Platform Diaries with Shane Williams

Governance – it can bring on fear and loathing but it doesn’t need to. Rob Pickering, GM of Technology at the AFL, offers a unique perspective on how to right-size governance for your context. We explore Rob’s perspectives and recommendations derived from decades of multi geography experience in for-profit and for-purpose organisations across regulated and unregulated industries.

The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book

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Marketing technology (martech) is a rapidly evolving technology space. Nerida Cook, Director of Marketing, Data and Technology at Deloitte Digital shares her perspectives on building high-performing martech teams and how rapid changes in technology mean even the experts need to challenge their own experience. Nerida also provides insights into the big changes happening in Martech.

Nerida Cook https://www.linkedin.com/in/neridacook/

The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book

See omnystudio.com/listener for privacy information.

A whole of business transformation can be a long, complex and expensive process – but there’s a few critical must-do’s to ensure success. Mark Geraghty, Executive General Manager of Membership at RACV shares the lessons from their 3-year transformation journey and his tips for navigating the storm.

Shane Williams: https://www.shanewilliams.com.au/ 

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Business transformation is hard work, especially if we lead with technology and forget the people. Rebekah Vesali, Transformation Implementation Director at WorkSafe Victoria, shares her experiences starting and recovering transformation programs and how she leverages her passion for people, underpinned by roots in Engineering and Lean Manufacturing to successfully deliver transformation programs in industries such as Banking, Energy and Government.

Rebekah Vesali - https://www.linkedin.com/in/rebekah-vesali-133aa3/

Shane Williams: https://www.shanewilliams.com.au/

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Gavin Diamond MD of Box.com shares his career story to emphasise the non-linear nature of careers in the platform space. Gavin also discusses with host Shane Williams the concept of micro-credentialing, and how education is going through a revolution that is unlocking the power of diversity to deliver truly customer focussed customer value centred around empathy.

Gavin: https://www.linkedin.com/in/gavindiamond/

Box: http://www.box.com/

Shane Williams: https://www.shanewilliams.com.au/

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Highly autonomous multi-disciplinary teams working towards a clear shared purpose – is this the utopia of high-performance platform capability? Rory Fitzpatrick, MD of Service-Now Elite partner CloudGo, is an entrepreneur who has built and led high-performing teams across Asia and the Pacific. Rory shares his perspective on the value of organisational culture and how autonomy and transparency thrive with contextual objectives and metrics.

Rory - https://www.linkedin.com/in/roryf/

CloudGo - https://www.cloudgoservices.com/

Shane Williams: https://www.shanewilliams.com.au/

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With so many exciting roles and organisations to choose from, what set’s your team apart from the rest? How will you attract and retain the right talent and IP in a competitive market? Ben Duncombe founder of Salesforce Recruitment firm Talent Hub discusses employee value proposition.

Talent Hub – https://talent-hub.com.au/

Shane Williams: https://www.shanewilliams.com.au/

See omnystudio.com/listener for privacy information.

Is your gym membership ‘expensive’ or a good investment in your health? Getting value from your platform investment is often hinged on how well and often it’s used. Andrew Price, Director of Product Management for Tableau Cloud at Salesforce, discusses the complexities of platform adoption and offers his opinion on how to succeed.

Shane Williams: https://www.shanewilliams.com.au/

See omnystudio.com/listener for privacy information.

Platform vendors have millions of customers but only a handful become their keynote clients. Rudi Khoury and Fisher & Paykel appliances are one such success story. Rudi discusses their journey from a small platform investment to a multi-cloud platform play serving customers globally across multiple channels. Rudi also lets us in on the secret to getting the most value from your platform and implementation partners.

Rudi Khoury: https://www.linkedin.com/in/rudikhoury/

Fisher & Paykel: https://www.fisherpaykel.com/

Shane Williams: https://www.shanewilliams.com.au/

See omnystudio.com/listener for privacy information.

You’ve heard terms like ‘no-code’ and ‘low-code’ used to describe SaaS platforms. So, surely, concepts like ‘architecture’ have joined VHS and rotary dial phones, right? Steve Baines, CEO of Forcivity and Salesforce Certified Architect, discusses the criticality of good architecture principles and offers some practical advice for organisations.

Forcivity

https://forcivity.com/

Shane Williams

https://www.shanewilliams.com.au/

See omnystudio.com/listener for privacy information.