Pink Elephant - The IT and ITIL Service Management Experts

Practitioner Radio Episode 12 - Join Chris and Troy as they dive into Demand Management and discuss how it is the Front Door of Value Generation.

Practitioner Radio Episode 11 - Join Chris and Troy as they un-pack Availability Management as a Process and discuss how it is part design and part operations.

Practitioner Radio Episode 10 - Join Chris and Troy as they take a practical look at the application and importance of IT Service Continuity Management.

Practitioner Radio Episode 9 - Chris Dancy, Martin Erb and Troy DuMoulin discuss the vagaries of Event Management.

Practitioner Radio Episode 8 - Chris and Troy Explore Everyone’s Favorite Topic - Money!!

Practitioner Radio Episode 7 - Chris and Troy Explore The Concept and Practice of "The Service Catalog"

Practitioner Radio Episode 6 - Join Chris, Jack and Troy as they look at ISO 20000.

Practitioner Radio Episode 5 – Join Chris Dancy and Troy DuMoulin as they take a look at one of the major sources of un-planned downtime: Release and Deployment Management.

Practitioner Radio Episode 4 - Join Chris Dancy and Troy DuMoulin as they take a practical no nonsense look at Change Management

Practitioner Radio Episode 3 - Chris Dancy and Troy DuMoulin take a poke at Service Level Management and SLA’s