Send us your enquiry or question directly!

In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. 

✅Pros and cons of in-house vs. outsourced reception models

✅Cost analysis and return on investment

✅Staff training, consistency, and accountability

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️

In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.

 ✅ What a good practice dashboard looks like
 ✅ The most important daily data points across finance, operations, and performance
 ✅ How to use trackers, reports, and KPIs to guide your decisions
 ✅ Signs of a dashboard that’s too cluttered (or too vague)
 ✅ How to build visibility without overwhelming your team

Your dashboard should give you clarity, direction, and control—not confusion.

🎧 Listen now and get your numbers working for you.

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

If you're not looking ahead, you're possibly falling behind. 📊🔮

In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic.

 ✅ Why knowing your numbers is critical for decision-making
 ✅ How documenting a financial forecast increases visibility and control
 ✅ Tools and templates available at www.practicepartners.com.au
 ✅ How our team can support your practice in building a custom forecast model
 ✅ Common financial blind spots—and how forecasting helps avoid them

Whether you're trying to prepare for growth, manage cash flow, or simply stay afloat — this episode gives you the clarity and strategy to plan with confidence.

Download the Financial Forecast template here: Webforms

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Stepping into leadership is hard — especially when you’re leading your mates.

In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including:
 ✅ Setting healthy boundaries without losing respect
 ✅ How to communicate with fairness and authority
 ✅ Dealing with pushback, tension, and “you’ve changed” energy
 ✅ Building a leadership identity that’s strong, respected, and authentic

You don’t have to be the bad guy — you just have to be the leader.

🎧 Listen now and lead with confidence.

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Accreditation: We all dread it — but are you actually ready for it? 

In this episode of the Practice Partners Podcast, we dive into:
 ✅ How to prepare your clinic for accreditation
 ✅ The habits that help you maintain standards year-round
 ✅ Common pitfalls and how to avoid last-minute panic
 ✅ A look at the proposed changes coming down the pipeline

If your plan is to “get everything done the month before”— this one’s for you.

Tune in now to take the stress out of accreditation!

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Chronic Care, Changed – What the new framework may mean for your practice

The way we manage chronic conditions is evolving—and your workflows need to keep up.

In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including:
 ✅ Key changes to chronic condition management plans
 ✅ The push for simplified processes and what that looks like in practice
 ✅ Concerns around collaboration and continuity of care
 ✅ The role of new IT systems and updated documentation tools
 ✅ Why concise, efficient workflows are now more important than ever with decreased funding

If your care planning still feels clunky or outdated, this episode will help you streamline, adapt, and deliver real value under the new model.

Stay tuned for future episodes with nurse guests to discuss care planning workflows ~ any questions, please let us know!

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼

In this fun but serious episode of the Practice Partners Podcast, we unpack:
 ✅ Why "balance" might be the wrong word entirely
 ✅ How to manage boundaries, burnout, and brain space
 ✅ Strategies to stay grounded, focused, and recharged
 ✅ The realities of leadership, after-hours emails, and never-ending group chats

It’s not about switching off — it’s about switching gears.

Listen now for real talk (and a few laughs) about keeping it together.

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋

In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:
 ✅ Why reception-to-doctor ratios don't work in isolation
 ✅ The importance of workflow, patient flow, and task complexity
 ✅ How automation and IT integration can reduce admin overload
 ✅ Tips for creating a lean, efficient front desk team that still delivers top-tier service
 ✅ When “overstaffed” is actually just under-structured

It’s not about more hands — it’s about smarter systems.

🎧 Listen now and rethink your reception roster! Get in touch with the team if you think we can assist with any workflows at reception. 

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉

In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including:
 ✅ How to know your numbers and what they actually mean
 ✅ Smart strategies to cut costs without impacting care
 ✅ Why every dollar spent should have purpose and return
 ✅ How to shift the mindset from “what’s nice” to “what’s necessary”
 ✅ Red flags in overspending and how to correct them early

Feel free to call on the team at Practice Partners if you need some guidance on a cost-effective approach to practice management. It is never too late!

Before your next splurge on that “essential” new gadget — tune in and get practical about your practice’s financial future.

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼

In this episode of the Practice Partners Podcast, we break down:
 ✅ What “assigning benefits” actually means and why it matters
 ✅ Legal obligations for practices and practitioners
 ✅ How to properly collect patient consent (DB4 forms and digital alternatives)
 ✅ Managing the process day-to-day across your reception and clinical teams
 ✅ Using tools like Tyro Easyclaim to streamline compliance and payments

We also unpack recent legislative changes aimed at reducing admin burden while keeping practices accountable.

📎 Helpful Links & Resources:
➡️ MBS Explanatory Note: Note GN.9.25 | Medicare Benefits Schedule
➡️ HotDoc Processes: Capturing patient consent for Bulk Billed Telehealth Items – HotDoc Support
➡️ Tyro EasyClaim: How does EFTPOS work with Medicare Easyclaim? | Tyro
➡️ Services Australia: Improving the assignment of benefit process | Australian Government Department of Health and Aged Care

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/