My guest today is controversial, and this is what I loved most about Dr Thomas Oosthuizen when we recorded our conversation.

If you are into marketing and believe, like Thomas, that 99.9% companies do NOT offer a seamless experience, you will be hooked by what he has to say: 👇👇👇

🏃‍♀️ Consistent mediocrity is better than inconsistent brilliance

🎯 The marketing recipe is simple: put you customer are the center of ANY board conversation and ask “what would she/he/they say?”

💎 Marketing is NOT about the problem you solve or the service you render: it is about “What makes you different from your competitors?”

🤲 Most chat boxes are totally useless: humans need humans, people need people

🤸‍♀️ Don’t worry, if you don’t do anything, you won’t make any mistake…

The sharpness of Thomas and his sense of humor seduced me from start to finish 🏁.

This conversation is a journey, a journey full of depth, joy, and fundamental concepts to have in mind if you want your marketing to be meaningful and successful 👍.

ENJOY TO THE MAX 🤩🤩🤩!!!

Kerstin Potter is the founder of Visual Metaphors at Work. In a nutshell: she found a way to us the power of images 🌉 and metaphors to solve complex problems 🤯.

This creates engagement where there was passivity or fear. A true transformation ↩️.

I know it, because I got certified on the tools Kerstin has built and it changed entirely the way I was facilitating workshops.

Our conversation revolves around the need to create engagement and innovate more efficiently. Check this out:

🙌 The vast majority of people want to contribute to their environment but can't or don't know how

🔝 Top management and employees live in a different world and that can change

🌠 Images allow to surface the tacit knowledge of people and help everyone express how they feel - which is fundamental

🆕 Visual metaphors is one of the most powerful ways to create team engagement and truly innovate (i.e. find creative solutions to problems)

Kerstin is a scientist, a coach, has certifications and diplomas from the best institutions in the world: The Wharton School, University of Cambridge, HEC Paris and more.

I can't wait for you to discover who she is and what is her contribution in the world through the power of visual metaphors.

ENJOY TO THE MAX 🤩🤩🤩!!!

Do you want to perform at your peak 🔝 when it really matters?

Then you can't miss this episode with Nora Szanto, author of the Celestina Code 📖

Nora is a certified Emotional Freedom Technique (EFT) practitioner (and holds many other qualifications).

She started as a semi-pro basketball 🏀 player in Hungary, and climbed the corporate ladder to become a top C level in sports marketing and events for 20 years.

At the age of 40, she decided to radically change ↩️ directions to uncover the mysteries behind top sport performers and business leaders.

What she discovered will blow your mind 🤯

In this epic episode 🎙 we talk about this:

😶‍🌫️ Our subconscious is responsible for 95% of our actions

😰 We can all get rid of anxiety attacks using the very simple EFT technique

⤴ Self awareness and Growth Mindset are the foundations of unlocking the best version of yourself

😖 Top performers don't perform well most of the times... until they do

🌱 Sustainable change needs to happens at a grass root level

And so much more 🤩🤩🤩

Nora's story is powerful and full of the things we all face on a daily basis.

Her contribution to the world 🌍 is IMMENSE and I can't wait for you to discover who she is.

I want to warmly thank Loredana Magri Hormuth (episode #11), my biggest supporter since I started my podcast adventure: thank you for introducing me to Nora, Arnaud Kahn and so many other people 🙏🙏🙏❤️❤️❤️

ENJOY TO THE MAX 🤩🤩🤩!!!

You won't meet a lot of people like Cheffe Halima Ferreira.

Starting in South Africa 🇿🇦, Halima went from sweeping the floor 🧹 of a kitchen in the UK 🇬🇧 to being the private Cheffe of royalties in the Gulf region 😲. Her path is mesmerizing and most of you will find a resonance with your own life journey.

Among many (many) other things, Halima is a chief ambassador of The Burnt Chef Project in the UK 🇬🇧, a non-profit that was created to eradicate mental health stigma within hospitality.

During our conversation, we talk about:

🐘 the mental health mega issue in hospitality

💪🏼 the challenges to work in a male-dominated industry

🌱 plant base nutrition as a transition in your diet

🦠 reverse-engineering diseases through food

🤩 her coming back to thriving after being broken

and MUCH MUCH MORE 🤩🤩🤩

You will be amazed by the energy and boldness 💥 of Halima, and you won't believe the number of things she does in her life to impact others.

If you love hospitality 🏨 and want this industry to become a place where human beings can thrive again and live a healthy life, don't miss this episode 🎙.

ENJOY TO THE MAX 🤩🤩🤩!!!

Nicholas Janni (whose name I mispronounce in the first 10 seconds of the teaser 🙈 - think "Yanni") is the author of the recent book "Leader as Healer".

He chose to be with me on the podcast on the very day of his book release on March 24, 2022 😮 🙏.

What a gift it was 🎁.

For Nicholas, we, human beings, became numb to our and others' emotions and forgot that we are creatures who FEEL, SENSE, INTUIT and THEN THINK and DO, not the other way around.

Nicholas coaches now some of the top CEOs on this planet. He tells me all about his experience in creating #engagement when you are a leader and how you can heal yourself and those around you. Check this out:

👇 being #present is accessible to all of us - and it is a game changer

🪚 without sensing, feeling, intuiting, we operate with one hand only

😶 our meetings, as they are, are dysfunctional

❄️ non expressed #emotions = frozen energy

👩‍🔧 a 'leader as healer' repairs fragmentation - they don't save anyone

During the podcast, Nicholas made me try a simple #meditation exercise 🧘‍♂️ to be fully present in the moment. You will have a chance to practice it with me 👍 (not in your car please 🚗 🙈).

