Most evaluations are built wrong. Here's what to do instead.

In this episode of Pillar Mindset, Bob Lozano and John Zertuche tear apart everything you thought you knew about team evaluations — and rebuild it from scratch.

It starts with hiring. If evaluations hurt, it's probably a hiring problem. Bob walks through Patrick Lencioni's Hungry, Humble, Smart framework for identifying the ideal team player, the mutual hiring philosophy ("you hire us, we hire you"), and why great evaluations only work when the foundation is solid.

Then: 360 Evaluations, painting the career path, creative pay structures (including Phantom Equity and profit share), performance-based vs. time-based reviews, rank and yank, confidence vs. control, the capability model and what Bob calls "the slide," and what it actually means when he says "the harder you work, the richer I get."

Plus: Leaders Create Other Leaders (John C. Maxwell), a tribute to their German mentor Kai (RIP), and why growth is purposeful — but not the most important thing.

#PillarMindset #RestaurantLeadership #TeamEvaluations #PerformanceReview #HiringRestaurant #FoodAndPeople #BobLozano #JohnZertuche #QSR #RestaurantManagement #LeadershipDevelopment #HungryHumbleSmart #360Evaluation

CHAPTERS

Welcome to Pillar Mindset, where we share real strategies, real data, and honest conversations that help restaurant operators and business owners build better companies.

About Bob Lozano: Bob runs F&P Group — 40+ restaurant locations, digital marketing, and real estate across Texas. He's built teams, scaled brands, and helped operators go from chaos to systems. Pillar Mindset breaks down what actually works in multi-unit operations, franchise growth, and building sustainable businesses in the restaurant industry.

About John: VP of AI at F&P Group. Background in game design and software. Now leads AI implementation across the company.

Forget what you've been told about AI.

Since 2023, over 71,000 jobs have been publicly attributed to companies firing people to replace them with AI. Amazon. Microsoft. Salesforce. IBM. Duolingo. HP. Accenture. Most of those same companies are now rehiring the people they let go.

In this episode of Pillar Mindset, Bob Lozano and John Zertuche break down why — and what it actually means for every restaurant operator and business owner watching.

Bob shares two foundational frameworks he's used for decades to grow F&P: Finders, Minders & Grinders (from David Meister's "Managing the Professional Service Firm") and Working IN vs. ON the Business. Then he walks through exactly how AI is supercharging both frameworks at F&P right now — including AI agents running 24/7 and a daily "brain health" text Bob gets every morning from their systems.

He also gets personal. Before any of the business strategy, Bob shares why Miracle Treat Day on July 30th hits differently this year — and how his newborn son Leonardo's stay in the NICU at Driscoll Children's Hospital brought everything full circle.

Plus: Elon Musk's surprising #1 leadership mistake, the Mark Cuban question every company needs to answer right now, and the night Bob ran out of breath trying to show his family ChatGPT.

#PillarMindset #AIRestaurant #ArtificialIntelligence #RestaurantBusiness #BusinessGrowth #FinderMindersGrinders #FoodAndPeople #LeadershipLessons #ElonMusk #MarkCuban #ChatGPT #QSR #RestaurantOps

CHAPTERS

Welcome to Pillar Mindset, where we share real strategies, real data, and honest conversations that help restaurant operators and business owners build better companies.

About Bob Lozano: Bob runs F&P Group — 40+ restaurant locations, digital marketing, and real estate across Texas. He's built teams, scaled brands, and helped operators go from chaos to systems. Pillar Mindset breaks down what actually works in multi-unit operations, franchise growth, and building sustainable businesses in the restaurant industry.

About John: VP of AI at F&P Group. Background in game design and software. Now leads AI implementation across the company.

Bob's back — and the industry just proved him right. Pizza Hut sold for $2.7 billion. We saw it coming.

#PillarMindset #RestaurantBusiness #QSR #RestaurantIndustry #Franchising #FoodAndPeople #RestaurantOperator #TexasRestaurant

In this episode of Pillar Mindset, Bob Lozano sits down with John Zertuche for a no-filter industry rant. The QSR world is splitting into winners and losers — and the line between them isn't product quality or location. It's whether operators understand what's actually driving traffic right now. Bob breaks down why third-party delivery is eating your margins (15–30% on every order), why value wars don't work the way they used to, what "interest marketing" is and why Raising Cane's and Dave's Hot Chicken are crushing it because of Drake and Post Malone, and why doing nothing is the riskiest move in the room. He also pulls back the curtain on foodandpeople.ai — F&P's new tool for rebuilding restaurant operations systems using AI. This is the comeback episode. And it hits different when the predictions start coming true.

