Practical AI: The Capacity for Good

In this episode of Practical AI: The Capacity for Good, Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft, joins James Diel to explore how AI can impact your customer success strategy and help scale your efforts.

Ayman is a technologist and technical architect specializing in modern application design, infrastructure, and hyper-scale data center solutions and leverages innovative AI technologies to solve business problems.

Before Microsoft, Ayman worked at Slalom Consulting for over half a decade as the Practice Area Lead for Cloud and Infrastructure Solutions and the Practice Area Lead for Office 365 and Infrastructure Solutions.

Episode Resources

• Ayman Husain on LinkedIn
• Ayman Husain on Twitter
• Microsoft Website

Rate and Review Practical AI: The Capacity For Good:

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Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google,  Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Check out our three most downloaded episodes:

• How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
• The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
• How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Practical AI: The Capacity for Good is handcrafted by our friends over at: fame.so

In this episode of Practical AI: The Capacity for Good, Dan Gingiss, Chief Experience Officer at The Experience Maker, joins James Diel to answer questions about B2B customer experience, including the impact of AI-automated customer support on the B2B experience.

Dan is a renowned keynote speaker, accomplished author, and recognized authority in the fields of customer experience and customer service. With over twenty years of expertise in marketing and customer experience, he empowers organizations to gain a competitive edge through exceptional CX. In 2023, CX Network acknowledged him as one of the top influencers in customer experience worth following.

Before his current venture, known as The Experience Maker, Dan held prominent positions such as Vice President of Customer Success and Marketing at Persado, Head of Digital Marketing at Humana, and Senior Director of Global Social Media at McDonald's.

Beyond his speaking engagements and professional roles, Dan is also a distinguished author, having written the book "The Experience Maker," which delves into the intricacies of customer experience. Additionally, he co-hosts The Experience This! Show, further demonstrating his passion for educating and entertaining audiences in the realm of CX.

Episode Resources

• Dan Gingiss’ Website
• Dan Gingiss on LinkedIn
• Dan Gingiss on Twitter
• Dan Gingiss on Facebook
• Dan Gingiss on YouTube
• Dan Gingiss on Instagram
• Dan Gingiss’ Books
• The Experience This! Show
• The Experience Maker LinkedIn Page

Rate and Review Practical AI: The Capacity For Good:

• Apple Podcast
• Spotify
• RSS

Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google,  Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Check out our three most downloaded episodes:

• How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
• The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
• How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Practical AI: The Capacity for Good is handcrafted by our friends over at: fame.so

In this episode of Practical AI: The Capacity for Good, Ian Golding, CEO and Founder of Customer Experience Consultancy, joins James Diel to unveil the key elements that make a customer experience memorable and differentiate it from its competitors, as well as the frameworks organizations might use to incorporate AI into their customer journey for an enhanced customer experience.

Ian Golding is a Certified Customer Experience Professional (CCXP), the first in the world to be authorized by the Customer Experience Professionals Association (CXPA) to teach CCXP accreditation. He has over twenty-seven years of experience working across multiple industries, including retail, financial services, logistics, telecoms, and pharmaceuticals.

In addition to his roles at Customer Experience Consultancy, he serves in customer experience roles at several other companies, including The Customer Institute, Customer Experience Magazine, and Chartered Institute of Marketing. Ian is also the Co-founder of The Entrepreneurial Retreat Programme and author of Customer What.

Episode Resources

• Ian Golding’s Website
• Ian Golding on LinkedIn
• Ian Golding on Twitter
• Ian Golding on Facebook
• The Entrepreneurial Retreat Programme Website
• The Customer Institute Website
• The Chartered Institute of Marketing Website
• Customer Experience Professionals Association Website
• Customer Experience Magazine Website
• Customer What Book

Rate and Review Practical AI: The Capacity For Good:

• Apple Podcast
• Spotify
• RSS

Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google,  Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Check out our three most downloaded episodes:

• How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
• The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
• How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Practical AI: The Capacity for Good is handcrafted by our friends over at: fame.so

It's not uncommon to see AI depicted as the antagonist in mainstream media. Terminator, Blade Runner, and Ex Machina are just a few examples. But AI actually has the potential to transform our lives for the better.

On Practical AI: The Capacity for Good we explore the positive side of artificial intelligence. In each episode our host James Diel speaks with customer experience experts, diving into their real-life stories of how AI has improved people's lives. Make sure to follow so you don’t miss any episodes.

Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google,  Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Check out our three most downloaded episodes:

• How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
• The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
• How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Practical AI: The Capacity for Good is handcrafted by our friends over at: fame.so