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Danny Leibrandt, founder of Pest Control SEO, interviews Ben Fisher, a seasoned local SEO expert with 30 years of experience and founder of Steady Demand. Ben discusses his extensive background, beginning in 1994 with computer repair and networking before transitioning to building websites and local SEO.Key Points:Ben Fisher's Background:Started in local SEO in 1994, officially in 1996.Transitioned from computer repair to building websites.Early projects involved unique solutions like building a BBS for credit reports.Evolution of Local SEO:Early days were the "wild west" with simple SEO techniques like keyword stuffing.Importance of user-focused SEO rather than optimizing solely for Google.Google Business Profile (GBP) Insights:Ranking Factors: Address, business name, and primary category are crucial.Emphasis on providing accurate business information and not keyword stuffing.Reviews are vital for customer perception, but not heavily weighted in SEO ranking.Suspensions and Compliance:Common causes include keyword stuffing in business names, inappropriate addresses, and rapid profile changes.Importance of having proper documentation ready to avoid suspension.Ben Fisher's Expertise and Role:Google Business Profile Diamond Expert, one of only ten in the world.Involvement in mentoring and the Google Business Profile community.His firm, Steady Demand, offers services like My Business Assurance to help businesses stay compliant and manage suspensions.Practical Advice:For service area businesses, ensuring accurate address and category information is essential.Respond to reviews thoughtfully to show customer care rather than for SEO purposes.Utilize Google posts for conversions, not just for SEO.Conclusion:Ben Fisher emphasizes the importance of user-focused SEO and compliance with Google’s guidelines to avoid suspensions. His expertise as a Google Business Profile Diamond Expert highlights the value of accurate business information and thoughtful customer engagement. Danny Leibrandt concludes the podcast with insights into the significance of local SEO for pest control businesses and the benefits of expert guidance from professionals like Ben.Ben Fisher, Founder of Steady Demand:Twitter: https://twitter.com/TheSocialDudeLinkedIn: https://www.linkedin.com/in/benfishertechpad/Steady Demand: https://www.steadydemand.com/Danny Leibrandt, Founder of Pest Control SEO:Facebook: https://facebook.com/DannyLeibrandt LinkedIn: https://linkedin.com/in/dannyleibrandt/ Twitter: https://twitter.com/DannyLeibrandt Website: https://dannyleibrandt.com Pest Control SEO Podcast Platforms:YouTube: https://www.youtube.com/@PestControlSEO/podcasts Spotify: https://open.spotify.com/show/1TCL0LhZbsJS6mzanqnnT1?si=7d918c77a6234ce2 Apple Podcasts: https://podcasts.apple.com/us/podcast/pest-control-seo-podcast/id1741176782 Amazon Music: https://music.amazon.com/podcasts/e0bb5254-5d6c-4940-8211-085157cc1239/pest-control-seo-podcast Audible: https://www.audible.com/podcast/Pest-Control-SEO-Podcast/B0D1FCN28S?action_code=ASSGB149080119000H&share_location=pdp Podcast Chapters:
00:00 Introduction and Background
06:08 Early Days of Local SEO
20:23 Key Ranking Factors for Google Business Profiles
30:21 Effective Strategies for Responding to Reviews
37:01 Debunking Common Myths in Local SEO
46:28 Understanding Suspensions
53:15 The Importance of Being Prepared for Suspensions
57:33 The Impact of Suspensions on Agencies
01:00:46 The Google Business Profile Expert Program
#localmarketing #localbusiness #localseo #seo #marketing #pestcontrol #pestcontrolseo #pestcontrolmarketing
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In this podcast episode, Danny Leibrandt, founder of Pest Control SEO, interviews Mike Blumenthal, co-founder of Near Media and a veteran in local SEO with over 40 years of experience in marketing. Mike shares his journey from working in a family business to becoming a key figure in local SEO, highlighting his early involvement in the internet and the development of content management systems. He recounts the shift from traditional marketing methods like Yellow Pages to digital local SEO, emphasizing the impact of Google's integration of Google Maps and Google Local.Mike discusses the evolution of local SEO and the significance of consumer behavior analysis in understanding market trends. He explains how Near Media conducts in-depth research on consumer behavior, employing a unique method of tracking real-time user interactions to gain insights into decision-making processes across various industries. Mike emphasizes the importance of optimizing for the user rather than just for search engines, noting that quality user experiences are critical for better search rankings.The conversation also covers the impact of AI on local SEO, with Mike predicting that Google's knowledge graph and local data will remain crucial despite the rise of AI-driven tools. He underscores the value of first-party feedback over solely focusing on public reviews, advocating for businesses to prioritize genuine customer feedback to improve services.Mike also touches on the practical challenges and insights gained from running multiple projects simultaneously, including LocalU, GatherUp, and now Near Media. He shares his thoughts on the future of local SEO, suggesting that Google will continue to leverage its strong local knowledge base while integrating AI where applicable.The episode concludes with Mike offering his contact information and encouraging listeners to reach out with questions, highlighting