In Episode 5 of Powered by Data, "Building a Modern Tech Stack," Scott McLean, Dan Loeffler and Christine Demetillo unpack how Life Sciences companies are building those ecosystems today. The conversation moves through the four core layers of the stack (data foundation, engagement, operational and compliance), explores why CRM works best as a system of engagement rather than a system of record and makes the case for capturing data broadly while mastering only what matters to the business.

Along the way, the panel digs into the realities of stale license data, the limits of a single source of truth and how empowering field teams with compliant freedom drives both commercial growth and operational maturity.

Time Stamps

00:00 - Intro and Welcome

01:29 - Framing the Life Sciences Tech Stack

03:48 - The Engagement Layer: CRM and the Shift for Emerging Biotechs

07:24 -CRM Misconceptions and Territory Blind Spots

11:09 -Breaking Down Data Silos and the Limits of a Single Source

16:07 - Reverse Mastering: Capture Broadly, Master What Matters

18:47 - Lessons from IBM Watson on Why More Data Wins

21:55 -The Operational Layer: License Currency and Distribution Realities

26:51 - Best Practices for Maintaining Clean, Fresh Data

33:46 - Starting With Compliance First and Empowering Field Teams

40:00 - Measuring ROI Across Integrations, MDM and Compliance

44:31 - Closing Thoughts

Connect with our Presenters

Scott McLean

Executive Director, Sales

linkedin.com/in/ScottMMcLean

Dan Loeffler

Vice President, Product Development

linkedin.com/in/danloeffler

Christine Demetillo

Product Specialist and ESG Subject Matter Expert

linkedin.com/in/mary-christine-demetillo

About MedPro Systems

We help Life Sciences and Healthcare companies drive better health outcomes by navigating complexity throughout their compliance and commercial operations. With tailored data, solutions and service, our nimble, dedicated team of industry veterans simplify every step of the journey, helping our customers move forward with confidence and precision.

Learn More about MedPro Systems: MedProSystems.com

In Episode 4, Scott McLean, Christina List, Tenille Goodman and Kevin O'Rourke discuss the role data quality plays in successful transparency reporting programs.

The conversation explores where data quality issues typically begin, why reporting challenges often originate long before reports are submitted and how organizations can improve accountability across the people, processes and systems involved in data collection.

From attendee data and vendor master records to cross-functional ownership and pre-commercial planning, the group shares practical examples of common reporting challenges and discusses what organizations can do to build stronger processes before issues surface.

The discussion also highlights an important theme: transparency reporting is not owned by compliance alone. Strong reporting outcomes depend on collaboration across the business and a shared commitment to data quality from the point of data entry through final submission.

We hope you enjoy!

00:00 - Introduction

01:04 - Where Data Quality Issues Begin

05:23 - Why Transparency Reporting Cannot Be Owned by Compliance Alone

07:36 - Data Generators, Data Consumers and Organizational Accountability

15:13 - Common Data Quality Challenges

17:52 - Attendee Data, Vendor Records and Manual Entry Risks

25:49 - Building Better Processes and Controls

28:34 - Attestations, Accountability and Cross-Functional Ownership

33:05 - Preparing for Transparency Reporting Before Commercialization

37:03 - Global Reporting Considerations and Closing Thoughts

Connect with Our Speakers

Scott McLean

Executive Director, Sales

https://www.linkedin.com/in/scottmmclean/

Christina List

Director — Global Regulations and Report Development

https://www.linkedin.com/in/cristina-list/

Tenille Goodman

Compliance Advisor

https://www.linkedin.com/in/tenille-goodman-ab39222/

Kevin O'Rourke

Senior Account Executive[RF2.1]

https://www.linkedin.com/in/kevin-o-rourke92/

About MedPro Systems

We help Life Sciences and Healthcare companies drive better health outcomes by navigating complexity throughout their compliance and commercial operations. With tailored data, solutions and service, our nimble, dedicated team of industry veterans simplify every step of the journey, helping our customers move forward with confidence and precision.

Learn More about MedPro Systems: MedProSystems.com

Welcome back to Powered by Data. In our third episode, "Doing Well by Doing Good: Quality, ESG and Exceeding Expectations," join Christine Demetillo and Lisa Fontana as they share an inside look at MedPro's quality and sustainability journey.

From pursuing four certification frameworks simultaneously (ISO 9001, ISO 27001, SOC 2 and the NIST Cybersecurity Framework) to navigating the alphabet soup of ESG reporting (CDP, EcoVadis, SBTi and more), the conversation explores why these initiatives have shifted from competitive differentiators to baseline expectations, how much overlap actually exists between quality and ESG and why most organizations are closer to being ready than they realize.

We hope you enjoy!

