David Evans, VP of Product Management at GoTo, discusses practical applications of AI for small to medium-sized businesses with Jon Arnold, independent technology analyst and founder of J Arnold & Associates. A tech thought leader, Jon offers a unique take on how AI can help automate tasks, increase operational efficiency, and introduce new capabilities, like AI agents for business communications. The discussion also covers the evolution of the digital workforce, the significance of choosing the right AI technology partner, and how SMBs can get started on their AI digital transformation journey.

Olga Lagunova, Chief Product and Technology Officer at GoTo, discusses human-centered AI and what it takes to implement AI-powered solutions with accomplished AI leader, Beth Rudden, CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. As a practicing cognitive scientist, Beth offers a unique and practical take on how to upskill organizations, how business leaders can drive AI workforce transformation, and how AI can augment human intelligence. Beth and Olga also discuss the future of AI, emphasizing AI literacy and community-driven AI.

Connect with GoTo:

Learn about GoTo:

Connect with Beth Rudden:

Learn about Bast AI:

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's evolution and AI value creation with Rudina Seseri, Founder and Managing Partner at Glasswing Ventures, a leading venture capital firm investing in early-stage, next generation AI and frontier technology startups. Peter and Rudina cover impactful AI technologies, and what AI means for tomorrow's workforce. Of note, Rudina shares actionable advice for how businesses of all sizes can evaluate and adopt AI, using Glasswing's Enterprise AI Value Creation Framework.

Connect with GoTo:

Jesse Booth, Senior Director of Security Operations at GoTo, discusses the importance of a Zero Trust security model with Brian Deitch, Chief Technology Evangelist at Zscaler. Jesse and Brian share practical strategies for organizations embarking on a Zero Trust journey, noting the pivotal role that IT teams play. The conversation also delves into AI's undeniable, transformative impact on cybersecurity.

Connect with GoTo:

https://www.linkedin.com/company/GoTo

Learn about GoTo:

https://www.goto.com

Connect with Brian Deitch:

https://www.linkedin.com/in/cloud-god

Learn about Zscaler:

https://www.zscaler.com

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX.

Connect with GoTo:

https://www.linkedin.com/company/GoTo

Learn about GoTo:

https://www.goto.com

Learn about Sensys Gatso USA:

https://www.sensysgatso.com

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity for a human touch in digital interactions. They also delve into strategies for selecting the right AI technology partners and highlight the importance of transparency and workforce adaptability in AI deployments.

Connect with GoTo:

https://www.linkedin.com/company/GoTo

Learn about GoTo: 

https://www.goto.com 

Learn about Shep Hyken: 

https://hyken.com