his commitment to sharing knowledge and supporting the SEO community.Mike Blumenthal, Co-Founder Of Near Media:LinkedIn: https://www.linkedin.com/in/mblumenthal/Twitter: https://twitter.com/mblumenthalNear Media: https://www.nearmedia.co/Blog: https://blumenthals.com/blog/Email: [email protected] Leibrandt, Founder of Pest Control SEO:Facebook: https://facebook.com/DannyLeibrandt LinkedIn: https://linkedin.com/in/dannyleibrandt/ Twitter: https://twitter.com/DannyLeibrandt Website: https://dannyleibrandt.com Pest Control SEO Podcast Platforms:YouTube: https://www.youtube.com/@PestControlSEO/podcasts Spotify: https://open.spotify.com/show/1TCL0LhZbsJS6mzanqnnT1?si=7d918c77a6234ce2 Apple Podcasts: https://podcasts.apple.com/us/podcast/pest-control-seo-podcast/id1741176782 Amazon Music: https://music.amazon.com/podcasts/e0bb5254-5d6c-4940-8211-085157cc1239/pest-control-seo-podcast Audible: https://www.audible.com/podcast/Pest-Control-SEO-Podcast/B0D1FCN28S?action_code=ASSGB149080119000H&share_location=pdp Podcast Chapters:
00:00 Introduction and Background
03:29 The Evolution of Marketing and Digitalization
08:02 In-Depth Consumer Behavior Analysis
17:21 Optimizing for the User and the Importance of Reviews
22:35 Insights from the Google Data Leak
27:48 Super In-Depth Consumer Behavior Analysis
31:23 Thoughts on Local Service Ads
35:40 The Journey of Near Media
42:21 The Importance of Consumer Behavior Research
51:04 The Value of First-Party Feedback
57:04 The Future of Local SEO and the Role of AI
#localmarketing #localbusiness #localseo #seo #marketing #pestcontrol #pestcontrolseo #pestcontrolmarketing
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In this podcast, Danny Leibrandt, founder of Pest Control SEO, interviews Joe Dingwall, President of USX Pest Control and Cat's Eye Pest Control. Joe has over 12 years of experience in the pest control industry, leading companies with over 100 employees and significant revenue.Joe's career began uniquely as a pastor before transitioning to pest control for family stability. He joined Cat's Eye, a well-known brand in upstate New York founded by John Gagne in 1987. Joe started in sales and quickly advanced to President, focusing on leadership and marketing to drive success.Cat's Eye's success is largely due to its strong branding and marketing strategies. In 2017, the company expanded into New England, using digital marketing techniques like SEO and videos. The brand targets future homeowners by appealing to children, making it family-friendly. Joe highlights the Cat Guard exclusion system, which sets them apart by sealing structures to prevent pest entry.Joe emphasizes continuous training for sales and service teams, with weekly sessions to ensure high standards. This helps employees effectively communicate product benefits and provide excellent customer service.Hiring and retention are managed through a three-stage process focusing on character, competency, and chemistry. A detailed onboarding process helps integrate new employees and make them feel valued. The company uses digital screens for announcements and recognition, fostering a strong culture.Technological tools like Podium for reviews, Avichado for bulk texting, Asana for project management, and Slack for internal communication play a significant role in operations.Looking ahead, Joe aims to expand the commercial division and achieve a 60-40 residential-commercial split. The focus remains on growing the business and providing career opportunities for employees. The high standards set by founder John Gagne are deeply ingrained in the company’s ethos.Joe values the trust and autonomy given by John, highlighting the importance of leadership and vision in driving success. The podcast offers insights into effective strategies and practices that have propelled Cat's Eye's success, with valuable lessons in leadership, marketing, and business growth.Joe Dingwall, President of Catseye Pest Control and USX Pest Control:
LinkedIn: https://www.linkedin.com/in/joe-dingwall-4635a6113/
Catseye Pest Control: https://www.catseyepest.com/USX Pest Control: https://www.usxpest.com/
Danny Leibrandt, Founder of Pest Control SEO:
Facebook: https://facebook.com/DannyLeibrandt LinkedIn: https://linkedin.com/in/dannyleibrandt/ Twitter: https://twitter.com/
DannyLeibrandt
Website: https://dannyleibrandt.com
Pest Control SEO Podcast Platforms:YouTube: https://www.youtube.com/@PestControlSEO/podcasts Spotify: https://open.spotify.com/show/1TCL0LhZbsJS6mzanqnnT1?si=7d918c77a6234ce2 Apple Podcasts: https://podcasts.apple.com/us/podcast/pest-control-seo-podcast/id1741176782 Amazon Music: https://music.amazon.com/podcasts/e0bb5254-5d6c-4940-8211-085157cc1239/pest-control-seo-podcast Audible: https://www.audible.com/podcast/Pest-Control-SEO-Podcast/B0D1FCN28S?action_code=ASSGB149080119000H&share_location=pdp Chapters:
00:00 Introduction and Background
06:15 Building a Strong Brand and Marketing Strategy
11:08 The Importance of Training for Sales Teams
27:46 Developing a Strong Commercial Division
30:00 Managing Technicians in Pest Control
31:20 Balancing Employees in the Company
34:14 Relationship Between Parent Company and Subsidiaries
36:05 Strategies for Customer Retention
39:18 Review Strategy and Software Tools
45:06 Building a Strong Company Culture
49:01 Advancing in the Pest Control Industry
53:02 Importance of Branding, Marketing, and Customer Service
56:40 Vision for Growth in the Company
#pestcontrol #pestcontrolmarketing #podcast #localbusiness #localmarketing
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