ENJOY TO THE MAX 🤩🤩🤩!!!

Thank you Tom Young MCC for introducing me to Nicholas 🙏.

Craig Lee is one of the friends who made me who I am.

He mentored me in my last 4 years at Chalhoub Group and then joined me at my first company, Activate® Experience ❤️ - and he made it a great adventure 🙏.

Now Craig dedicates his energy to help leaders joining the dots at 360 degrees ↺ and create powerful engagement around them and their brand.

If you are into #customerexperience, #culturechange and #rebranding, make sure you listen to our conversation 🎙 on Tuesday April 19 🗓.

Craig's career started in South Africa 🇿🇦 and continued in the UAE 🇦🇪 where he was a leader in Customer Experience at Emirates.

We will talk about:

👀 Active observation

✈️ How you maintain #culture and #CX in a company that doubles in size every 4 years

🗣 Why brand language is everything

💳 What top-tier customers really want in an commercial flight

☝️ Why accountability matters so much

and MUCH MUCH MORE 🤩🤩🤩

This episode will be full of experiences, awesome anecdotes, tips and tricks to join the dots ᠅ in complex environments 🤯.

ENJOY TO THE MAX 🤩🤩🤩!!!

I am offering you a powerful episode today.

Nathalie Sejean (IG: @nathaliesejean), a Story Fabricator, a Maker, is on the show to talk about engagement and how, through the stories we tell and through 'making', we can impact the world around us.

Check this out:

🔈 Everything on this planet is a story

⟳ Our life is a process: there is no mistake, just the normal flow of any process

💥 What matters is the IMPACT we make

😱 We choose to share the things we dislike. We can choose to do the opposite

🦸‍♂️ The current narrative tells us that one day, one man, will save the world. This is the best way to keep us asleep and numb in front our TV 📺

If you want to nurture your approach of engagement with power and clarity, make sure you don't miss this episode.

Thank you Nathalie for this fantastic conversation, I am sure you will inspire a lot of people out there 🤩❤️.

ENJOY TO THE MAX 🤩🤩🤩 !!!

#storiesmatter

#narrativedesign

#sharewhattouchesyou

#peopleengagement

#make

#mindsetchange

#bethesolution

If you want to understand Engagement in the financial services industry 💰, you need to listen to Loredana Magri Hormuth 🤩.

I had the privilege to welcome Lori, currently the Head of Business Engagement at Lombard Odier Group in Geneva.

Lori is an exceptional human being 🙏 and an even greater professional. She defines herself as a 'person of service' and she has been all about that in her whole career 🤲.

Some topics we will talk about:

❤️ You can have a love affair with your career

🙅‍♀️ The power of saying NO

📞 What exceptional call centers look like

🤝 The real role of managers

🔭 Long term investment in human capital

👂 Why listening matters sometimes more than finding solutions

📈 The challenges of scaling up and keeping a great service quality

and SO MUCH MORE 💫

This episode is a gem 💎, especially if you are interested in contact centers, financial services and people engagement.

🙏 Thank you Loredana for recording this episode with me, it was a magic moment - that passed like a blink of an eye 👁.

ENJOY TO THE MAX 🤩🤩🤩

#financialservices

#bankingindustry

#peopleengagement

#customerengagement

#employeeengagement

#mindsetchange

#bethesolution

🎤 I recorded my conversation with Tracy Palmer-Scott with an angle in mind: talk about her practice of group coaching.

I was far from imagining the depth and variety of topics we explored together, WAAAAAAY beyond group coaching:

- 💰 Sales

- 🏦 Retail Banking

- 📈 The G.R.O.W. model

- 💔 Divorce

- 🎯 Being INTENTIONAL (the biggest topic of this episode)

- 👩‍💻 The challenges of Middle Managers

- 🤲 The richness of group coaching

- ❤️ Tough love

Tracy Palmer-Scott is a coach of executives and teams. She is an exceptional professional and human being, inhabited by healthy and vigorous #gratitude 🙏.

Tracy's drive, energy⚡️and straightforwardness are simply contagious.

In our conversation, you will understand why #selfawareness is key 🗝 and "putting your oxygen mask 🛫 first" is a must to have an impact in our life and the lives of others 🤩.

We talked about: Barclays, British Airways, the golfer Arnold Palmer, Sir John Whitmore and the G.R.O.W. model, the olympic athlete David Whitaker Bright Field Consulting, Tony Robbins, Francis Marshall, Stephen M. R. Covey, Brené Brown, Simon Sinek, Lisa Feldman Barrett, the artist Van morrison.

ENJOY TO THE MAX 🤩🤩🤩

#beintentional

#employeeengagment

#customerengagement

#peopleengagement

#mindsetchange

#bethesolution

#transformationalcoaching

🙏 MY MOMENT OF GRATITUDE🙏: This is the start of a series where I want to thank people who made a difference in my life.

It might be because of who they are ❤️, a book they wrote 📖, a podcast they host 🎙, their art 🖼, something they did or said 📣, anything really.

I hope you will enjoy this format and find some source of inspiration through the amazing 🤗 people who I will acknowledge and thank along the way.

Matthieu Stefani is the first of this series 🥇. He is the host of two major podcasts in France: Generation Do It Yourself [GDIY] and La Martingale.

My revelation about podcasting came from Matthieu and his work is the reason why I started my own show.

GDIY is also, and by a large distance, the best learning gift 🎁 I offered to myself. I feel I am attending the best MBA of all times 💥: the guests of GDIY have taught me invaluable lessons about life and business.

Thank you Matthieu for your immense contribution 🙏.

ENJOY TO THE MAX 🤩🤩🤩