CHAPTERS

Welcome to Pillar Mindset, where we challenge mainstream narratives, help franchise owners and restaurant managers build better businesses through proven strategies and honest conversations.

About Bob Lozano: Bob runs F&P Group — 40+ restaurant locations, digital marketing, and real estate across Texas. He's built teams, scaled brands, and helped operators go from chaos to systems. Pillar Mindset breaks down what actually works in multi-unit operations, franchise growth, and building sustainable businesses in the restaurant industry.

🔗 Learn more about what we're building with AI: foodandpeople.ai

Most people think buying a franchise guarantees success. They're wrong — and two operators who've lived both sides of the coin are here to prove it.

#PillarMindset #FranchisingTruth #RestaurantBusiness #Franchising #SmallBusiness #TexasBusiness #RioGrandeValley

In this episode of Pillar Mindset, Bob Lozano sits down at the Playbook Conference in Edinburg, TX alongside Milliy Chirino — founder of Mili's Boutique and the first Latina-owned franchise to come out of the Rio Grande Valley. Together they break down both sides of franchising: what it means to buy into a proven system versus bootstrapping your own brand from the ground up. They get into the hidden costs most operators never see coming, why revenue is vanity but profit is sanity, what "scaling with intention" actually looks like in practice, and why real operators will always outlast finance guys who think a franchise is a passive investment. This is the real conversation from the stage — no filters, no fluff.

CHAPTERS

Welcome to Pillar Mindset, where we challenge mainstream narratives, help franchise owners and restaurant managers build better businesses through proven strategies and honest conversations.

About Bob Lozano: Bob runs F&P Group — 40+ restaurant locations, digital marketing, and real estate across Texas. He's built teams, scaled brands, and helped operators go from chaos to systems. Pillar Mindset breaks down what actually works in multi-unit operations, franchise growth, and building sustainable businesses in the restaurant industry.

#PillarMindset #RestaurantBusiness #TexasRestaurantAssociation

In this episode of Pillar Mindset, Bob, Marcus, and John go deeper on the TRA conversation. We cover hospitality as a superpower, COVID's impact on the industry, why childcare now costs more than college, why In-N-Out's owner left California, swipe fees and the Visa-Mastercard monopoly, and why so many single unit operators still won't join. We also get into the burger flipper stigma, the influence vs interest marketing shift, and what TRA membership actually does for every operator in Texas, member or not.

CHAPTERS

Welcome to Pillar Mindset, where we challenge mainstream narratives, help franchise owners and restaurant managers build better businesses through proven strategies and honest conversations.

About Bob Lozano: Bob runs F&P Group - 40+ restaurant locations, digital marketing, and real estate across Texas. He's built teams, scaled brands, and helped operators go from chaos to systems. Life Currency breaks down what actually works in multi-unit operations, franchise growth, and building sustainable businesses in the restaurant industry.

Running a family restaurant business is one of the hardest things you can do. Most fail within the first generation. The ones that survive? They have pillars, not just plans.

Welcome to Pillar Mindset, where we challenge mainstream narratives, help franchise owners and restaurant managers build better businesses through proven strategies and honest conversations.

💻 Watch now and start earning Life Currency

FOOD & PEOPLE

F&P BRANDS

BOB LOZANO

We spent over $6,000 on sealed Burger King Pokémon Gold Card boxes from 1999. Midlife crisis or genius QSR move? This is about pop culture as a business multiplier: how scarcity, nostalgia, and cultural relevance drive traffic and build brands in the restaurant industry.

Welcome to Pillar Mindset, where we challenge mainstream narratives, help franchise owners and restaurant managers build better businesses through proven strategies and honest conversations.

💻 Watch now and start earning Life Currency

FOOD & PEOPLE

F&P BRANDS

BOB LOZANO

Think you can handle a food truck? Most operators can't. The "easy entry" narrative is BS... food trucks are harder than brick & mortar, require better skills, and crush 60% of owners in year one.

💻 Watch now and start earning Life Currency

FOOD & PEOPLE

F&P BRANDS

BOB LOZANO

Is pizza really dead? The Wall Street Journal seems to think so, but I'm here to tell you why they got it completely wrong

About us: Bob Lozano is the CEO of F&P Group, a company involved in restaurant management, commercial real estate, and digital marketing.  Coming from a family of franchise owners, he's a passionate entrepreneur who builds successful businesses and creates positive company cultures. Bob is dedicated to exceeding expectations and making a positive impact.

💻 Watch now and start earning Life Currency

FOOD & PEOPLE

F&P BRANDS

BOB LOZANO