Practice Ally Podcast

Back in my DSO days I realized that verbiage can make or break you. Fast forward to today when it's even more impertative, well because connection is becoming more and more important daily.

This week I took my dog Brady to the Vet for his annual and I also went for my bi-monthly visit to the chiropractor. These are two TOTALLY different practices, I know, but my point is they are in the medical field and both (especially my vet) are EXTREMELY busy. 

The night after my appointment with the Chiropractor I recieved a text from him. "Hey Ashley, it's Dr. Johnson, I just wanted to see how you were feeling after yesterday's appointment?" We went back and forth a few times, he was extremely personable in the text.

The morning after Brady's appointment I got a call from my vetrinarian. When I answered she said "Hey Ashley it's Dr. Grimm. I wanted to call and see how Brady was feeling after his vaccines yesterday." We talked for a min and then disconnected.

I was super impressed by both of these expierences. I went back to my office the next day and sat down to do my follow ups. My office has pretty good treatment acceptance but for the patients that didn't accept treatment I decided to send them all a text with my Doctors permission . I looked up their cheif complaint in the system and sent them the follow message. "Hey Joe, It's Dr. Smith from Alta Dental. I wanted to see how that bottom left tooth was doing." Long story short after a few messages back and forth 67% of the patients scheduled their treatment.

Ever have a ping in your stomach about doing the right thing when you are leading and managing people?  Friend you are not alone!  When I first started managing people I had no idea of the legalities behind it.  I am now well versed but not because I had some one like our guest Kelsey to guide me.  I had to learn by making massive mistakes, and I just want an easier path for you friend.

This interview with Kelsey will spread like on all the things that could go wrong and what is the legal and ethical way to treat employees.

You do not want to miss this episode.

Listening to this podcast episode does not create an attorney-client relationship between you and Shofner Consulting. If you are interested in learning more about Shofner Consulting - please email [email protected]

My friends!  I am hearing it EVERYWHERE right now!  Hiring is HARD, but it is even HARDER in a pandemic.  That's why I have racked my brain to give you 4 out of the box tips that I think will help you with this.

In this episode we will go through the 4 tips...
Tip 1: Ramp up your posting
Tip 2: Use out of the box job titles
Tip 3: Get them in quickly
Tip 4: Facebook groups are your friend 

If your unable to take notes, don't worry I made you a free guide to go along with this episode https://ashleysousa.ck.page/9c5e4c5b23.  

You guys know I love to give you different ideas and perspectives.  That's why it's common that I will bring people from outside our profession to see how they do something.  Today we are talking about hiring with Cam Palmer the owner of Beautiful Event Rentals.

In this episode Cam gives us the inside scoop as to exactly what she does when she is interviewing a candidate.  Her interview technique is new to me so I couldn't stop listening when she was explaining her process and I know you will feel the very same.

If you would like to learn more about Cam she is currently running a free webinar!
Link for the FREE Webinars: https://bit.ly/39mMQql

I know that with treatment acceptance in the dental office, even a little increase can make a huge difference.  That's why in this episode we go over some of the common patient barriers to treatment plan acceptance.

      Barrier #1 I need to talk to my husband/wife
      Barrier #2 I want to focus on this one area
      Barrier #3 I don't have the time

To go along with this episode I included my FREE treatment tracker guide you can download it HERE.

Holding people accountable is a never ending daunting task.  It can also be extremely challenging if you have never had leadership or guidance on how to do it right!  In this episode I will give you 4 tips to make it just a little bit easier!

• Tip 1:  Identify Which Pool of Accountability the Employee is in.
• Tip 2: Set Clear Expectations.
• Tip 3: Have Honest Conversations.
• Tip 4:  Execute your Disciplinary Process.

We will dive into all these tips so that you can hold your people accountable with more confidence, compassion and integrity.

This episode also comes with a freebie!  DOWNLOAD HERE

Covid-19 had us all shut down for months.  If your office was like mine, you may have had to furlough some employees, which feels freaking awful.  

I always try to find the silver lining in everything, and while this time has been hard and awful, I've learned a ton.  In this episode I talk through some of those things and tell you some of the things I've learned personally during this time and what I did to help gain perspective.

Hannah and I talk all things hygiene related.  We describe that you can change your hygiene revenue by simply doing the right thing for the patient, speaking the same language, developing a standard of care, and leaning on adjuncts.  Hannah is an extremely experienced dental professional and hygienist that has a strong passion for being the catalyst in changing the way the hygiene department operates.   This episode is a MUST LISTEN!

Want to learn more from Hannah?  She can be reached at [email protected]

If you don't know what your managers or executives should be doing or you are a manager and are confused as to what you should be doing this is the episode for you!  Adam and I have a good conversation about what right looks like when bringing some leadership into your growing practices.

We chat with Grant Kantsios about how to get a better ranking on search engines.  Grant goes into what SEO is and how we can get more visibility on google.  Listen for some great tips on how to rank and what to spend your money on.