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In this episode, I’m joined by two of my incredible colleagues, Rita Crow and Sarah Hall, as we unravel the story behind the Next Generation MyCare Program.
Welcome to "Pretend I Know Nothing." I'm Katie White, your host and the administrator of the Central Ohio Area Agency on Aging (COAAA).
Together, we’ll share how we navigated the transition from the original MyCare Ohio demonstration project to this brand new, statewide initiative. Drawing from our years of experience in case management, program leadership, and serving some of Ohio’s most vulnerable populations, we’ll give you an honest, behind-the-scenes look at all the planning, problem-solving, and teamwork that went into launching Next Generation MyCare Program.
You’ll hear how Area Agencies on Aging—like ours—play a crucial role in this work, how collaborating with managed care organizations has changed the landscape, and what it really takes to roll out a massive change like this without leaving people behind.
You don’t need to know anything about healthcare or managed care to follow along; we break it all down, and we’re excited to share what we’ve learned along the way.
Top 3 Takeaways:
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
https://creativecommons.org/licenses/by-nd/4.0/
Copyright 2026 Central Ohio Area Agency On Aging
If you’ve ever wondered how older adults can age in place safely and with dignity, or what keeps things running in affordable housing buildings, this episode shines a light on the heartbeat of those communities—and on the people working quietly behind the scenes to make it happen.
I’m sitting down with Michelle Missler, President and CEO of the American Association of Service Coordinators, and Ellen Carey, supervisor at COAAA, for an honest conversation about service coordination—what it is, why it matters, and why most people haven’t heard of it.
You’ll hear more about my guests’ experiences working in affordable housing and aging services. We break down what a typical day looks like for a service coordinator: it’s a whole mix of connecting residents to benefits, offering wellness programs, managing emergencies, and building deep relationships within their communities.
Michelle Missler shares how advocacy at the national level is helping improve pay, recognition, and support for service coordinators everywhere. Ellen Carey gives us a glimpse into the daily realities on the ground, from juggling multiple needs to partnering with local organizations.
Here are 3 key takeaways for anyone passionate about aging services, housing, or community support:
Moments
00:00 Service Coordinator Advocacy and Support
05:24 Proactive Senior Case Manager
06:43 Community Support and Coordination
10:04 Community Programs and Partnerships
15:16 "Salary Survey and Advocacy Plan"
18:22 Service Coordinator Funding Methods
20:23 Funding Models for Service Coordinators
23:04 Advocating for Timely HUD Funding
26:39 "Funding Service Coordination Innovations"
31:41 Ask Membership Benefits Summary
35:27 "Service Coordination Data Evolution"
36:58 Building Partnerships for Community Needs
41:39 Ellen's Remarkable Crisis Coordination
45:54 Essence of Relationship Building
49:32 "Aging Autonomously in Community"
51:17 Service Coordination Appreciation Remarks
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2026 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
Curious about innovative approaches to address housing insecurity for older adults? You won't want to miss this discussion!
I sit down with Dr. Katie Calhoun (Assistant Professor, OSU College of Social Work) and Marisa Sheldon (Director, Age Friendly Columbus & Franklin County and the Age Friendly Innovation Center) to talk about the regional Shallow Subsidy Pilot Program and what we've learned about housing instability among older adults in Central Ohio.
We kick things off by exploring Dr. Calhoun's background in Denver, where she researched housing stability and worked on the Denver Basic Income Project, which tested guaranteed income as a tool for reducing homelessness. Bringing these experiences to Columbus, she joined forces with our Age-Friendly Innovation Center team and leveraged new data from the Central Ohio Regional Assessment on Aging, revealing a concerning rise in housing cost burdens among adults 50 and older in our region.
We discuss the creation of the Shallow Subsidy Pilot: a program offering a modest but sustained rent subsidy to low-income older renters, aiming to help them remain housed while they await long-term support, such as housing vouchers.
I walk you through the careful process of designing and launching this pilot—including the crucial role of our COAAA housing staff, collaboration across community organizations, and a randomized controlled evaluation to truly measure the impact.
Together, we unpack findings from both quantitative data and powerful participant interviews. The trends show improvements in housing affordability, financial well-being, and mental health, with a notable reduction in emergency department visits among subsidy recipients. At the same time, we underline the unique challenges older adults face, especially those paying far more than half their income on housing, and highlight the importance of choice, dignity, and "aging in the right place." We also reflect on learnings from the staff-focused implementation analysis and discuss how community-driven projects can shape next steps.
