Customer service across different industries has been on the decline during the pandemic and it continues to be a trending problem even with a fully reopened economy. So, why is this happening? Staffing shortages, and the increased use of automated customer service are just some of the influencing factors.

Larry Isaacs, President of the Firkin Group of Pubs, Shaun Belding, a global expert on customer experience, and Jeff Doucette, General Manager of Field Agent Canada all join to discuss.

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ALBERTA PREMIER JASON KENNEY RESIGNS

Last night there was a seismic change in Canada’s conservative political landscape. Alberta Premier Jason Kenney resigned after he received a 51.4 percent vote of confidence. He said that  “While 51 per cent of the vote passes the constitutional threshold of a majority, it clearly is not adequate support to continue on as leader." Why is this significant for us here?  Let’s go to Michael Taube, A columnist and former speechwriter for former Canadian Prime Minister Stephen Harper.

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DR. FAHAD RAZAK ON TAKING OVER FOR DR. PETER JUNI AND NEW LONG COVID DATA

Dr. Fahad Razak joins Fight Back for the first time since becoming the Scientific Director of the COVID-19 Science Advisory Table. He weighs in on the pervasiveness of COVID-19 in Ontario and new data on long COVID symptoms.

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