Product Ops Chronicles

“As much as you communicate, it’s probably not enough…”

In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Thorsten Löwenberg, Product Operations Lead at Miro, to discuss his experience building product ops from scratch while scaling the business.

From challenges to wins, and how to align cross-functional teams (across two buildings), Thorsten shares all!

Key talking points:

Aligning product teams through rapid scaling

Reducing friction between teams

The biggest surprises and challenges of scaling product ops

Communication, communication, communication

Following the need (and iterating)

About our guest, Thorsten Löwenberg

Thorsten is a senior leader in operations and product operations with over 20 years of experience helping tech organizations scale – from high-growth startups to global enterprises. His work sits at the intersection of strategy execution, agile delivery, and cross-functional enablement.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.

Lucky #7! 🎊

Welcome to the seventh episode of the Product Ops Chronicles podcast, where our hosts Graham Reed and Antonia Landi sit down for an engaging discussion with special guest Beks Yellend.

This episode is all about the unique challenges product professionals, particularly those in single-serving roles like product operations, face when it comes to their mental health and well-being.

Product professionals often find themselves isolated, facing a mountain of responsibilities solo. Graham, Antonia, and Beks dive deep into these challenges, sharing personal stories and practical advice. 

They underscore the importance of building a robust support network, both within your organization and through external communities. This network is your lifeline, helping you navigate the loneliness and isolation that can sometimes accompany these roles.

What’s in store for episode 7? 👀

The importance of mental health support and community for product professionals, especially those in single-serving roles like product operations

The need for product teams to constantly prove their value to the organization 

Balancing ambition and agency as a product person

Unique challenges of product ops roles

The value of product communities, both online and in-person, in providing a supportive environment for product professionals to learn, share, and build relationships

Listen now!

Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀✨There's more where that came from! Catch the previous episodes, out now.

Can AI actually help you manage feedback better – or is it just adding more noise?

In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Aly Mahan to discuss using AI to handle feedback at scale, prioritize product decisions, and close the loop more effectively. 

Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.

Key talking points of episode 12: 

Staying on top of customer feedback

Using AI to sort, summarize, and quantify feedback

Why you don’t need to respond to every customer request

Using feedback to help with product discovery

How Pendo's product team is learning about AI

Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀

About our guest, Aly Mahan

Aly cut her teeth in the world of venture-backed startups, where the most important thing was getting sh*t done in a scalable way, with minimum friction and maximum flexibility. 

Over the last 15+ years she’s worked in everything from financial auditing to marketing consultancy, and – most recently – spent the last few years helping Pendo ship more consistently while scaling their product team. 

Aly is flexible, quick to adapt, and happiest when she’s helping people, learning something new, and turning chaos into clarity.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes. 

“Creating a house we all want to live in is where great product work can happen.”

On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change.

Plus, the reason you should show your colleagues your pets…

Key talking points from episode 11:

Collaboration with HR and product leadership

Managing change through culture

The impact of acquisitions

Boosting morale and having fun at work

Finding your tribe

Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary.

About our guest, Jana Debusk 

As Product Operations Leader at Playvox by NICE, Jana Debusk streamlines processes, drives growth, and optimizes operational efficiency across global, cross-functional teams with a focus on feature adoption, customer retention, and GTM strategies. 

As a storyteller, she excels at transforming complex concepts into clear, compelling narratives that engage stakeholders at all levels. Her passion for authentic communication allows me to connect with audiences and foster meaningful relationships, both internally and externally, and she thrive on bringing together people, ideas, and solutions to drive innovation and success. Jana is also a professional jazz musician, lyricist, educator, and mom.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes. 

What exactly is the role of product operations? Is it PM'ing the PM experience or something far more nuanced? In the latest episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi dive deep into this question with guests Christopher Fox and Chris Butler.

Together, they explore the evolving role of product ops as a strategic partner, change agent, and enabler for product managers, tackling everything from organizational dynamics to the future of cross-functional collaboration. If you’ve ever wondered how product ops fits into the bigger picture of product success, this episode is a must-listen! 🎙️

What’s cooking in this episode?

The role of product operations as manager to product managers 

Balancing internal vs. external customer focus for product ops

The need for product ops to act as a systems thinker and change agent, not just a process implementer

The tension between specialization and generalization in product ops roles

The evolving nature of management and leadership in the context of product ops

Listen now!