Moments
00:00 "Income Support to Combat Homelessness"
05:36 "PhD Research on Elder Homelessness"
07:39 Housing & Homelessness Conversations
11:49 Randomized Trial Evaluating Subsidy Impact
15:41 Randomized Trial Participant Process
17:46 Measuring Housing Intervention Outcomes
21:18 "Shallow Subsidies Empower Housing Choice"
23:03 Housing Costs and Financial Well-Being
28:27 "Shuttle Subsidy Cuts ED Visits"
31:05 Refining Housing Cost Burden Insights
34:16 Implementation Assessment Using CFIR Framework
38:21 "Tension for Change Drives Action"
39:45 "Overhauling Housing Support Systems"
42:47 "Money as Community Support"
Here are 5 keys you’ll pick up from this episode:
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
https://creativecommons.org/licenses/by-nd/4.0/
Copyright 2026 Central Ohio Area Agency On Aging
Whether you’re a case manager, community member, or just eager to understand the forces shaping Central Ohio, this conversation is full of insights, untold stories, and a reminder of the relentless human spirit.
Welcome to Pretend I Know Nothing, where curiosity leads the way. In this episode, I sit down with Tariq Mohammed, Senior Director for Refugee Programming at Jewish Family Services (JFS), to demystify the realities of refugee resettlement and the journey of new Americans in Central Ohio.
Tariq and I talk about the origins and evolution of Jewish Family Services, highlighting its mission to serve not only the Jewish community, but anyone in need—from seniors and job seekers to newcomers navigating life in a foreign country.
Together, we unpack the difference between refugees and other immigrants, outline the complex global and federal systems that shape refugee resettlement, and reveal how the U.S. has long been a leader in providing new beginnings to those fleeing persecution.
You’ll get an inside look at the practical work JFS does, from employment support and digital literacy to school integration, health care access, and the profound importance of a welcoming environment.
Tariq also brings a personal perspective and shares how stories, photography, and lived experience help preserve the narratives of resilience and hope that new Americans bring to our communities.
Key Takeaways:
Moments
00:00 Jewish Family Services: Inclusive Mission
04:44 Supporting Community & Holocaust Survivors
08:47 "Refugee Definition Explained"
11:56 Seeking Asylum: Refugee Application Process
15:26 Refugee Resettlement Options Explained
18:05 Refugee Life: 20 Minutes, 20 Years
20:23 Churches' Role in Refugee Resettlement
25:31 Refugee School Integration Program
26:22 Supporting Refugee Families in Schools
31:23 Convincing Landlords Without Social Security
35:07 Expert Guidance Over Family Advice
37:10 U.S. Immigration Process Overview
40:41 Refugee Integration and Support Process
45:35 "America: Top Destination for Refugees"
47:06 Senior Companions: Generational Giving
52:33 Archival Photography for Future Generations
54:02 African Diaspora and Cuba Projects
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2026 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
This episode gives a behind-the-scenes look at how evidence-based, community-engaged research is shaping the future of aging in Central Ohio.
I’m your host, Katie White, and today we’re taking the show on the road for a very special conversation at the Age-Friendly Innovation Center at The Ohio State University. Joining me is Dr. Holly Dabelko-Schoeny, professor and director of research at the Age-Friendly Innovation Center, to explore how Columbus and Central Ohio are paving the way for inclusive, age-friendly communities.
In this episode, we talk about the transformative work behind the Weather and Aging Resiliency Model—or WARM—a research partnership between the Central Ohio Area Agency on Aging and Ohio State’s Age Friendly Innovation Center. We discuss how the movement for age-friendly communities began in Columbus, what it means to truly listen to and collaborate with older adults and people with disabilities, and why issues like climate change and emergency preparedness are now vital to ensuring communities are safe, resilient, and liveable for everyone.
You’ll hear why community-based, participatory research is at the heart of this effort, discover the unexpected impacts of extreme weather on affordable housing, and learn about the practical resources—and human connections—that are saving lives. Plus, we share powerful stories from the frontlines, lessons learned, and the impact of bridging research, policy, and day-to-day services.
Here are my top three takeaways from this thoughtful episode:
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
https://creativecommons.org/licenses/by-nd/4.0/
Copyright 2026 Central Ohio Area Agency On Aging
I had the privilege of sitting down with two incredible guests, Antoine Hayes and Stephanie Andrews, to shine a light on Black Men's Wellness Day and Uplift Her—a community event that’s not only close to our hearts, but also making a real impact in Central Ohio and beyond.
