Pro Business Channel

Chip Bell Interview Part One on Business Developers Network

Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges.

He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service.

He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine and Entrepreneur.

Dr. Bell has authored numerous national best-selling books including: The 9½ Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners, Magnetic Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and Sprinkles: Creating Awesome Experiences Through Innovative Service, Kaleidoscope: Delivering Innovative Service That Sparkles.

His newest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions launched in September 2020. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines.

In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, was a prestigious 2018 Stevie award winner.



Show Host: Artie Ruderman

The Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta.

For more info about the show sponsor visit: http://www.igscorp.net

To listen to more episodes visit: http://www.BusinessDevelopersNetwork.com

To view more photos from this show visit:  www.ProBusinessPictures.com

To nominate or submit a guest request visit:  http://www.OnAirGuest.com






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Chip Bell Interview Part One on Business Developers Network

Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges.

Chip Bell is considered a world-renowned authority on customer loyalty and service innovation. Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service.

He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine and Entrepreneur.

Dr. Bell has authored numerous national best-selling books including: The 9½ Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners, Magnetic Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and Sprinkles: Creating Awesome Experiences Through Innovative Service, Kaleidoscope: Delivering Innovative Service That Sparkles.

His newest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions launched in September 2020. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines.

In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, was a prestigious 2018 Stevie award winner.

Show Host: Artie Ruderman

The Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta.

For more info about the show sponsor visit: http://www.igscorp.net

To listen to more episodes visit: http://www.BusinessDevelopersNetwork.com

To view more photos from this show visit:  www.ProBusinessPictures.com

To nominate or submit a guest request visit:  http://www.OnAirGuest.com

Alexa Ross, Esq. Attorney of the Decade discusses "Mediating High Stakes Disputes"

Alexa Ross, Esq. Attorney of the Decade discusses 'Business Partnership Divorces"

Join Michael Flock of FLOCK Specialty Finance as he interviews Lou DiPalma, Managing Partner of Garnet Capital Advisors, LLC located in Harrison, New York.

Lou has 30 years of experience as a loan portfolio broker. Lou’s asset brokerage experience includes credit cards, installment loans, mortgage and commercial loan products. At Garnet, he manages the origination and sale efforts. Prior to Garnet, Lou was a founding member of the Keefe, Bruyette & Woods Loan Sales Group where he provided loan brokerage and valuation expertise to the community bank sector.

Lou earned a master’s degree from the American Institute of Banking and a Bachelor of Science Degree from St. Lawrence University. He has written for and been widely quoted in numerous industry publications including American Banker, The Financial Times (London) and Collections & Credit Risk. He is a frequent speaker at industry-sponsored events and has chaired Source Media’s National Collection and Credit Risk Conference. 

Capital Club Radio

Hosted by: Michael Flock

Sponsored by: Flock Specialty Finance

Providing a forum for leaders in the middle market segment which has typically been undeserved by traditional banking.

Listeners gain valuable business insights and perspectives to deal with market uncertainty. Topics include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business.

For more info about Michael Flock and Flock Specialty Finance visit:

http://www.FlockFinance.com

To listen to more episodes visit:

http://www.CapitalClubRadio.com

To nominate or submit a guest request visit:

https://www.OnAirGuest.com

To view more photos visit:

http://www.ProBusinessPictures.com

Join Michael Flock of FLOCK Specialty Finance as he interviews Lou DiPalma, Managing Partner of Garnet Capital Advisors, LLC located in Harrison, New York.

Lou has 30 years of experience as a loan portfolio broker. Lou’s asset brokerage experience includes credit cards, installment loans, mortgage and commercial loan products. At Garnet, he manages the origination and sale efforts. Prior to Garnet, Lou was a founding member of the Keefe, Bruyette & Woods Loan Sales Group where he provided loan brokerage and valuation expertise to the community bank sector.

Lou earned a master’s degree from the American Institute of Banking and a Bachelor of Science Degree from St. Lawrence University. He has written for and been widely quoted in numerous industry publications including American Banker, The Financial Times (London) and Collections & Credit Risk. He is a frequent speaker at industry-sponsored events and has chaired Source Media’s National Collection and Credit Risk Conference. 



Capital Club Radio
Hosted by: Michael Flock
Sponsored by: Flock Specialty Finance

Providing a forum for leaders in the middle market segment which has typically been undeserved by traditional banking.

Listeners gain valuable business insights and perspectives to deal with market uncertainty. Topics include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business.

For more info about Michael Flock and Flock Specialty Finance visit:
http://www.FlockFinance.com

To listen to more episodes visit:
http://www.CapitalClubRadio.com

To nominate or submit a guest request visit:
https://www.OnAirGuest.com

To view more photos visit:
http://www.ProBusinessPictures.com






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Bob Lewis and Adam Biedenbender with Closet & Storage Concepts and More Space Place on Franchise Business Radio

Interested in Franchise Ownership?

