Press 1 For Nick

Press 1 For Nick

By Press 1 For NickBusiness
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Press 1 For Nick episodes

  • [REPLAY] Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    32 min
  • [Replay] Chip Bell - Keynote Speaker and Author, Inside Your Customer's Imagination [Customer Service]
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    36 min
  • [Replay] Chimene Ross - President and CCO at The Killer Brownie® Company [Customer Experience]
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    37 min
  • [Replay] Mike Jones - Senior Director - Customer Care at The Home Depot
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    30 min
  • [Replay] Dan Brousseau - Head of Financial Services Industry Strategy and Experience at Medallia
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
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    26 min
  • Evan Kristel - Tech Influencer [Remote Workforce]
    Evan Kristel - Tech Influencer [Remote Workforce]
    What did the leaders of companies think of Working from Home prior to the pandemic?
    On March 13 the world stopped, and the United States was under a National Emergency, which forced everyone home. What did the leaders think would happen and what actually happened?
    From the employees' perspective, has the data shown that they enjoy working from home and not driving into work? More efficient,
    Were there any challenges with employees working from home?
    What does the return to work look like? Will it go back to normal or be more of a hybrid approach? How will it change?
    Prior to the pandemic, there were a lot of in-person meetings, so will your clients expect you to see them in person, or will that also be more of a hybrid approach?
    What will change for you? Will you travel more or do you enjoy WFH?
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    20 min
  • [Replay] Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    31 min
  • Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience]
    [REPLAY] Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience]
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    41 min
  • Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience]
    [REPLAY] Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience]
    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    33 min
  • The relationship between love and loyalty - Fred Reichheld [NPS]
    Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0.
    He is currently a fellow and senior advisory partner at Bain, where he has worked since 1977. According to the New York Times, Fred “put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.
    How are people/companies implementing NPS the wrong way? What is the right way?
    How has NPS evolved?
    What is the relationship between love and loyalty?
    What happens when customers feel love from a company?
    What is the power of a recommendation?
    Why should companies focus on frontline team leaders?
    What does it take to be remarkable? Which companies do this well?
    How does persistence provide a foundation for building loyalty?
    Why is it that only 10% of executives believe the primary purpose of the business is to enrich customers' lives?
    ***
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    ***
    Nick's NEW book:
    Reasons NOT to Focus on CX is now available at Barnes & Noble.
    ***
    LISTENER SUPPORT
    Support this show through Buy Me A Coffee
    ***
    BOOK RECOMMENDATIONS:
    Learn about all the guests’ book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    31 min

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