Pink Elephant - The IT and ITIL Service Management Experts

Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 1 takes a look at what ITIL is and introduces the Service Support processes.

In this PinkPodcast, IT Management Consultant Robin Hysick interviews Jack Probst, a leading expert in ITIL Project Implementation, about his Top 5 Tips for Leading Process Implementation Projects.

Part six of this six-part series is the final segment of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

Part five of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

Part four of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

The ITIL Refresh publications and newsletters issued by official ITIL publisher, The Stationary Office (TSO), have given us some interesting insight into the future of IT Service Management as documented by ITIL.

Part three of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

Part two of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

In part one of this six-part series, Pink Elephant’s Troy DuMoulin explores the concept of IT Governance, and the more holistic view that is emerging: IT Governance is really about establishing a vision and direction for IT that supports the business objectives and actually establishes an organization, structures and processes that make sure the individual components and domains play nice and work together for the common goal.

Pink Elephant is humbled by the sheer number of IT professionals who convened in Las Vegas for the 11th Annual IT Service Management Conference and Exhibition at the beautiful Venetian hotel. Once again, it was the largest gathering of ITSM professionals on the planet, with over 1700 in attendance! Pink Elephant’s President David Ratcliffe, and VP of Global Events, George Spalding, recap some of the incredible highlights over the four day event, which took place Feb 18-21, 2007.