Contact Pamela Currie to receive a COMPLIMENTARY Consultation on Selecting a Franchise.

Pamela Currie, Host of the Franchise Business Radio show and Founder of Franchise Intellect, Inc. www.FranchiseIntellect.com

Mobile: 847-970-8765

Email: [email protected]





Bob Lewis, President & CEO of Closet & Storage Concepts / More Space Place, founded the company in 1987 in the Philadelphia / Southern New Jersey area. We design, manufacture, and install a wide variety of custom closet, Murphy wall bed, garage, laundry room, pantry, home office and other space-saving home furnishing products. In 2000, Closet & Storage Concepts began offering franchise opportunities in the United States and Canada. In 2013 the company acquired the More Space Place franchise system. The privately held company has 43 locations, three company-owned and 40 franchise-owned, in 18 states and is a member of the International Franchise Association. We are headquartered in West Berlin, NJ.

Topics:
State of the Home Improvement
Home furnishings industry before Covid 19 and now.
Products and services we offer and demand levels.
Our management team and experience.
Business models offered and distinctions between them.
Ideal Candidate and career experience / goals.
Why Closet & Storage Concepts / More Space Place?





Adam Biedenbender joined our company in September 2020, and brought a tremendous amount of franchise industry experience to our team. Previously, Adam served as VP Franchise Development for Primo Hoagies, and has held similar positions with Dunkin’ Brands, Re/Max International and Quizno’s. He is an International Franchise Association Certified Franchise Executive and a member of the International Council of Shopping Centers. Adam works closely with our franchise owners on real estate needs and business growth strategies, including benchmarking performance.





Company Websites:




www.closetandstorageconcepts.com
www.morespaceplace.com

 








The Franchise Business Radio show is a platform to bring together franchise professionals to connect, educate and collaborate to serve the franchise community and those considering franchise ownership.

Spotlighting Leaders in the Franchise Industry, experts in funding, legal, marketing and consulting.

Franchise Business Radio hosted by:
Pam Currie, Founder
Franchise Intellect, Inc

 

 

Made possible in part by:
Host Pamela Currie, Franchise Intellect, visit: http://www.FranchiseIntellect.com

Also made possible in part by:
Franchise City, visit http://www.Franchise.city

FranServe, visit https://franserve.com/

To nominate or submit a guest request visit: http://www.OnAirGuest.com

To view guest photos from this show, visit: http://www.ProBusinessPictures.com






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Bob Lewis and Adam Biedenbender with Closet & Storage Concepts and More Space Place on Franchise Business Radio

Interested in Franchise Ownership?

Contact Pamela Currie to receive a COMPLIMENTARY Consultation on Selecting a Franchise.

Pamela Currie, Host of the Franchise Business Radio show and Founder of Franchise Intellect, Inc. www.FranchiseIntellect.com

Mobile: 847-970-8765

Email: [email protected]

Bob Lewis, President & CEO of Closet & Storage Concepts / More Space Place, founded the company in 1987 in the Philadelphia / Southern New Jersey area. We design, manufacture, and install a wide variety of custom closet, Murphy wall bed, garage, laundry room, pantry, home office and other space-saving home furnishing products. In 2000, Closet & Storage Concepts began offering franchise opportunities in the United States and Canada. In 2013 the company acquired the More Space Place franchise system. The privately held company has 43 locations, three company-owned and 40 franchise-owned, in 18 states and is a member of the International Franchise Association. We are headquartered in West Berlin, NJ.

Topics:

State of the Home Improvement / Home furnishings industry before Covid 19 and now. Products and services we offer and demand levels. Out management team and experience. Business models offered and distinctions between them. Ideal Candidate and career experience / goals. Why Closet & Storage Concepts / More Space Place?

Adam Biedenbender joined our company in September 2020, and brought a tremendous amount of franchise industry experience to our team. Previously, Adam served as VP Franchise Development for Primo Hoagies, and has held similar positions with Dunkin’ Brands, Re/Max International and Quizno’s. He is an International Franchise Association Certified Franchise Executive and a member of the International Council of Shopping Centers. Adam works closely with our franchise owners on real estate needs and business growth strategies, including benchmarking performance.

Company Websites:

www.closetandstorageconcepts.com

www.morespaceplace.com

The Franchise Business Radio show is a platform to bring together franchise professionals to connect, educate and collaborate to serve the franchise community and those considering franchise ownership.

Spotlighting Leaders in the Franchise Industry, experts in funding, legal, marketing and consulting.

