Press 1 For Nick

A Recipe for Success with Founder of Condado Tacos, Joe Kahn [Restaurant Experience]

In this episode Nick Glimsdahl sits down with Joe Kahn, founder and chief innovation officer of Condado Tacos, a rapidly growing restaurant chain. 

Joe shares his background in the hospitality industry and how he built his business with a unique approach that emphasizes treating people well, including his employees and customers. 

The podcast also highlights the importance of supporting artists and original art at Condado Tacos restaurants. Joe even shares his own passion for painting as a hobby. The discussion concludes with Joe's insights on creating a stimulating environment for customers and the challenges he faced in maintaining consistency as his business grew.

Don't miss this inspiring conversation with Joe Kahn, who has successfully created a culture of excellence and growth in the restaurant industry. Learn from his experiences and take away valuable lessons for your own business.

To stay up to date with my latest videos, make sure to subscribe to this YouTube channel by clicking this link: https://www.youtube.com/c/Press1ForNick?sub_confirmation=1

Timestamps 0:00:00

Interview with Joe Khan, Founder and Chief Innovation Officer of Candado Tacos 0:02:30

Heading: Creative Artwork in the Restaurant Business 0:05:19

Conversation with Candado Tacos Founder, Joe Kahn on Creating Unique Art Pieces 0:06:54

Creating a Culture of Quality and Inclusivity in the Restaurant Business 0:09:26

Heading: The Inspiration Behind Candado Tacos: A Conversation with the Founder, Joe Kahn 0:12:07

Conversation on Maintaining a Strong and Supportive Culture at Candado Restaurants 0:14:05

Conversation with Joe Kahn: Building a 200 Million Dollar Company Overnight 0:17:22

"The Power of Culture: How Condado Tacos is Changing the Restaurant Industry" 0:18:26

Heading: Reflection on the Importance of Surrounding Oneself with Talented People 0:21:12

Conversation with Condado Tacos CEO, Discussing Challenges of Building a Restaurant Business 0:23:29

"The Challenges of Building a Successful Business: A Conversation with Condado Tacos Founder, [Name]" 0:27:46

"Advice for Restaurant Entrepreneurs: Learning from Setbacks and Staying Innovative" 0:33:28

Heading: Innovative Customer Service in the Restaurant Industry During the Pandemic 0:35:30

Heading: Teaching Moments in the Restaurant Business

ABOUT NICK GLIMSDAHL
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Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
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BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Gene Smith serves as Senior Vice President and Athletic Director for The Ohio State University.

Smith is a former student-athlete and coach who has earned a reputation for advocating for student-athletes and increasing the support they receive. Smith was intimately involved in the crafting of new Name, Image, and Likeness (NIL) NCAA legislation and was a fierce advocate for student-athletes to have the opportunity to train and compete during the pandemic.

What is NIL? 2:05.169 - 3:33.105

What is the Average Student-Athlete Debt at OSU? 4:17.541- 5:53.288

It seems like a lot of Colleges/Universities are stretching the boundaries when it comes to NIL, so How is the NCAA making sure everyone playing "in bounds" per se?

I heard Ryan Day, who is the Head Football Coach at Ohio State, Ryan Day, say that it will take about 13 million dollars to keep the roster intact. Which is a lot of money, which means a lot of responsibility, so how are you prepping the student-athletes at OSU for NIL when it comes to financial literacy, taxes, business plan, etc.?
The recruiting process is crazy now, where these athletes are deciding on a school that is the highest bidder, so what is OSU doing to make sure you're not falling into that trap and staying true to your standard of excellence?
It isn't only about bringing in the best talent, but retaining them year over year, especially with the new rules with the transfer portal. What can OSU do to minimize this risk of players transferring?
Does this align with the Circle of Care?
One of those pillars is mental health. You have 4 full-time sports psychologists now. How has the impact been on your athletes? 
What book or person has influenced you the most in the past year?
If you could leave a note to all collegiate athletes interested in OSU, what would you say?

