Stop being just another service delivery person and learn how to become the "one call" your client ever needs to make. In this episode of Polishing Profits, we explore the shift toward personalizing customer interactions to boost your customer lifetime value and secure long-term success.

We look at moving beyond the standard scope of work by utilizing CRM data and direct feedback to stay ahead of your client's needs. Learn why you should never wait for a customer to ask for extra services and how building a "value-add" mindset creates an emotional bank account that protects your business when things go wrong.

✅ WHAT WE’RE TALKING ABOUT IN THIS EPISODE:

• Moving from a contractor to a go-to person for all facility needs.

• How personalizing customer interactions changes the way your client feels about your service.

• Utilizing CRM data and customer portals to track history and anticipate future requests.

• The Manny Story: How unexpected, no-charge value-adds cement client loyalty.
  
  💎 Listen on Spotify: https://open.spotify.com/show/5jb9Ddd34ETNVZZpfnhjNi?si=52fce10619a34966
  💎 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/polishing-profits/id1694768585
  
  
  💎 COME HANG WITH US HERE:

  ➡️ Instagram: https://www.instagram.com/polishingprofits_podcast/ ➡️ Facebook: https://www.facebook.com/p/Polishing-Profits-Podcast-61554572008927/
  
  ABOUT POLISHING PROFITS

  POLISHING PROFITS is the premier resource for cleaning business owners looking to scale their operations through veteran industry expertise. Hosted by Mark Anderson, Sharon Cowanv CBSE, and Ed Selkow, the podcast provides actionable strategies to help you evolve from a basic service provider into a high-level facility partner.
  
  #PolishingProfits #MarkAnderson #SharonCowan #EdSelkow #CleaningBusiness #JanitorialService #CustomerExperience #CustomerRetention #CRM #SmallBusinessGrowth

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Revolutionizing the Cleaning Industry with Innovation and Expertise | Featuring Edwin Eaton
Dive deep into the commercial cleaning industry with Edwin Eaton, the owner of iPro Building Services and the mastermind behind Blueprint Janitorial Consulting and Cinch Janitorial Software. 

With over 20 years of experience, Edwin shares his journey from a college side-gig to building a thriving business recognized by the Inc 5000. Learn about his unique approach to company culture, how to retain employees, and the innovative tools he developed to streamline operations. Whether you're a seasoned professional or just starting in the industry, Edwin's insights and strategies are invaluable.

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Turning Failures into Fortunes | Polishing Profits Podcast

In this episode of Polishing Profits, we discuss the challenging yet rewarding topic of turning failures into fortunes.

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Welcome to Polishing Profits! Today, we explore how community engagement can boost your business growth. 

We share personal experiences and actionable tips on networking, charitable giving, and building your brand through local involvement. 

Enjoy the episode and let us know your thoughts!

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In this episode of Polishing Profits, We explore the first of the seven deadly sins of business management - pride. We discuss how pride can manifest in business decisions, neglecting customer and employee feedback, taking on inappropriate projects, and being resistant to change.

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Revolutionizing Building Services: Leveraging IoT and SaaS with TACT
In this episode of Polishing Profits, we host Jason Hish from TACT Americas, who discusses how TACT assists building service contractors (BSCs) through innovative labor management solutions.

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This episode focuses on understanding and improving the financial health of a business, It is packed with practical tips, including how to effectively monitor sales, costs, and cash flow, the importance of setting realistic goals, and the critical need for hiring professional financial help if necessary.

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Polishing Profits: Unscripted Tales from the Cleaning Industry
In this episode of Polishing Profits, we have a conversation about our personal journeys into the janitorial and cleaning industry. 

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This episode of Polishing Profits features guest John Voll, a seasoned business broker. John discusses the critical aspects of selling your business, including the optimal timing, preparation, and valuation to ensure a successful exit strategy. 

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 Startup Secrets for Profit: Navigating the First 45 Days

This episode of 'Polishing Profits' explores the critical secrets and strategies for launching a successful startup within 45 days, focusing on the cleaning industry. We share personal anecdotes and professional tips on essential startup elements like planning, budget management, customer relations, and employee training.