Franchise Business Radio hosted by:

Pam Currie, Founder

Franchise Intellect, Inc

Made possible in part by:

Host Pamela Currie, Franchise Intellect, visit: http://www.FranchiseIntellect.com

Also made possible in part by:

Franchise City, visit http://www.Franchise.city

FranServe, visit https://franserve.com/

To nominate or submit a guest request visit: http://www.OnAirGuest.com

To view guest photos from this show, visit: http://www.ProBusinessPictures.com

Michael Lamm: Stay Fighting on Capital Club Radio

Join Michael Flock of FLOCK Specialty Finance as he interviews Michael Lamm, Managing Partner and co-founder of Corporate Advisory Solutions (CAS), LLC located in Philadelphia, Pennsylvania. Michael oversees and executes M&A engagements, investment opportunities, compliance/regulatory assessments, strategic consulting, valuation and expert witness litigation matters while also charting the firm’s corporate direction and strategic growth plan.

He and his partner, Mark Russell, have completed over 50 M&A transactions since the founding of CAS in 2013. Prior to CAS, Michael served as a Director at Kaulkin Ginsberg, an M&A strategic advisory firm specializing in the ARM industry, for 10 years where he executed over 70 M&A transactions and acted as a strategic advisor to both service providers and creditors.

Michael earned an International Studies Degree from American University. He is actively involved in leading industry associations including ACA (Council of Delegates), Institute for Collection Leadership (Board Advisor), Risk Management Association, the Association for Corporate Growth (Membership Committee), American University Alumni Association (Chapter Leader), and the Healthcare Financial Management Association. Michael is committed to giving back to the M&A advisory community by frequently speaking at industry events on M&A and valuation trends. He is also a regular contributor to industry publications where he offers analysis, posts blogs and writes articles.

Michael, his wife and two children reside in Gladwyne, Pennsylvania.

 Here is a glimpse of what Michael shared in the interview:

“We’re always playing long ball; starting out small and leading to something big.”

“I not only talk the talk, but I do the work as well.”

“Keep fighting. Keep doing what you’re doing every single day, especially these companies out there that are dealing with enormous changes…”

Capital Club Radio

Hosted by: Michael Flock

Sponsored by: Flock Specialty Finance

Providing a forum for leaders in the middle market segment which has typically been undeserved by traditional banking.

Listeners gain valuable business insights and perspectives to deal with market uncertainty. Topics include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business.

For more info about Michael Flock and Flock Specialty Finance visit:

http://www.FlockFinance.com

To listen to more episodes visit:

http://www.CapitalClubRadio.com

To nominate or submit a guest request visit:

https://www.OnAirGuest.com

To view more photos visit:

http://www.ProBusinessPictures.com

Michael Lamm: Stay Fighting on Capital Club Radio

Join Michael Flock of FLOCK Specialty Finance as he interviews Michael Lamm, Managing Partner and co-founder of Corporate Advisory Solutions (CAS), LLC located in Philadelphia, Pennsylvania. Michael oversees and executes M&A engagements, investment opportunities, compliance/regulatory assessments, strategic consulting, valuation and expert witness litigation matters while also charting the firm’s corporate direction and strategic growth plan.

He and his partner, Mark Russell, have completed over 50 M&A transactions since the founding of CAS in 2013. Prior to CAS, Michael served as a Director at Kaulkin Ginsberg, an M&A strategic advisory firm specializing in the ARM industry, for 10 years where he executed over 70 M&A transactions and acted as a strategic advisor to both service providers and creditors.

Michael earned an International Studies Degree from American University. He is actively involved in leading industry associations including ACA (Council of Delegates), Institute for Collection Leadership (Board Advisor), Risk Management Association, the Association for Corporate Growth (Membership Committee), American University Alumni Association (Chapter Leader), and the Healthcare Financial Management Association. Michael is committed to giving back to the M&A advisory community by frequently speaking at industry events on M&A and valuation trends. He is also a regular contributor to industry publications where he offers analysis, posts blogs and writes articles.

Michael, his wife and two children reside in Gladwyne, Pennsylvania.

 Here is a glimpse of what Michael shared in the interview:

“We’re always playing long ball; starting out small and leading to something big.”

“I not only talk the talk, but I do the work as well.”

“Keep fighting. Keep doing what you’re doing every single day, especially these companies out there that are dealing with enormous changes…”



Capital Club Radio
Hosted by: Michael Flock
Sponsored by: Flock Specialty Finance

Providing a forum for leaders in the middle market segment which has typically been undeserved by traditional banking.

Listeners gain valuable business insights and perspectives to deal with market uncertainty. Topics include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business.

For more info about Michael Flock and Flock Specialty Finance visit:
http://www.FlockFinance.com

To listen to more episodes visit:
http://www.CapitalClubRadio.com

To nominate or submit a guest request visit:
https://www.OnAirGuest.com

To view more photos visit:
http://www.ProBusinessPictures.com






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Become a supporter of this podcast: https://www.spreaker.com/podcast/pro-business-channel--2662314/support.