Powered by Learning

Video and animation can foster a deeper level of engagement with your learners. But how do you shape strategic videos that inform, inspire, and reinforce learning objectives? d’Vinci Client Solutions Consultant Angeline Evans shares her expertise on using video to engage learners in this episode of Powered by Learning with hosts Susan Cort and Luke Kempski.

Show Notes:

• Use video to communicate change with a trusted voice, such as a company CEO or a subject matter expert to make sure that people know why the training is relevant to them.
• Consider using scenarios to help teach soft skills and provide opportunities to learn context around applying soft skills. 
• Use video to simplify tasks or to teach more hands-on skills. 
• Use video interviews with subject matter experts or peers to connect with the learners, and to do demos.
• Using animated characters can help illustrate a scene when it’s difficult to use real people or when you’re trying to accomplish a diverse and relatable look. 
• Video is great for microlearning and building in interactions. It’s also easy to distribute across multiple platforms, including mobile. 

Powered by Learning received the Award of Distinction from the 2021 Communicator Awards and is named to the Top 40 L&D Podcast list with Feedspot.

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

By building learning relationships and alliances, IBM has increased its impact on its partners and customers. In this Powered by Learning podcast, d’Vinci CEO Luke Kempski talks to Sonia Malik, the Learning Alliances Manager and Strategist at IBM, to see how learning relationships can benefit the company and a targeted learner community.  

Show Notes:

IBM  Learning Alliances Manager and Strategist Sonia Malik talks about the value of learning relationships and how they can help an organization reach learners and achieve its business goals. Some of her key takeaways include these points:

• IBM is able to reach millions of learners by building alliances and partnerships.
• The company incentivizes learners by providing opportunities to earn badges or micro credentials.
• IBM has pivoted to respond to the changing needs of learners as a result of the pandemic, remote working, and shifting demands in the workforce. 
• IBM supports micro-learning because short bursts of learning help people learn better. Educators should look at the learning journey versus one-time learning to have greater impact.

Powered by Learning received the Award of Distinction from the 2021 Communicator Awards and is named to the Top 40 L&D Podcast list with Feedspot.

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

At global entertainment company Discovery, innovative visual design is paramount to successfully training the advertising sales team. Michael Friis-Jensen, Manager, Digital Training Manager at Discovery shares Discovery’s best practices for visual design and how to apply the principles to ensure quality and effectiveness in training. 

Show Notes:

In this interview, Michael Friis-Jensen discusses the different approaches to visual design and how it helps Discovery both engage young learners and help its salesforce. Key points include: 

• Be sure to use gamification in training but keep it simple. Don’t waste time on games that need a lot of explanation because it takes away from the learning.
• Remember the three second rule. If learners can’t absorb the text and visuals on your screen in three seconds, there’s probably too much information!
• Make sure all stock images are realistic and that images represent diverse audiences.
• When you use icons, make sure learners don’t have to work too hard to figure out what they mean. 

Powered by Learning received the Award of Distinction from the 2021 Communicator Awards and is named to the Top 40 L&D Podcast list with Feedspot. 

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

Customer education is increasingly important in the sales value chain and customer experience. In this podcast, Daniel Quick, VP of Learning Strategies at Thought Industries, talks to d’Vinci CEO Luke Kempski about how educating customers can provide your organization with a competitive advantage. Thought Industries is the world’s leading B2B customer education and extended enterprise platform vendor.

Show notes:
The connection between the customer and training is impacting sales and shaping how companies do business. Thought Industries VP of Learning Strategies Daniel Quick provides insight on the evolution of customer training and how it is being used to engage prospective and existing customers.

• Customer training is being driven by a subscription economy from SaaS (Software as a Service) to XaaS (Everything as a Service). Because of this, the value of learning is even more important.
• Educate your customers before they are customers. Consumers are attracted to brands that provide solid customer education and, in many cases, that helps drive sales. Good customer education can be a company’s differentiator. 
• Because of the increased need for customer training experts, learning professionals have many more career opportunities. 
• Customer education offerings create synergy between marketing and training professionals. Integrating marketing and training builds more enduring customer relationships. 

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

In this Powered by Learning podcast, d'Vinci CEO Luke Kempski talks with Dr. Keith Mann, Vice President, Continuing Certification at The American Board of Pediatrics about what’s involved in certifying medical professionals and what L&D professionals can learn from it. You'll find out how providing maintenance of certification activities to pediatricians delivers meaningful and sustainable change in healthcare.
 
