Care navigation programs are incredibly valuable in delivering a great experience for patients and significantly lower costs for employers. But why aren’t they the norm? Tune into this episode as our guest, Michelle Bounce, COO at J.P. Farley, a leading TPA, describes a life-changing personal encounter with our healthcare system, where she lost her child and faced the cold and impersonal healthcare system. And through this chilling experience, it has forever shaped and guided her desire to improve healthcare for all through an empathic care navigation model that treats the “human side of healthcare.” Michelle guides us through how TPAs can effectively turn care management on its head by simply “doing the right thing” and the cost savings follow suit.

This episode was sponsored by MedWatch. For more information on care navigation programs or other topics related to the self-funding industry, please visit HCAA.org.