UXAUS2019 Day 1

From sunset to sunrise. How Australia Post is empowering e-commerce by sunsetting legacy systems to create a bright future for parcel sending.

Get the low-down on how Australia Post has empowered e-commerce through the creation of a single online parcel sending application, designed to replace 20 complex legacy systems.

Despite challenges and compromises, the team delivered a seamless, satisfying experience for Australia Post merchants, providing genuine benefits to business and operations. Hear direct from the Product Manager about what worked, what didn’t and what the team would do differently next time.

The presentation will focus on dealing with complex businesses, products and systems with key insights into research, influencing the business, finding opportunities and thriving in a dynamic industry where the inconsistency is the only constant. You’ll walk away with strategic tips and tricks including understanding your organisation, selling better, stepping up in your role and the perils of perfection.

These may be applied to experiences of any scale, in diverse organisations and industries.