This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy.

This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance.

Donna walks us through the critical role of the RWA in analyzing and mapping workflows to ensure that the learning support aligns seamlessly with business goals. Whether you're an instructional designer, learning leader, or performance consultant, this episode is packed with insights on how to become a more strategic partner within your organization.

Listen now or download the episode to enjoy anytime!

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Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Conrad Gottfredson joins host, Bob Mosher, in this episode to explore the advanced principles of instructional design that go beyond the foundational methodologies of the 5 Moments of Need.

This episode is a must listen if you’re looking to dig deeper into agile instructional practices, the power of iterative design, and the critical role of minimum viable products in performance-focused learning.

Bob and Con’s discussion includes practical insights on targeted training, the distinction between learning something new versus learning more, and strategies to effectively manage change in the workplace

Download or listen now and get ready to enhance your instructional strategies with cutting-edge practices and thought leadership from the best in the field!

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives. 

Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Reaction, Learning, Application, Impact, and ROI.

Tune in to discover practical steps to position L&D as a business-critical function, elevate the role of learning leaders, and deliver tangible, impactful results.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier—AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development.

Join Bob and Josh as they delve into AI’s powerful, disruptive presence across industries, its intricate relationship with L&D, and what 2025 may hold for professionals navigating this shifting landscape. Listen or download now.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable, scalable framework. We discuss the alignment of workflow learning with measurement, drawing connections between performance improvement and real-time data application.

Whether you’re a leader striving to measure the impact of initiatives or just looking to simplify data-driven decisions, this episode delivers practical tips to improve programs, processes, and outcomes.

Tune in and discover how evaluation, when done proactively, transforms complexity into clarity.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions. 

Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact. 

Tune in, or download now, for detailed insights on optimizing performance and maximizing ROI through smarter solutions.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success.

Tom underscores the importance of building trust, celebrating small wins, and knowing when to seek new technological solutions.

This episode is a must-listen for anyone looking to begin, or improve upon, their workflow learning journey.

Tune in now, or download the episode, for a thoughtful conversation about continuous improvement, metrics, and the power of incremental progress!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies.

Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate the complexities of technology and content management.

Tune in to learn practical insights on moving from theory to real-world application in the 5 Moments of Need framework.

Please note that some parts of the audio in this episode may be of lower quality due to connectivity issues. We apologize for any inconvenience.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language. 

Listen or download this episode now to also hear Scott chat about the game-changing impact of measuring training outcomes and the ongoing challenge of getting learners to embrace this new mindset.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time.

She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training solutions.

Download, or tune in now, to gain valuable insights on how to position your L&D department as a trusted advisor and essential partner within your organization.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved.