In physics, "Latent Heat" is the energy absorbed by a substance to change its state (like ice turning to water) without any rise in temperature. To an observer, it looks like nothing is happening. To the physicist, it's the most energetic phase of the process.
Today, Hakan applies this concept to Gamification and UX:
• The Physics of the Plateau: Why it takes 80x more energy to change a state than to raise a degree.
• The "Stuck" User: How to distinguish between disengagement and "absorption."
• The Lurker Effect: Why your quietest community members might be your most invested.
• Designing for Silence: Strategies to reward users who are thinking, learning, and planning, rather than just clicking.
• Sanctuary Zones: Why you should hide the leaderboard during deep learning phases.
Key Takeaway: Don't judge a user's value solely by their visible "temperature" (points/clicks). Design for their state change.