Play Your Position

Michael Redbord is the General Manager of the Service Hub at HubSpot. Prior to that, Michael scaled the HubSpot Customer Support team from 20 people in a single office with single-language phone support to more than 200 people powering a global, multi-lingual, multi-channel support experience. In doing so, Michael turned HubSpot's customer support team from a cost center to a profit center and one of HubSpot's greatest engines of growth, with an unimaginable revenue retention rate of over 100%. Essentially, the revenue the sales and marketing teams generate is worth more because of the customer success team. Michael is a noted writer, speaker, and former competitive classical pianist -- in case you're looking for a conversation starter.

If you're really good at keeping customers, you can spend more to get customers. It's simple math. If your customer value goes up, everyone in sales and marketing gets a raise and bigger budgets to go after new ones. So if sales and marketing leaders want raises and bigger budgets, they need to be making noise in support of greater investments in customer service.

A noted writer, speaker, and leader, Michael is ready to share his experience at HubSpot with us to help you re-envision what success looks like for your business. Here's a hint: It's about the customer.

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Could your executive writing skills use a boost? I'm currently offering new client consultations (free) on Tuesdays and Thursdays between 11 am and 1 pm Pacific. Click here to learn more!

Michael Redbord is the General Manager of the Service Hub at HubSpot. Prior to that, Michael scaled the HubSpot Customer Support team from 20 people in a single office with single-language phone support to more than 200 people powering a global, multi-lingual, multi-channel support experience. In doing so, Michael turned HubSpot’s customer support team from a cost center to a profit center and one of HubSpot’s greatest engines of growth, with an unimaginable revenue retention rate of over 100%. Essentially, the revenue the sales and marketing teams generate is worth more because of the customer success team. Michael is a noted writer, speaker, and former competitive classical pianist -- in case you’re looking for a conversation starter.

If you’re really good at keeping customers, you can spend more to get customers. It’s simple math. If your customer value goes up, everyone in sales and marketing gets a raise and bigger budgets to go after new ones. So if sales and marketing leaders want raises and bigger budgets, they need to be making noise in support of greater investments in customer service.

A noted writer, speaker, and leader, Michael is ready to share his experience at HubSpot with us to help you re-envision what success looks like for your business. Here’s a hint: It’s about the customer.

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Could your executive writing skills use a boost? I'm currently offering new client consultations (free) on Tuesdays and Thursdays between 11 am and 1 pm Pacific. Click here to learn more!

We hear a lot about grit and determination these days when it comes to getting ahead, but what about other factors that play a role in success?

Today's MVP Jason Treu is full of ideas. His energy is infectious and you will love what he has to say about curiosity as a tool for getting ahead in your business or career. We had a terrific conversation and you won't want to miss the super cool game he gives away for free (details at the end of the show).

Enjoy!

Player stats on Jason Treu (in his own words):

The Professional Side"I was a featured speaker at TEDxWilmington for my talk, How to Get CoWorkers to Like Each Other.

I've been a guest expert on more than 500+ podcasts, radio, and TV shows in the past year

I've studied and learned hands-on from the top experts in the world such as Tony Robbins, Marie Forleo, Mastin Kipp, and Brene Brown, and at leading institutions such as Harvard, University of California Berkeley and Ken Blanchard Companies

I have helped clients generate over a billion dollars in personal wealth over the past five years." (we talk about this in more detail on the show)

The Personal Side

"I live in Dallas, Texas (and have lived in NY, Los Angeles, San Francisco and spent one year in London, NYC, and Boston). I have a curious and energetic 15-year-old Jack Russell Terrier. I'm very active with charity events, cultural organizations such as Dallas Museum of Art…huge sports fan — knock the Cowboys or Mavericks and you'll have me to deal with…and love to meet new people. I'm also running three marathons that are coming up, Chicago, Philadelphia and Phoenix (and the Dallas half-marathon). And fine, if you're dying to know: I love champagne and barbecue. Separately."

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Could your executive writing skills use a boost? I'm currently offering new client consultations (free) on Tuesdays and Thursdays between 11 am and 1 pm Pacific. Click here to learn more!

We hear a lot about grit and determination these days when it comes to getting ahead, but what about other factors that play a role in success?

Today's MVP Jason Treu is full of ideas. His energy is infectious and you will love what he has to say about curiosity as a tool for getting ahead in your business or career. We had a terrific conversation and you won't want to miss the super cool game he gives away for free (details at the end of the show).

Enjoy!

Player stats on Jason Treu (in his own words):

The Professional Side

"I was a featured speaker at TEDxWilmington for my talk, How to Get CoWorkers to Like Each Other.