Show Notes:
 
Dr. Keith Mann shares how the American Board of Pediatrics has evolved the way in which it does assessments and certifications to benefit the physician, the healthcare practice and the patient. His experiences and findings reach beyond the medical world and are relevant for any training department looking to take learning, assessment and certification to a new level. Dr. Mann shares many points including the following: 

• Integrating learning with the assessment to give greater value to the training and greater impact to the improvement in your organization. 
• Using spaced learning and micro learning to engage the learner and make the training more impactful. ABP accomplishes this with their Question of the Week training activity. 
• Seek out learners who can also help create the assessments and the activities. Tap into their expertise and help increase the credibility of the training.
• Assessment based activities with built in learning components can improve outcomes in your organization and beyond. ABP uses research gained from assessments to address the disparity in healthcare to underserved populations. 

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

From launching a new brand identity to navigating the pandemic, hear how the Rite Aid Corporation stepped up to the challenge to educate team members across the country. Learning and Talent Development Director Emily Steinkamp shares how successful training helped empower more than 50,000 employees at close to 2500 stores to better serve its customers.

Show Notes:

Rite Aid Learning and Talent Development Director Emily Steinkamp shares how they empower team members across the retail chain to embrace change and provide excellent customer service every day. She offers advice on leveraging training to impact the bottom line including these points:

• Arm your organizations’ leaders with the skills they need to convey the importance of training to workers across the organization.
• Find ambassadors across the organization to champion the training needed in their departments.
• Leverage the latest rapid development tools such as Vyond and Articulate Rise 360, to deliver micro learning in the moment of need.
• Learning and development leaders are like puzzle makers, because they're really the ones who are listening to all the departments and aggregating what the organization’s needs are to create the most meaningful, impactful training.

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

At Capital Blue Cross, a leading health insurance provider in Pennsylvania, sales training is much like sales – fast-paced and relevant. In this episode of Powered by Learning, Capital Blue Cross Senior Talent Management Consultant Ryan Sweeney shares his organization’s secrets for successful sales training.

Show Notes:
There are many important factors to consider when developing impactful sales training. Capital Blue Cross Senior Talent Management Consultant Ryan Sweeney shared these and other best practices.

• Make sure to bring your focus on member service, member wellness and the company’s brand into all sales training so that they make it a part of how they talk to customers and build relationships.
• When creating sales training, make it accessible and short. Be certain to make the training immediately applicable, too.
• Take some of the ways in which we have pivoted with training during the pandemic and carry best practices into non-pandemic times. Learning how to build relationships through virtual presentations is critical for sales people.
• Consider setting up a sales council or group that allows other departments to interact with sales team members to share learning and build cohesive teams. 

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

Learning Experience Design (LXD) is a shift in thinking that is learner-focused and helps you ensure that your learning solution is on strategy. In this episode of Powered by Learning, d’Vinci Learning Solutions Director Jenny Fedullo talks with Jenica Jones, Senior eLearning Specialist at d’Vinci about the principles of LXD and how organizations can implement them to achieve powerful results. 

Show Notes:

In this conversation, Jenica Jones explains how to use Learning Experience Design thinking to improve training and development. She offers advice to learning leaders including the following:

• When you use LXD, outcomes will improve and you’ll create more meaningful learning experiences for learners
• LXD leads to better learning outcomes and return on investment.
• The best of learning instructional design and the best of our design principles make for a successful learning experience.

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction. Director of Operations and Training Marissa Heath explains how team member training leads to memorable, award-winning customer service and employee retention. 

Show Notes:

Duck Donuts recently captured the #1 spot on Newsweek’s America’s Best Customer Service 2021 list in the category of “Catering, Restaurants and Leisure - Doughnut Chains.” In this interview, Director of Operations and Training Marissa Heath shares how training supports the company’s commitment to excellent customer service. 

• Training and development and customer service are connected to the circle of success in a company.
• Consistency, quality, and guest service are key components to succeed. 
• Training and education must continue past those initial onboarding events. Training must be an ongoing mindset that's embraced by the whole company.
• Go above and beyond expectations every day to attract and keep new guests and new team members. 

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

iHeart Radio

Read more about Duck Donut’s Newsweek Award:

https://www.newsweek.com/americas-best-customer-service-2021

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook

At Turkey Hill Dairy, talent development is a key ingredient to creating a high-performing organization. In this Powered by Learning podcast episode, Grayce Langheine, Manager, Talent Management & Culture Development, Turkey Hill Dairy, shares how she and her team help inspire close to 1,000 workers every day.

Show Notes:

In this episode, you'll learn more about the connection between training and performance. Grayce Langheine, Manager, Talent Management & Culture Development, Turkey Hill Dairy shares these take-aways and more.

• Be committed to training employees, regardless of their position. Any team member should be able to access any training course to support a positive learning culture.
• Make learning open and not mandatory to inspire people to want to learn
• Have learning paths for team members that lead to opportunities for them to progress in their careers
• A strong learning and talent development function can lead to higher retention rates 

Subscribe to Powered by Learning:

Apple Podcasts

Spotify

Google Podcasts

iHeart Radio

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
Follow us on LinkedIn
Like us on Facebook