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
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LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Regaining Your Spark: Strategies for Learning, Listening, and Laughing I Simon Bailey [Customer Experience]

In this podcast episode, Simon Bailey, a highly experienced hospitality industry leader and Hall of Fame Keynote Speaker, shares practical strategies for enhancing customer experiences, improving employee compensation, and inspiring individuals and organizations to lead with purpose. He emphasizes the importance of understanding appreciation language, making emotional deposits, and committing to platinum service to make a positive difference in people's lives.

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
Find me on Twitter
Find me on LinkedIn

LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Unlocking Sales Success: Navigating Your Role as either the Hero or the Guide - Anthony Iannarino, International Speaker, and Sales Leader [Sales Experience]

In this podcast, sales expert Anthony Iannarino explores the crucial role of the sales guide in the buyer's journey, the importance of creating certainty for clients, and how focusing on outcomes rather than solutions can lead to greater success. He also discusses the common pitfalls of desperation and the value of becoming a trusted advisor to decision makers.

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
Find me on Twitter
Find me on LinkedIn

LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Revolutionizing Outdoor Cooking: Insights from Jeff Thiessen, Co-Founder of Danson's, Inc. [BBQ Experience]

Jeff Thiessen explores everything from grilling techniques to the connection between sports and barbecue. Learn about the advantages and disadvantages of pellet grills versus griddles, how to make the perfect steak on a pellet grill, and the differences between pellet and charcoal grills. Discover how Dansons’s is revolutionizing grilling technology, the importance of authenticity in team building, and the significance of investing in people to make a positive difference in the world. Don't miss out on these informative and entertaining videos!

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:

Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Empathy at the Forefront: Insights from Charlie Godfrey, Senior Director at Genesys [Empathy]

Join us in this enlightening conversation with Charlie Godfrey, Senior Director at Genesys, as we explore the power of empathy in customer service and experience. In this episode, Charlie shares his insights on how to make empathy a real part of your company culture, and how it can impact both your customers and employees.

We delve into topics such as whether empathy can be taught, the difference between empathy and sympathy, and how empathy aligns with customer experience. Charlie also discusses the role of technology in enabling empathy at scale and shares his thoughts on the person or book that has influenced him the most in the past year.

Tune in as we gain valuable insights from Charlie's wealth of experience and learn how to deliver empathy effectively in customer service. Whether you're a seasoned professional or just starting out, Charlie's tips and advice will leave you feeling empowered to make a real difference in the lives of your customers and colleagues.

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
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Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:

Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

In this interview, host Nick Glimsdahl interviews Paul Rudder, a senior executive in the cruise, travel, and hospitality industry for over 40 years. Paul has worked on some of the largest and most luxurious cruise ships in the world, and has traveled all over the world while working with great teams and individuals from over 75 different countries. In his latest book, "You Can't Make This Ship Up", he shares his perfect customer service model. In this conversation, Nick and Paul discuss the importance of employee engagement in delivering excellent customer service on board cruise ships, as well as the investment in training and the hiring of experienced crew members. Learn more about Paul's unique career path and his insights into the cruise industry in this fascinating interview.

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
Find me on Twitter
Find me on LinkedIn

LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
Find me on Twitter
Find me on LinkedIn

LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Why a Culture of Innovation is Essential for Long-Term Business Success - Brandon Rhoten [Culture]

The podcast episode highlights the importance of humility and listening when implementing change in a business organization. It emphasizes the need to approach change with a willingness to listen and ask questions, set clear expectations, milestones, and timelines, and bring in experienced change managers to guide the process. The article also stresses the emotional impact of change on employees and encourages transparent communication and support. 

Additionally, it emphasizes the importance of recognizing the need to adapt to new circumstances and let go of ineffective tactics to achieve lasting success. Overall, the article promotes a culture of positive development through understanding problems and finding solutions.

ABOUT NICK GLIMSDAHL
Subscribe to my bi-monthly newsletter
Find Press 1 For Nick on YouTube
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/