Practice Partners Podcast

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Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business. 

🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health. 

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We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

🦴Your team is the backbone of your practice. When performance slips, patient care does too... 

Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care.

🎧Tune in as we unpack the link between staff underperformance, practice management and patient outcomes 

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode, we explore practical strategies for increasing your clinic’s fees!

😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health. 

🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care. 

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. 

We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!

For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected]

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. 

We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!

For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected]

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.

💬 Because every complaint is a chance to improve.

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Is your appointment book constantly full, yet patients are still struggling to get in? 

In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. 

✅Pros and cons of in-house vs. outsourced reception models

✅Cost analysis and return on investment

✅Staff training, consistency, and accountability

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️

In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.

 ✅ What a good practice dashboard looks like
 ✅ The most important daily data points across finance, operations, and performance
 ✅ How to use trackers, reports, and KPIs to guide your decisions
 ✅ Signs of a dashboard that’s too cluttered (or too vague)
 ✅ How to build visibility without overwhelming your team

Your dashboard should give you clarity, direction, and control—not confusion.

🎧 Listen now and get your numbers working for you.

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/