Anne Davis, RACGP NSW&ACT talks with Sarah Pryor, Practice Manager speaks of the challenges of having doctors learning to be GPs in the practice and how to ensure a quality management approach.

The JobKeeper Payment scheme is a temporary subsidy for businesses significantly affected by the impact of COVID-19. Anne Davis, RACGP NSW&ACT is joined by David Wenban, Managing Director of AHIG to explain the eligibility criteria for business and employees, the impacts and the management of this payment.

Resources:

https://www.ahig.com.au/

https://www.ato.gov.au/general/JobKeeper-Payment/

Australian Health Industry Group’s David Wenban joins RACGP’s Anne Davis on this episode. David walks us through the key points and challenges of redundancy and provides valuable recommendations for the Practice Manager.

Resources:

https://www.ahig.com.au/

www.fairwork.gov.au

One of the challenges of managing a general practice is managing staff to meet the needs of the business. David Wenban (AHIG) joins Anne this episode to provide expert advice and practical advice around changing employee’s hours to meet the needs of the practice.

Resources:

https://www.ahig.com.au/

https://www.fairwork.gov.au/awards-and-agreements

Practice Managers may feel responsible for everyone in the practice and forget to look after themselves. Marion McKay, Human Resource Consultant with extensive experience as a Practice Manager joins Anne Davis, RACGP NSW&ACT to talk about self-care for managers. Marion offers a range of tips and resources for the Practice Manager to assist in the journey of self-care, including 5 Ways to Wellbeing and the Anxiety Workbook.

Resources:

5 Ways to Wellbeing website

https://5waystowellbeing.org.au/

The Black Dog Institute

https://www.blackdoginstitute.org.au/education-services/workplaces/

https://www.blackdoginstitute.org.au/education-services/health-professionals/clinical-resources/

https://www.blackdoginstitute.org.au/education-services/workplaces/mental-health-toolkit/

RUOK ‘A conversation could change a life’

https://www.ruok.org.au/

https://www.ruok.org.au/how-to-ask

https://www.ruok.org.au/every-day-resources

Corona Virus Mental Wellbeing Support Service

https://coronavirus.beyondblue.org.au/

Corona Virus Anxiety Workbook – A VALUABLE RESOURCE

https://www.depauw.edu/files/resources/coronavirus-anxiety-workbook.pdf

Mel Robbins – The 5 Second Rule – ‘The 5 Second Rule is simple. If you have an instinct to act on a goal, you must physically move within 5 seconds or your brain will kill it.’

https://melrobbins.com/five-elements-5-second-rule/

Beyond Blue

www.beyondblue.org.au

The Conflict Resolution Network

www.crnhq.org

Promodoro Technique

https://francescocirillo.com/pages/pomodoro-technique

GP Synergy’s Lucinda Coble joins RACGP’s Anne Davis on this podcast. Lucinda is a Practice Liaison and Support Officer with extensive experience in practice management and payroll and joins this episode to discuss paying GP registrars.

Resources:

AMS-Aboriginal Medical Service

NTCR https://gpra.org.au/ntcer/

GPRA https://gpra.org.au/

GPSA https://gpsupervisorsaustralia.org.au/

Questions about this content please contact your relevant RTO, for NSW&ACT this is GP Synergy

Discussions with Bev Lazzarou, Senior Project Officer for Women’s Domestic Violence Court Advocacy Program of Legal Aid NSW and Kim Du Ross, A/ Assistant Manager at NSW Domestic Violence Line. Bev and Kim join Anne Davis on this episode to provide practical advice and resources to effectively support staff and patients exposed to domestic violence.

Resources:

https://coronavirus.dcj.nsw.gov.au/services/domestic-and-family-violence

https://itstimetotalk.net.au/wp-content/uploads/2014/02/GP-Toolkit-2014.pdf

https://www.facs.nsw.gov.au/domestic-violence/helpline

State based services:

1800RESPECT (National): 1800 737 732

DVLine: 1800 656 463

WDVCAS (Women’s Domestic Violence Advocacy Services): 1800 938 227

Men’s Referral Service (run by No To Violence): 1300 766 491

MensLine Australia: (03) 8371 2851

Anne Davis, RACGP NSW&ACT is joined by Angela Mason, a risk manager with Avant. Angela joins this episode to provide practical advice to Practice Managers to effectively support their GPs with telehealth consultations.

Resources:

https://www.avant.org.au/Resources/Public/Coronavirus/

https://www.racgp.org.au/FSDEDEV/media/documents/Clinical%20Resources/Guidelines/Guide-to-providing-telephone-and-video-consultations.pdf

https://www.racgp.org.au/FSDEDEV/media/documents/Clinical%20Resources/Guidelines/Telephone-and-video-consultations-in-general-practice-Flowcharts.pdf

https://www.racgp.org.au/FSDEDEV/media/documents/Running%20a%20practice/Security/Using-email-in-general-practice-fact-sheet.pdf

Anne Davis, RACGP NSW&ACT is joined by Liane Steele, Manager for Clinical Standards and Recovery at the State Insurance Regulatory Authority in NSW. Liane joins this episode to provide the latest workers compensation updates in response to COVID-19.

This episode was recorded on Wednesday 22 April 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.

Recently the NSW Government passed new regulations allowing for the supply of medicines based on the image of a prescription. In this podcast session Anne Davis, NSW&ACT Faculty Manager is joined by Monique Reyes, Principal Project Officer for the Review of Poisons and Therapeutic Goods Legislation, Legal regulatory Services at NSW Ministry of Health to detail these temporary measures that have been put in place to support patients, prescribers and pharmacists during COVID-19.

Resources:

List of medicines in Appendix D in NSW: https://www.health.nsw.gov.au/pharmaceutical/Pages/sch4d.aspx

Factsheet for prescribers: https://www.health.nsw.gov.au/pharmaceutical/Factsheets/prescribers-prescription-factsheet.pdf

This episode was recorded on Wednesday 22 April 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.