I've been a guest expert on more than 500+ podcasts, radio, and TV shows in the past year

I've studied and learned hands-on from the top experts in the world such as Tony Robbins, Marie Forleo, Mastin Kipp, and Brene Brown, and at leading institutions such as Harvard, University of California Berkeley and Ken Blanchard Companies

I have helped clients generate over a billion dollars in personal wealth over the past five years." (we talk about this in more detail on the show)

The Personal Side

"I live in Dallas, Texas (and have lived in NY, Los Angeles, San Francisco and spent one year in London, NYC, and Boston).

I have a curious and energetic 15-year-old Jack Russell Terrier.

I’m very active with charity events, cultural organizations such as Dallas Museum of Art…huge sports fan — knock the Cowboys or Mavericks and you’ll have me to deal with…and love to meet new people. I’m also running three marathons that are coming up, Chicago, Philadelphia and Phoenix (and the Dallas half-marathon).

And fine, if you’re dying to know: I love champagne and barbecue. Separately."

-----------------------------------------------------

Could your executive writing skills use a boost? I'm currently offering new client consultations (free) on Tuesdays and Thursdays between 11 am and 1 pm Pacific. Click here to learn more!

Are you and/or your company or organization caught up in the current innovation for the sake of innovation trend? In today's bonus audible, I share with you some insights I picked up from attending a panel discussion recently in Portland, Oregon at the University of Oregon's Lundquist College of Business where the topic of innovation and its role in business today was front and center. Interested in exploring how to shore up your executive writing skills for greater impact, a stronger culture, and more sales? Click here to learn more!

Are you and/or your company or organization caught up in the current innovation for the sake of innovation trend? 


In today's bonus audible, I share with you some insights I picked up from attending a panel discussion recently in Portland, Oregon at the University of Oregon's Lundquist College of Business where the topic of innovation and its role in business today was front and center. 


Interested in exploring how to shore up your executive writing skills for greater impact, a stronger culture, and more sales? Click here to learn more!

Michelle Gomez is the creator of The D.A.R.I.N.G. Process and an accomplished corporate executive with over 18 years in the transportation and logistics industry. The first in her family to graduate from college, she has earned a Bachelor's Degree in Business Management, a Master's Degree in Business Administration, and a certification in Broadcast Journalism. Throughout her career, Michelle has been an advocate for women in the workforce, leading the charge in speaking forums, business articles, and networking events.

Michelle has personally mentored and coached dozens of men and women toward achieving their academic and career goals. She's inspired others to reach for their goals with a sense of confidence and trust in their own value. Through resume reviews, mock interviews, and focus on presentation, she has helped dozens of men and women prepare and position themselves as strong candidates for the career or role they desire. Michelle has also advocated for a healthy work/life balance through her blog posts, providing insight into practical methods for creating balance and wellness in daily pursuits.

Michelle's cultural background is of Ecuadorian and Mexican descent. She was born and raised in Southern California where she still lives with her husband and two daughters.

Connect with me on social media:

Subscribe to the Find Your Football Newsletter

Twitter

LinkedIn

Instagram

Facebook

PYP Leadership Academy

Michelle Gomez is the creator of The D.A.R.I.N.G. Process and an accomplished corporate executive with over 18 years in the transportation and logistics industry. The first in her family to graduate from college, she has earned a Bachelor’s Degree in Business Management, a Master’s Degree in Business Administration, and a certification in Broadcast Journalism. Throughout her career, Michelle has been an advocate for women in the workforce, leading the charge in speaking forums, business articles, and networking events.

Michelle has personally mentored and coached dozens of men and women toward achieving their academic and career goals. She’s inspired others to reach for their goals with a sense of confidence and trust in their own value. Through resume reviews, mock interviews, and focus on presentation, she has helped dozens of men and women prepare and position themselves as strong candidates for the career or role they desire. Michelle has also advocated for a healthy work/life balance through her blog posts, providing insight into practical methods for creating balance and wellness in daily pursuits.

Michelle’s cultural background is of Ecuadorian and Mexican descent. She was born and raised in Southern California where she still lives with her husband and two daughters.

Connect with me on social media:

Subscribe to the Find Your Football Newsletter

Twitter

LinkedIn

Instagram

Facebook

PYP Leadership Academy

Everyone does it in one way or another.

Keeping score, that is.

Think about this:

Facebook likes. New York Time bestseller. Who cooks, who cleans up.

All forms of keeping score.

In today's bonus audible, I explore the concept of keeping score from a few different perspectives.

>

Connect with me on social media:

Subscribe to the Find Your Football Newsletter

Twitter

LinkedIn

Instagram

Facebook

PYP Leadership Academy

Everyone does it in one way or another.

Keeping score, that is.

Think about this:

Facebook likes. New York Time bestseller. Who cooks, who cleans up.

All forms of keeping score.

In today's bonus audible, I explore the concept of keeping score from a few different perspectives. 

<<<--->>>

Connect with me on social media:

Subscribe to the Find Your Football Newsletter

Twitter

LinkedIn

Instagram

Facebook

PYP Leadership Academy