In this episode of Pods + PANS, PANS' Lisa Woodill is joined by pharmacy leaders Pam Kennedy and Chelsea Caldwell as they share their experiences transitioning to an appointment-based model of practice. From rethinking workflow and redesigning physical spaces to adopting new technologies and supporting team change, this conversation offers a practical look at what it takes to successfully implement and sustain this model.
Hear firsthand how appointment-based services are impacting patient care, improving efficiency, and redefining the pharmacist’s role in the community. Whether you're considering making the shift yourself or simply curious about how pharmacy practice is evolving, this episode is packed with real-world insights, lessons learned, and advice from those leading the change.
Pam Kennedy is a pharmacist and Pharmacy Owner of Bridgewater Gaurdian Pharmacy. Pam plays key roles within the Pharmacy Association of Nova Scotia as the Vice Chair of the Board of Directors and is the Chair of the GMP Committee. She is also Vice Chair of the South Shore Health Foundation and has been a council member for the McKesson Canada Retail Banner Group National Advisory Council. In the past, Pam has been a paid speaker for PharmacyU. Pam has no other declarations and conflict(s) of interest.
Chelsea Caldwell is a pharmacist and Pharmacy Manager at Shubenacadie Guardian. She is also a Travel Health Advisor, helping patients stay healthy wherever their travels take them. In addition to her clinical work, she’s a Pharmacy Practice committee member with the Pharmacy Association of Nova Scotia. Chelsea has no other declarations and conflict(s) of interest.
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