Practitioner Radio Episode 22 (Live From Pink12) - Join Chris and Troy as they discuss the role of the Process Owner and the evolution of a new functional group called the Service Management Office.

Practitioner Radio Episode 21 - Join Chris and Troy as they discuss the difference between behaviour and cultural change and why understanding your cultural environment is a critical success factor for your ITSM project.

Practitioner Radio Episode 20 - Join Chris and Troy as they explore the practical aspects of what it truly takes to adopt ITSM practices and how documenting versus deploying processes are two very different objectives.

Practitioner Radio Episode 19 - In this podcast Chris and Troy look at the critical success factors and management of change tasks related to people, process and partners caused by a technology/silo focused culture and how ITSM principles and structures enable enterprise value flow.

Practitioner Radio Episode 18 - Join as Chris and Troy look at the practical application of Theory Of Constraints, Lean Thinking and Six Sigma as the three sisters for Continual Service Improvement.

Practitioner Radio Episode 17 - Join Chris and Troy as they discuss the cultural paradigm shift that must occur before an organization is ready to adopt many of the best practices described by IT Service Management.

Practitioner Radio Episode 16 - Join Chris and Troy and special guest Martin Erb as we explore Request Fulfillment and how to apply best practices.

Practitioner Radio Episode 15 - Join Chris and Troy as they look at the evolution of the BRM role through the various versions of ITIL to its current placement as the customer engagement front door for Service Strategy and Portfolio Management.

Practitioner Radio Episode 14 - Join Chris and Troy as they dive into the challenges and critical success factors of Supplier Management to understand that it is much more than just procurement!

Practitioner Radio Episode 13 - Join Chris and Troy as they look at the strategic process of Service Portfolio management as a critical means for managing and prioritizing the build / run life cycle of value and how to avoid Legacy Hoarding.