What is Black Men’s Wellness Day?
If you’re unfamiliar, Black Men’s Wellness Day was founded by John Gregory in 2004 as a 5K walk/run on the east side of Columbus. What started locally has now blossomed into a nationwide movement in 12 cities. The core mission? To confront health disparities among Black men and promote wellness in the Black community in tangible, supportive ways.
The event is so much more than a walk. Free health screenings are available, covering everything from cholesterol and blood pressure to kidney health, HIV, and prostate-specific antigen (PSA) testing. Last year’s goal was 2,500 screenings, which they achieved, so this year the bar is set even higher at 5,000. It’s wonderful to see ambitious goals driven by a successful track record.
More Than Just a Walk: Uplift Her
Stephanie introduced us to another related event, Uplift Her. Recognizing that Black women, too, face significant health disparities, Uplift Her extends the spirit of Black Men's Wellness Day to women in the community. It’s held indoors with health checks, counseling, and plenty of entertainment and guest speakers. This year, thanks to efforts from Melissa Gulteri and the COAA team, attendees who needed blood pressure monitoring could receive cuffs and logs for at-home tracking, along with connections to further services.
COAA’s Role: Committee and Community
COAA’s involvement includes supporting both Black Men’s Wellness Day and Uplift Her, especially by sponsoring the Senior Pavilion—a dedicated space for older adults (or, as they’re now called, “Distinguished Gentlemen” or “Golden Citizens,” a more celebratory take than “seniors”). At the Pavilion, our committee helps set up, host, and entertain. There are also activities for those who can’t participate in the walk itself, ensuring everyone feels included.
The committee at COAA meets monthly, coordinating closely with Pam Shields (who spearheads the seniors’ efforts) to provide everything needed: volunteers, set-up help, swag bags filled with useful information, and a visible presence on walk day.
Making Wellness Accessible and Fun
A central theme throughout our discussion is that this event is accessible, family-friendly, and joyful. There are activities for all ages—kids’ stations, games for “Golden Citizens,” music, food, and giveaways. Importantly, the drive is to foster trust around health in a space that feels welcoming and supportive for everyone. Immediate access to on-site doctors and even medications is an extraordinary feature, as is the realism and urgency around connecting participants to care if needed.
Inclusivity and Community Growth
While the event emphasizes Black men’s wellness, it’s clear everyone is welcome—men, women, children, and entire families. Last year’s attendance was enormous, with estimates soaring above 10,000 (some numbers in our conversation reached closer to 100,000, reflecting both community enthusiasm and the event’s growth). In fact, this year marks the last time the event will be held at Livingston Park due to outgrowing the space, which is a testament to its reach and impact.
How to Get Involved
The best part is involvement is free. You can sign up for a “Passion Team” on the official website, or, if you want to join the COAA team specifically, reach out to us directly so we can add you. Whether you’re walking, volunteering, or just coming to check out what’s happening, your presence makes a difference.
Why It Matters
Both Antoine and Stephanie shared personal stories highlighting why this work matters. For Antoine, it’s about caring for community health and creating opportunities for Black men to prioritize wellness without barriers. For Stephanie, it’s a chance to connect seniors and families to critical services so that everyone—regardless of age—can thrive.
Final Thoughts
Black Men’s Wellness Day is more than an event—it’s a celebration, a lifeline, and a statement of community resilience. Join us next time, and together let’s build a healthier, more connected community.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2026 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
Welcome to Season 4 of “Pretend I Know Nothing”! I’m Katie White, your host and the administrator at COAAA, and in this kickoff episode, we're talking about a topic that’s shaping how we deliver and measure quality care: NCQA—the National Committee for Quality Assurance.
I’m joined by two of my colleagues, Kayla Humphrey and Carrie Oswald, and together, we break down what NCQA is, why it matters to our agency, and how this national accreditation process is making us better at what we do.
We talk about everything from why third-party evaluation is so important, to the nitty-gritty of documenting and analyzing our processes, and how we’re striving for even higher standards in long-term services and supports.
If you’ve ever wondered how we prove our commitment to person-centered care, or what it actually takes to meet and maintain these gold-standard benchmarks, you’ll get a behind-the-scenes look right here.
This episode is about more than just policies and paperwork—it’s about teamwork, passion, and our drive to make a real difference for both our staff and the people we serve.
Three key takeaways from this conversation:
NCQA = Next-Level Quality
Accreditation isn’t just a stamp of approval. It’s a rigorous process of defining, documenting, and continually improving our person-centered care. It pushes us to go beyond “good work” and show our measurable results.
