Powerful Communication Podcast

'After The Screaming Stops' is a film, produced by James Corden's production company that follow Matt and Luke Goss, of the band Bros.

You can watch the film on Amazon, Google Play and iTunes (among others) and it's also on BBC 4 during the Christmas and New Year break.

In this episode of the podcast, I share some thoughts having watched the film and there are some relevant themes for us all to consider.

You've heard about 'the law of attraction'.

I think the Power Of Intent will take you much further.

You've heard about 'the law of attraction'.

I think the Power Of Intent will take you much further.

I've met a few organisations recently who have attempted to use 'social media influencers' to help get their message out.

In this episode of the podcast, I explain how they might consider making their money go a lot further and why I would prefer to hire an 'ambassador' rather than an 'influencer'.

I've met a few organisations recently who have attempted to use 'social media influencers' to help get their message out.

In this episode of the podcast, I explain how they might consider making their money go a lot further and why I would prefer to hire an 'ambassador' rather than an 'influencer'.

Today, I'm talking about how you communicate important messages.

It could be something you want customers to do, or not to. Perhaps it's a message related to safety.

You have to say it. They have to listen.

But there's always a choice in terms of the words you use, and the words have a powerful impact.

Today, I'm talking about how you communicate important messages.

It could be something you want customers to do, or not to. Perhaps it's a message related to safety.

You have to say it. They have to listen.

But there's always a choice in terms of the words you use, and the words have a powerful impact.

A quick chat with some participants from the Business Gateway Podcasting course delivered in Kilmarnock on Monday 5 November.

Lots of businesses ask for data, eg an email address and then use it to send a 'feedback' survey.

You could use it for much more than that. That email address would allow you to find me on social media, or to check if I'd ever engaged with your business before.

And that information could be really useful in terms of making me feel special and delivering outstanding customer service.

Systems and processes are good but they have to allow for initiative, they rely on people always doing the right thing at your end and sometimes, customers won't behave in the way you expect.

Colin Kelly presents a quick roundup of his recent podcasting workshop for CIPR North West and we get to hear from some of the excellent participants.