FAQs about Podcast | Support Driven:How many episodes does Podcast | Support Driven have?The podcast currently has 32 episodes available.
September 11, 201812: Support EngineeringOur final episode of the season delves into the world of support engineering. What the heck is it, exactly? How can you make your first steps into support engineering? How can you sharpen your troubleshooting skills? All this and more, including highlights from Support Driven and a bubbly chat about seltzer. Hosts: Abby Armada (Slack: […]...more47minPlay
August 28, 201811: Working with ProductThis episode answers the question, “How the heck does support work with product?” You’ll get insight from our guest, Andrea Saez from ProdPad. As always, we start with some highlights from the Support Driven Slack, and then end with a discussion about our favorite summer desserts. Hosts: Abby Armada (Slack: @abby, Twitter: @mygiantrobot) Diana Potter […]...more39minPlay
August 16, 201810: Customer OnboardingOur hosts are joined by Ethan Walfish from Salsify to talk the ins-and-outs of customer onboarding: where to begin, some major pit-falls and lessons learned. You’ll also hear some great highlights from the Support Driven Slack, as well as passionate discussions about a divisive Fall staple: pumpkin spice. Hosts: Abby Armada (Slack: @abby, Twitter: @mygiantrobot) […]...more35minPlay
July 31, 20189: Knowledge Management and DocumentationListener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by Kelly O’Brien and Stephen Zappia to talk about knowledge management and documentation. You’ll learn some best practices for building user documentation as well as maintaining internal documentation for your own team. Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Kelly O’Brien (Slack: @kellyo) Stephen Zappia […]...more50minPlay
July 09, 20188: Machine Learning and AutomationListener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by Diego Ventura to discuss machine learning and automation. You’ll learn if robots will take your job, if you’re ready to dive into machine learning and some practical steps for getting started. Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Diego Ventura (Slack: @Diego Ventura) For […]...more38minPlay
June 22, 20187: OutsourcingListener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by James Baldwin from Change.org and Shervin Talieh from PartnerHero to discuss outsourcing: why and when should you consider it? What does a healthy relationship with a vendor look like? How do keep your outsourced […]...more58minPlay
May 30, 20186: Ticket QAListener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by Cathy Childs from Rinse to discuss Ticket QA. They give some practical advice on how to begin a process for assuring quality with tickets in your organization as well as how to start that […]...more37minPlay
May 04, 20185: Self-CareAfter covering some highlights from the last week on the Support Driven Slack, our hosts are joined by Alison Groves and Sarah Betts to talk about self-care. They give some practical advice on how to avoid overworking and also some tips on choosing a company that values its employees’ well-being. Hosts: Abby Armada (Slack: @abby) […]...more45minPlay
April 17, 20184: MetricsIn this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang (@Nicholas Tang) For more information on Support Driven and our Slack community, click here. Intro/Outro Music: Katsuhiko – Big Bang Jump This episode of […]...more36minPlay
March 30, 20183: B2C SupportIn this episode, we discuss providing B2C (business to consumer) support and how that can differ from B2B (business to business) support contexts. Also, we have a lively discussion on peanut butter and jelly sandwiches, and how to make one the correct way. We also debate whether In-N-Out has the best burgers of any chain. Hosts: […]...more43minPlay
FAQs about Podcast | Support Driven:How many episodes does Podcast | Support Driven have?The podcast currently has 32 episodes available.