People – Pioneer Knowledge Services®

Hello, my name is Laurie Sisson .Dollmaking has been a large part of my life for many years. I invented "The Foot" which allows dollhouse dolls to stand without doll stands and look more lifelike because they can bend at the knee and hip. All of the individually sculpted dolls I create are made with The Foot. Making One Inch Scale Character dolls led to making smaller scale dolls. Things I wanted for them were not easily available so, I made them for myself, then sold them to others who also wanted them.  The Foot was one of these products (13 sizes) and so are the half-inch scale hats.I have always worked in multiple fields: painting, sculpture, photography, graphics, and miniatures.   No matter what you learn, you can always find ways to use that knowledge. It seems that for me, one thing leads to another. Miniatures uses everything.

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and front-line workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include:

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People

The Zappos Experience: 5 Principles to Inspire Engage and WOW

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World- Famous" Pike Place Fish Market in Seattle

Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business

Jamie Muskopf, D.S.W. (she/her/'o ia) enjoys a career in knowledge and information strategy that often traverses less conventional paths. Dr. Muskopf has more than 20 years of executive leadership and consulting experience in the fields of technology and knowledge strategy and is currently the Director of Technical Assistance, Learning, and Knowledge Management at Lux Consulting Group. In 2020 she earned a Doctor of Social Work, studying Social Entrepreneurship, Social Innovation and holds Master of Science degrees in Information and Knowledge Strategy from Columbia University and Information Systems from Hawai’i Pacific University. She enthusiastically brings the Science of Social Work into how she teaches and applies the principles of knowledge strategy and has worked with organizations like Nike, Microsoft, the USDA, the United States Navy, and Department of Defense.

Dr. Muskopf is proud to be Native Hawaiian and an active-duty Navy submarine officer’s spouse and serves as a subject matter expert for The Rosie Network's Service to CEO program for military spouses and veterans. She is President of the Board of Directors for Ho’ola Veteran Services (Ho’ola Farms) and She is trained in Building Resilience through Trauma-Informed Practices in Higher Education, is certified in Adult Mental Health First Aid in the US and is an ETS Sponsor trained to assist individuals transitioning out of military service. Dr. Muskopf is a Certified Facilitator of the LEGO® SERIOUS PLAY® method which she uses to help students and clients share tacit knowledge in 3D.

Apryl serves as the Chief of Events for Pioneer Knowledge Services and is a highly organized and results driven problem solver with extensive Knowledge Management, Quality and Compliance Management experience in multiple regulated industries.

She is dedicated to the discovery and creation of knowledge, building highly skilled people in the organization, and maintenance of knowledge resources. Practiced in design, development, & deployment of computerized systems to aid in processes and improve efficiency. Passionate in the art of training and knowledge retention. Strong operations professional with a knowledge of quality systems, manufacturing, and supply chain. Bachelor of Science focused in Biology from Westminster College. Master of Science in Knowledge Management from Kent State University.

Maggie Starkey is an accomplished Knowledge Management Specialist with 10+ years of distinguished performance in multiple roles in the manufacturing industry. She is an innovator who seeks out opportunities for improvements and implements new ideas to make a positive difference for her colleagues at Kraton Corporation. In 2020, she found her passion for knowledge management after seeing the vast amount of knowledge being lost at Kraton and became the key player in the creation and implementation of the Knowledge Management program. She holds an associate degree in business management and a BS in Public Relations and Marketing and a MS in Knowledge Management. Among her vast knowledge from experience and higher education, she regularly attends conferences and trainings to continually be a great leader, expert in knowledge management and other key areas that tie directly to KM.

She is a change agent for Kraton, continually developing and implementing new tools and mechanisms to improve work processes and share knowledge across the R&D organization she represents at Kraton. In her spare time, she enjoys traveling with her boyfriend, playing with her dog, Bella, and cooking.

Sponsor of this podcast

Website https://www.simcorp.com

Leila is a strategist and educator in the field of digital transformation and marketing strategy.

She has been recognized for her work in leading digital transformation initiatives, developing successful marketing strategies, and driving innovation and growth in highly competitive markets across Europe. Over the past 10 years she created and developed a new business strategy, called "The Strategy of Kindness" with the objective of "bringing businesses with purpose together".

Leila's strategy of Kindness is about creating a culture of positivity and trust where businesses can come together with a shared purpose.

In addition to her professional experience, Leila is also a professor of new business models in the Master's Degree in Industry 4.0 and of Marketing Management in the Master's Degree in Organizational Engineering, Project and Business Management at Universidad Europea Madrid.

She holds two PhDs, one in Economics and Business from the European University of Madrid in 2016, and a second doctorate in Communication, from the University of Malaga in 2022. She researches and publishes on topics such as digital transformation, strategic management, marketing, and sustainable business models and serves as a mentor for young professionals and students pursuing careers in technology and business.

Article about the Strategy of Kindness: https://www.linkedin.com/pulse/embracing-strategy-kindness-driving-digital-value-lunguleac-bardasuc%3FtrackingId=YAJSMBreRAy6NnkkVNszZQ%253D%253D/?trackingId=YAJSMBreRAy6NnkkVNszZQ%3D%3D

What is industry 4.0 and the Fourth Industrial Revolution? | McKinsey

#StrategyOfKindness

Resource about Six Thinking Hats Book by Edward de Bono Six Thinking Hats® - Looking at a Decision in Different Ways (mindtools.com)

Dawn is proud to be building Knowledge Management capabilities at Implement Consulting Group - a truly unique Danish-born global consulting company.