Time Stamps: 

00:00 - Intro

01:01 - Why Quality and Sustainability Matter Now

04:58 - A Brief History of MedPro

06:36 -Formalizing Quality at Scale

08:01 - The Rise of ISO and SOC 2 Expectations

08:39 - Quality Frameworks 101

10:35 - Why Pursue Four Frameworks Simultaneously

12:16 - Behind the Scenes of an Audit

13:30 - Pivoting to Sustainability

14:32 - Defining Sustainability and ESG

16:18 - ESG Frameworks Explained

17:53 - Why ESG Accelerated So Quickly

19:06 - Is It Worth the Effort?

21:23 - The Benefits of Certifications in Action

23:39 - Working with an Audit Partner Year Over Year

25:15 - Where Quality and ESG Overlap

26:00 - Sustainability Milestones and RECs Explained

28:31 - Lightning Round

31:53 - Closing Thoughts

Connect with our Presenters

Christine Demetillo

Product Specialist and ESG Subject Matter Expert

linkedin.com/in/mary-christine-demetillo/

Lisa Fontana

Director of Quality and Compliance

linkedin.com/in/elizabeth-lisa-fontana/

About MedPro Systems

We help Life Sciences and Healthcare companies drive better health outcomes by navigating complexity throughout their compliance and commercial operations. With tailored data, solutions and service, our nimble, dedicated team of industry veterans simplify every step of the journey, helping our customers move forward with confidence and precision.

Learn More about MedPro Systems: MedProSystems.com

Welcome back to Powered by Data. In our second episode, "Global Transparency Reporting," join MedPro Systems' panel, Scott McLean, Cristina List, Tenille Goodman and Jared Esposito, as they explore the increasingly complex world of global transparency reporting. From the misconception of U.S. Federal Open Payments (Sunshine Act) as a global standard to the nuanced requirements across Europe, Latin America and beyond, the conversation dives into where organizations struggle, how data privacy reshapes reporting and why the smartest path forward is starting with one country at a time and scaling success. We hope you enjoy!

Time Stamps:

00:00 - Intro

01:03 - The U.S. as a Perceived Global Standard

04:45 - When Do Global Reporting Obligations Begin?

05:24 - Transparency Laws vs. Industry Codes

10:32 - Unusual Requirements Across Jurisdictions

18:52 - Data Privacy and GDPR

24:04 - Transparency Program Maturity Models

30:50 - Where Implementations Break Down

37:27 - One Country at a Time, A Smarter Implementation Strategy

42:06 - Closing Thoughts

Connect with our Presenters:

Scott McLean

Executive Director, Sales

linkedin.com/in/ScottMMcLean

Cristina List, CPA, CCEP

Director — Global Regulations and Report Development

linkedin.com/in/cristina-list/

Tenille Goodman

Compliance Advisor

linkedin.com/in/tenille-goodman-ab39222/

Jared Esposito

Vice President — Product

linkedin.com/in/jared-esposito/

About MedPro Systems

We help Life Sciences and Healthcare companies drive better health outcomes by navigating complexity throughout their compliance and commercial operations. With tailored data, solutions and service, our nimble, dedicated team of industry veterans simplify every step of the journey, helping our customers move forward with confidence and precision.

Learn More about MedPro Systems: MedProSystems.com

Welcome to our very first episode of Powered by Data. Join MedPro Systems panel - Scott McLean, Bryan Andrews, Dan Loeffler and Christine Demetillo as they unpackthe recent shifts reshaping the Life Sciences CRM landscape. From vendor migrations and consolidations to the rise of AI, the conversation explores why trusted, high-quality data has never been more critical. We hope you enjoy!

Chapters

0:00 - Welcome and introductions

1:09 - The shifting CRM landscape and arising data challenges

5:40 - How vendors differ in their approach to data in this new era

11:50 - The evolving role of AI in compliance and accuracy management

16:05 - The pain points with industry consolidation and a closed ecosystem

23:12 - What we’re seeing our customers prioritize during this time of transition

28:35 - What Life Sciences leaders are weighing in on the choice between Salesforce and Veeva

36:45 - The benefits of an organization making its CRM decision early

43:45 - Closing

Connect with our Presenters:

Scott McLean

Executive Director, Sales

LinkedIn.com/in/ScottMMcLean

Bryan Andrews

Senior Director BD & Partnerships

Linkedin.com/in/BryanRAndrews

Dan Loeffler

Vice President – Customer Experience

Linkedin.com/in/DanLoeffler

Christine Demetillo

Product Specialist

Linkedin.com/in/Mary-Christine-Demetillo

About MedPro Systems:

We help Life Sciences and Healthcare companies drive better health outcomes by navigating complexity throughout their compliance and commercial operations.

With tailored data, solutions and service, our nimble, dedicated team of industry veterans simplify every step of the journey, helping our customers move forward with confidence and precision.

Learn More about MedPro Systems: MedProSystems.com