Anne Davis is joined by David Wenban (AHIG) to share his tips on how to plan for an employee returning to work after an injury.

Resources:

https://www.ahig.com.au/

https://www.fairwork.gov.au/awards-and-agreements

Anne Davis is joined by Dr Monica Moore, a GP with a full-time psychotherapy practice to discuss how practice managers can support GPs to maintain their wellbeing, particularly during the recovery period following a disaster.

Resources

https://www.gpcounsellingtraining.com.au/

https://www.headsup.org.au/supporting-others/if-you-manage-others

Anne is joined by Margaret Banks, Director of the National Standards Program with the Australian Commission on safety and quality in health care. In this episode Margaret and Anne discuss the impact COVID has had on the accreditation of general practices.

Resources:

The National General Practice Accreditation Scheme https://www.safetyandquality.gov.au/our-work/primary-health-care/national-general-practice-accreditation-scheme

Advice line email for any enquiries or questions [email protected]

Ashlea Broomfield, General Practitioner joins Anne to talk about how Practice Managers can support GPs to maintain their wellbeing.

Resources:

Mayo Clinic | Executive Leadership and Physician Well-being: Nione Organisational Strategies to Promote Engagement and Reduce Burnout https://www.mayoclinicproceedings.org/article/S0025-6196(16)30625-5/abstract

JAMA Internal Medicine | The Business Case for Investing in Physician Well-being https://jamanetwork.com/journals/jamainternalmedicine/article-abstract/2653912

Anne is joined by Dianne Batterham, experienced practice manager. Di shares her experience in disaster preparation using the emergency response planning tool (ERPT) software.

Resources:

Emergency preparedness, response and recovery: https://www.racgp.org.au/running-a-practice/practice-management/managing-emergencies-and-pandemics/emergency-response-planning-tool

ERPT by Healthpoint ANZ – 1800 008 384, [email protected]

Penny Taylor joins Anne again, looking at OMO, RO & RA. Lots of useful phone numbers and links in the resources!

Resources:

HPOS – Managing delegations - https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/hpos/resources/managing-delegations)

Provider Digital Access (PRODA) Help Desk: 1800 700 199

Health Professional Online Services (HPOS) Help Desk: 1800 723 471

Healthcare Identifier Service (HI) Help Desk: 1300 361 457 for help registering an organisation in the My Health Record and the HI Service.

eBusiness Service Centre 1800 700 199 for help relating to progress of a NASH PKI Certificate request

My Health Record Practice Manager Handbook - https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_handbook_0.pdf?v=1569557904

My Health Record Practice Manager Registration Guide - https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_registration_guide_0.pdf?v=1569558058

Anne is joined by Penny Taylor, Digital Health team member at Capital Health Network to discuss the basics of PRODA and HPOS.

Resources

Identity Documents you need before you start: https://www.servicesaustralia.gov.au/organisations/business/services/provider-digital-access-proda/how-register-individual-account/identity-documents-you-need-before-you-start

Provider Digital Access (PRODA) Help Desk: 1800 700 199

Health Professional Online Services (HPOS) Help Desk: 1800 723 471

Healthcare Identifier Service (HI) Help Desk: 1300 361 457 for help registering an organisation in the My Health Record and the HI Service.

eBusiness Service Centre 1800 700 199 for help relating to progress of a NASH PKI Certificate request

My Health Record Practice Manager Handbook: https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_handbook_0.pdf?v=1569557904

My Health Record Practice Manager Registration Guide: https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_registration_guide_0.pdf?v=1569558058

Jodie Meaker, Practice Manager of Bega Valley Medical Practice joins Anne to reflect on her practice’s approach to disaster management.

Dr Rebecca Stewart, GP and Clinical Lead in Pathways, information and Data Systems with RACGP joins Anne to discuss the Practice Experience Program (PEP).

Resources

Practice Experience Program: https://www.racgp.org.au/education/imgs/fellowship-pathways/fellowship-programs-for-imgs/practice-experience-program

FAQs: https://www.racgp.org.au/education/imgs/fellowship-pathways/fellowship-programs-for-imgs/practice-experience-program/practice-experience-program-standard-stream/faqs

Brett McPherson joins Anne to discuss how to create a relevant chart of accounts to improve the effectiveness of reporting.