Dawn Brushammar has spent a 25+ year career connecting people to relevant knowledge and information. This includes leading information and knowledge initiatives for leading consulting firms, building databases for an Emmy-winning daytime talk show host, running research services for a major financial services player, and being a librarian at several universities and an environmental and sustainability research institute. She even had an entrepreneurial stint with her own professional organizing and productivity company. Dawn is a data and taxonomy nerd and forever a librarian at heart.

25+ year background in creating and implementing strategies in the trenches with excellent, measurable business results. Designed and implemented GE's KM strategy from 2015-19. Program recognized as one of the best KM implementations across industries. Left GE in early October 2019 - now available for consulting opportunities. Previously designed and implemented the KM strategy at ConocoPhillips, taking the program from last in the industry to the industry leader. Worked closely with the business to document and validate $100s millions in business value.

Articles / Materials / Books contributed to in the last several years:

Portfolio of 90 KM-related articles (Governance) used for Kent State Course – Designing and Implementing KM in the Workplace

62 online videos (KM Instruction) for the same Kent State Graduate KM Program course

Collaborate Smarter, Not Harder – Sloan Management Review (SMR) – September 2019

Knowledge Management in GE – Leading-Edge Communities, KM Cookbook by KM Icons, June 2019

Driving Business impact Through Collaboration Analytics, Connected Commons – May 2019

Investing in Boundary-Spanning Collaboration to Drive Efficiency and Innovation – September 2016 – Organizational Dynamics

Critical Knowledge Transfer – Harvard Press – December 2014

Planet BP Lower 48 Article on Business Unit Restructuring – September 2014

Designing Effective Knowledge Networks – MIT Sloan Management Review - September 2013

2004-2013 Sanitized Oil & Gas Company Case Study – October 2013

Book: The New Edge in Knowledge – (featuring the ConocoPhillips story) - 2011

Networking Field Book Chapter on Networks at ConocoPhillips - 2011

Making of OneWiki – an Enterprise-wide encyclopedia of knowledge – Spirit Magazine – November 2010

Harnessing Your Staff's Informal Networks - HBR - February 2010

Facebook for the Enterprise from E&P Magazine July 2009

Collaboration in Big Oil – Harts EP – April 2009

Communication, Knowledge Management, and Project Management consultant. PhD in Information Science (IBICT/UFRJ) with a Master's degree in Communication (UERJ), MBA in Innovation and Strategic Management (HSM Education) and specialization in Project Management (IBMEC), all in Brazil. 

Open Data Institute Research Fellow - Value of Data Cohort, with a research focused on strategies to encourage organizations to use and share data to address various challenges through the Data Thinking Journey Canvas.  Co-creator and facilitator of KMAP Canvas, a knowledge mapping tool that uses a design thinking approach. ROM Knowledgeware Partner in delivering KM projects in Central and South America. 

Independent researcher, Professor and Master on Business and Knowledge Management (MBKM) Coordinator at the Reference Center for Strategic Intelligence – CRIE, lab for Entrepreneurship and Innovation associated with the Engineering Program of Federal University of Rio de Janeiro (UFRJ), in Brazil. Engaged as a Knowledge Management Researcher at the Euvaldo Lodi Institute (IEL) within inovabra, an innovation ecosystem fostering transformative solutions inside and outside Bradesco, a major Brazilian bank.

#KM #KnowledgeManagement #TacitKnowledge #Ba #SharingKnowledge #OpenData #Communications #Innovation #ProjectManagement LInks above:https://theodi.org/profile/larriza-thurler/    https://www.kmap.com.br/ Partners | Rom Knowledgeware (kmrom.com) inovabra | Bradesco https://www.crie.ufrj.br/quem-somos/https://lac.unwomen.org/sites/default/files/Field%20Office%20Americas/Documentos/Publicaciones/2021/09/REPORTE_GANAR-GANAR_2021_INGLES.pdf https://www.youtube.com/playlist?list=PL895GoS39fCRWtvHBaSgGOfmd_-9P6WuUhttps://miro.com/miroverse/data-thinking-canvas-template/?utm_source=sfmc&utm_medium=email&utm_campaign=trans-triggered-miroverse-approved-publishedLinkedIn:https://www.linkedin.com/in/larrizathurler

Dr. Moria Levy is one of the foremost thought leaders driving the knowledge management discipline forward. In 1998, Dr.  Levy established ROM Knowledgeware, a firm specializing in KM. ROM turned out to be one of the biggest KM firms worldwide, nowadays with 40 employees daily serving KM organizations worldwide. Moria didn’t settle for owning and leading a big KM firm, exceptional in its size in this evolving market. She pushed forward to develop new methodologies addressing intranets, lessons learned, knowledge retention, collaborative knowledge development, and more. These methodologies, based on fieldwork, were later the basis for her research papers and books, having nowadays over 1,000 citations. In 2017 Moria Levy was included in the Journal Impact Factor of Thomson Reuters.

​Dr. Levy led the first worldwide initiative of a KM standard: the Israeli KM standard SII25006. This standard was published In 2012 and was the foundation on which KM in Israel later developed. In 2015 she was chosen by the International Standards Organization (ISO) to lead a global experts team in developing  a KM standard. This resulted in ISO30401 – Knowledge management systems an agreed upon comprehensive compass for knowledge management excellence.

https://www.youtube.com/playlist?list=PLtUccSCFMDzVh1D0pS143uh7Jk1rl893U

#knowledgemanagement #knowledgeretention #KiSure #ISO30401 #KMGN