Custom Metrics That Matter
We don’t just follow set national benchmarks. NCQA lets us choose and evolve the metrics that are most important to our clients (like timeliness and participation rates). This ensures that our work stays both relevant and impactful.
Empowering Staff & Impacting the Network
Going through the accreditation process builds up not just our programs, but our people. The result? COAAA staff leave even more skilled and confident, strengthening the quality of care across our region. Even as they progress in their careers.
Moments
00:00 Teamwork in Quality Care Compliance
04:10 Streamlining Accreditation and Storytelling
09:22 Refining and Documenting Work Practices
12:39 "NCQA Emphasizes Person-Centered Care"
14:58 Streamlining Process Development and Implementation
16:52 Accreditation Standards Review Completion
20:38 NCQA Accreditation Importance
24:22 Accreditation Preparation and Reporting Plan
27:42 Accreditation Duration Options
32:14 "Internal Staff Well-being Program"
34:12 Networking and Collaboration Opportunities
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2026 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
Thanks to Looking Forward Our Way's Carol Ventresca and Brett Johnson for conducting this interview.
The episode brings together Anna Tobin and Melissa Owens, two prominent figures in the aging services sector, to share their insights and experiences. Grant Ames, Government and Community Relations Manager at the Central Ohio Area Agency on Aging (COAAA), also provides valuable context about the agency's goals and operations.
Anna Tobin: Role as Council MemberAnna Tobin, President of the COAAA Advisory Council and Executive Director of Meals on Wheels Older Adult Alternatives of Fairfield County, shares her extensive experience in social services, emphasizing the importance of advisory councils. Anna describes these councils as invaluable platforms for networking and bringing community needs to the forefront. By participating in advisory council planning sessions, members can support both state and local aging plans. Anna's discussion includes the sharing of legislative information, talking points for advocacy, and insights into funding opportunities, such as the ARPA funds and healthy aging grants. The networking aspect allows for an exchange of vital information with colleagues, enhancing service delivery across regions.
Melissa Owens: Benefits to CountiesMelissa Owens, Executive Director for Licking County Aging Partners, elaborates on the benefits county-level stakeholders gain from council meetings. She stresses the importance of educating county legislators and officials about the federal-state-local system, aiding them in understanding and navigating resources at various governmental levels. These meetings also facilitate connections and knowledge gathering from experienced individuals, thereby equipping counties with the tools needed to effectively serve older adult populations.
Problem-Solving within the CouncilMelissa Owens explains the council's role as a resource network for problem-solving, noting that other members may have encountered and resolved similar issues.
Planning and CollaborationAnna Tobin provides insight into the critical planning process supported by advisory councils, referencing the Ohio Department of Aging's strategic plans. She underscores the importance of aligning local goals with state objectives to ensure quality services for seniors.
Shared Innovations and LearningThroughout the discussion, the speakers share examples of successful initiatives and collaboration efforts. Anna Tobin mentions a guardianship service board modeled after Franklin County's initiative, highlighting the process of securing startup funding and adapting successful models locally. Melissa Owens talks about adaptable programs like friendly visitor and senior companion programs, adjusted based on county demographics and needs.
Building Connections for New LeadersGrant Ames stresses the importance of strong regional networks in supporting senior services, pointing out the benefits for new leaders to learn from their experienced counterparts. The advisory councils not only aid in navigating complex systems but also foster professional growth and knowledge sharing.
Key Moments
00:00 Advisory council collaborates on older adult services.
03:42 Grateful senior services leader with extensive experience.
07:45 Networking, community advocacy, planning, implementing support initiatives locally.
10:00 Learning and sharing process knowledge with counties.
12:53 Advisory council efficiently solves nonprofit organization problems.
17:36 Similar issues in urban, suburban, rural areas.
22:28 Supporting aging plans through local strategic implementation.
25:53 Connecting new leaders with experienced mentors strengthens region.
27:21 Contact local aging office; volunteer support needed.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2026 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
In this episode, we explore the varied and innovative strategies COAAA employs for media outreach, including our use of traditional news releases, targeted email marketing, and the growing significance of social media platforms. We hear about the evolving landscape of earned media, the importance of concise communication, and the agency's impressive growth in social media followers.
Meanwhile, we hear about the behind-the-scenes action of coordinating television segments and creating impactful content for various media channels. We also discuss long-form storytelling opportunities, the sophisticated tools the team uses like Sprout Social, and engaging with their audience through platforms like LinkedIn, Instagram, and YouTube.