Ready to embark on a journey of product ops enlightenment?

Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀

Graham Reed and Antonia Landi are back with another exciting episode of the Product Ops Chronicles. This time, they're joined by the brilliant Lindsey Bell to dive into product operations and its pivotal role in swiftly and efficiently bringing high-quality products to market.

Our hosts explore how product ops is the backbone of delivering top-notch products. Learn why it's not just about speed but also about maintaining quality and efficiency throughout the process.

In the latest episode, Graham Reed, Antonia Landi, and guest host May Wong delve into the profound effects of layoffs and navigate the uncertain terrain of finding new employment amidst mental health strains and financial burdens. 

Come explore how product management and operations roles are changing amid a gradual job market recovery, offering optimism to those seeking new opportunities. 

Our hosts illuminate the indispensable value of product operations during organizational change, emphasizing its role in supporting employee well-being, retention, and career advancement. 

• Impact of layoffs and challenges faced by those laid off, such as finding new employment, mental health issues, and financial pressure
• Uncertainty around the future of product management and product operations roles
• Gradual recovery in the job market and optimism for those seeking new roles
• The value and importance of product operations during times of organizational change and restructuring 
• The value proposition of product operations in supporting employee retention, well-being, and career development 
• The need for product operations to navigate and adapt to the unique challenges of each organization, rather than relying on a one-size-fits-all framework or playbook.

Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀✨

There's more where that came from! Catch the previous episodes, out now.

Listen now

Buckle up for an exhilarating dive into the heart of product operations with episode 3 of Product Ops Chronicles – the podcast that's more than just conversation; it's your gateway to understanding the intricacies of product strategy, operations, and beyond. 

In this latest episode, join hosts Graham Reed, Antonia Landi, and guest host Diana Soler as they uncover pivotal themes that not only define the discipline but also shape the course of your product organization's journey. From unraveling the best communication approaches to leadership styles – our hosts are here to guide you every step of the way.

• Role of product operations in supporting product function: Framing product operations as a function supporting the entire product function.
• Iterative approach and change management: Discussing the importance of an iterative approach and effective change management.
• Continuous feedback loops: Emphasizing maintaining a feedback loop to gather input from teams.
• Transparency and understanding of internal processes: Acknowledging the importance of opening up internal processes for transparency.
• Building empathy between teams: Encouraging empathy between teams for better collaboration.
• Transparency in communication: Discussing the need for transparent communication within and between departments.

Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀✨

There's more where that came from! Catch the previous episodes, out now.

Listen now

Ever felt like you’re doing four jobs at once?

According to John Cutler, there may be some truth to that sentiment.

In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with John to discuss the four hats of product operations: the operational excellence leader, the designer, the builder, and the wrangler.

Plus, why not all dependencies are bad, and how to manage them without slowing down.

Key talking points:

The four hats of product ops

Balancing collaborative and transactional work

Why dependencies aren’t all created equally

Removing workload to free up bandwidth and increase collaboration

A look into what John’s working on at Dotwork

So, there's only one question left to ask…

Which product operator are you? Share your answer on LinkedIn (and tag us!), let’s keep the discussion going. 🙌

About our guest, John Cutler

John Cutler, a self-described “product development nut” and product legend, is a highly experienced product professional who has worked as a product manager and product enabler. He’s currently the Head of Product at Dotwork, where he’s building the function as a 0-1 hire.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.

Ever felt like you’re doing four jobs at once?

According to John Cutler, there may be some truth to that sentiment.

In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with John to discuss the four hats of product operations: the operational excellence leader, the designer, the builder, and the wrangler.

Plus, why not all dependencies are bad, and how to manage them without slowing down.

Key talking points:

The four hats of product ops

Balancing collaborative and transactional work

Why dependencies aren’t all created equally

Removing workload to free up bandwidth and increase collaboration

A look into what John’s working on at Dotwork

So, there's only one question left to ask…

Which product operator are you? Share your answer on LinkedIn (and tag us!), let’s keep the discussion going. 🙌

About our guest, John Cutler

John Cutler, a self-described “product development nut” and product legend, is a highly experienced product professional who has worked as a product manager and product enabler. He’s currently the Head of Product at Dotwork, where he’s building the function as a 0-1 hire.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.