Practices Made Perfect

Are your customer service skills feeling a little rusty? Then it's time to renew and recharge your in-person service standards! Join our account managers for a discussion on how you can polish those skills up to provide the highest level of care for your clients and patients.

Want to be a more effective front desk team? There are three numbers you can focus on that directly impact the overall success of your practice. Join our Account Managers for this session that will simplify your focus and inspire your team to make your practice more effective.

Join Dr. Warren as he shares how you, as a Practice Owner and Management Team, rethink how your day is structured, in order to engage in the "Deep Work" that is required to propel your practice ahead.

"Shallow Work" is a trap that both you and your team can so easily fall into...feeling busy yet actually accomplishing little.

Dr. Warren shares how he too fell into this trap, and the dramatic steps he had to take to get back to the Deep Work that really makes the difference.

Don't miss this emotional session!

Flow is the mental state in which a person is engaged in an activity where they are fully immersed with a feeling of focus, involvement, and energy. Join Christy and Ish to discuss the science behind flow, and figure out how to make it happen for you!

Do you know what your unique gift is? This is something you really need to be crystal clear on in order to be a great leader. This special session is a rare opportunity to delve into your innate talent, and learn how to use it to make your business truly flourish.

You’ll take part in a special, enlightening exercise, one that will help you achieve absolute clarity on this key point. You will also learn how to share this exercise with your own team. This will help them immediately form deeper bonds, bring their best skills to the forefront, and really shine bright, which will in turn enable you to more successfully lead your tribe forward.

Have you been noticing a lot more upset and rude customers at your practice? Tensions running high in the office? Client and customer interactions are hitting record levels of difficulty. In July’s BIC, we’ll discuss some simple tips to help you keep your cool and diffuse difficult situations—whether they’re with a client or a coworker.

We’ve seen the UPbook concept prove itself, time and time again: Data plus rewards equals improved focus and performance. But what if you could take this concept and apply it to your team? What would be on your practice’s scoreboard, and what would it look like for each individual position?

We all know that practices are built on the strength of their teams. But here’s the problem: hiring has become extremely difficult. We’ve been inspired by Dr. Pam’s latest session in which she shared her simple formula: she pays her people more than anywhere else, so she expects and gets the very best.

In this month’s Elite Strategy Session, Dr. Warren will give you the blueprint. You’ll map out exactly how you can afford to pay key positions way more than your competitors through the power of backwards engineering. Get this right, and you’ll suddenly be attracting the best talent in your area!

Those first few moments on the phone set the tone for your entire relationship with a new client or patient and have tons of downstream benefits! Discover how your front desk can transform their skills from transactional to building genuine connections to your practice.

What if you can have an offsite team member that would be responsible for all the "selling" and follow up that is so critical to your practice but which no-one likes to do? We know that this is one of the most critical drivers of revenue and success, yet so often it is engulfed by the busy in practice day to day.

Join Dr. Warren as he outlines a new framework for supercharging the revenue in your practice based on focusing on the "before" and "after" the appointment experience to tee up your in practice team to increase compliance and revenue.