Top Takeaways
Proactive Media Engagement:
Direct Email Marketing:
Earned Media Strategies:
Adapting to Media Trends:
Content Diversification:
Strategic Social Media Use:
Internal Collaboration:
Long-form Storytelling:
LinkedIn & Professional Networking:
Newsletters as Core Communication:
Key Moments
08:31 Medicare education, outreach, and home energy assistance.
11:48 Collaborates on HR recruiting content and materials.
14:50 Share event photos with details for social media.
20:10 Sprout aids social media growth significantly.
21:16 Social media's effectiveness in our media strategy.
26:02 LinkedIn highlights work culture and shares insights.
27:32 Create engaging, timely, impactful, immersive content.
30:30 Quarterly in-depth newsletter highlights diverse programs.
34:45 Media inquiries for COAAA have decreased recently.
39:04 Belief requires follow-up and persistent communication.
41:28 Social media, email, TV target different audiences.
46:38 Share personal impact stories using varied media.
48:35 Puzzle pieces' impact through storytelling and collaboration.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2026 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
How can organizations like the COAAA ensure that their inclusivity efforts address the needs of both their LGBTQ+ staff and community members?
Let's talk about the intergenerational dynamics within the LGBTQ+ community in Columbus. We cover everything from the critical needs of older LGBTQ+ adults, facing 13 anti-trans bills in Ohio, to the power of trauma-informed care.
We discuss innovative community efforts, essential inclusivity, and the necessity for more tailored resources.
Guests Al Cho, a Senior Options case manager, and Kayla Humphrey, management analyst, and chair of the PRIDE Committee, share real-life examples and a vision for better support systems.
Key Takeaways
**Intergenerational Interaction**: Notable intergenerational interactions exist within the Columbus LGBTQ+ community, such as the Columbus Women's Chorus and the Columbus Gay Men's Chorus. These interactions foster mutual support and shared experiences across generations.
**Legislative Challenges**: Ohio currently faces 13 anti-trans bills, with two already passed in 2024. This underscores the importance of leveraging the strength and experience of older generations to combat such legislative challenges.
**Community Engagement**: The Pride Committee at CRAAA is focusing on increasing community presence and support for LGBTQ+ older adults, as highlighted by Kayla Humphrey's survey results, prioritizing community engagement and advocacy.
**Limited Resources for Older LGBTQ+ Adults**: Many resources and support efforts currently focus more on younger LGBTQ+ populations, highlighting the need for more resources and support specifically catered to older LGBTQ+ individuals.
**Specialized Programs**: If resources were unlimited, extensive programs envisioned for LGBTQ+ older adults include case management, friendly caller programs, technological education, and intergenerational support.
**Intentional Trauma-Informed Care**: The conversation emphasized the need for intentional, trauma-informed care and tailored resources for LGBTQ+ older adults, recognizing the unique challenges faced by this population.
**Support Systems and Psychological Well-being**: Support systems are psychologically crucial for individuals with limited resources, especially older generations who may have experienced significant caution and fear during the HIV epidemic.
**Education and Inclusivity**: There's a need for ongoing educational efforts about LGBTQ+ individuals and HIV, especially within immigrant and refugee populations, to foster inclusivity and understanding.
**Kindness and Compassion**: Emphasizing the role of kindness and compassion in community support, it is vital to meet people where they are, listen intently, and validate chosen families and personal identities.
**Updated Regulations Impact**: Updates to the Older Americans Act provide formal acknowledgment and protection for LGBTQ+ older adults and those aging with HIV, ensuring they feel included and their specific needs are addressed.
Key Moments
00:00 Discussing updates to Older Americans Act regulations.
03:23 Elevating older LGBTQ+ and aging HIV populations.
08:54 Chronic minority stress worsens health, causing risks.
10:10 HIV medications prolong life, risk liver damage.
15:38 Older LGBTQ+ adults face isolation and poverty.
16:39 Older adults feel lonely, lack appropriate resources.
22:45 LGBTQ+ faced oppression, silence, then pride generation.
26:49 Importance of empathy and safety in relationships.
29:37 Lack of intergenerational structures, but desire exists.
33:13 Rural background, city issues surprisingly similar.
37:04 Pride committee welcomes everyone, focuses on community involvement.
41:21 Advocate program for LGBTQ+ seniors' support and intergenerational events.
42:47 Intentional, trauma-informed care for LGBTQ+ adults.
46:35 Lean in, respect chosen family, show support.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2026 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
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