Product Ops Chronicles

Can AI actually help you manage feedback better – or is it just adding more noise?

In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Aly Mahan to discuss using AI to handle feedback at scale, prioritize product decisions, and close the loop more effectively.

Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.

Key talking points of episode 12:

• Staying on top of customer feedback
• Using AI to sort, summarize, and quantify feedback
• Why you don’t need to respond to every customer request
• Using feedback to help with product discovery

• Insights from Pendo’s product ops team

Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀

Aly cut her teeth in the world of venture-backed startups, where the most important thing was getting sh*t done in a scalable way, with minimum friction and maximum flexibility.

Over the last 15+ years she’s worked in everything from financial auditing to marketing consultancy, and – most recently – spent the last few years helping Pendo ship more consistently while scaling their product team.

Aly is flexible, quick to adapt, and happiest when she’s helping people, learning something new, and turning chaos into clarity.

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader.

He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations.

She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.

“Creating a house we all want to live in is where great product work can happen.”

On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…

Key talking points from episode 11:

Collaboration with HR and product leadership

Managing change through culture

The impact of acquisitions

Boosting morale and having fun at work

Finding your tribe

Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀

About our guest, Jana Debusk

As Product Operations Leader at Playvox by NICE, Jana Debusk streamlines processes, drives growth, and optimizes operational efficiency across global, cross-functional teams with a focus on feature adoption, customer retention, and GTM strategies.

As a storyteller, she excels at transforming complex concepts into clear, compelling narratives that engage stakeholders at all levels. Her passion for authentic communication allows me to connect with audiences and foster meaningful relationships, both internally and externally, and she thrive on bringing together people, ideas, and solutions to drive innovation and success. Jana is also a professional jazz musician, lyricist, educator, and mom.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.

Would you describe product operations as a support function? Or does that trigger thoughts of cost centres and subordination? Clare Hawthorne argues the term ‘support’ undersells the importance of the product operations function.

On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Clare Hawthorne to look back at the last few years of product operations development to uncover the pitfalls and trends to futureproof the function.

Key talking points from episode 10:

• Is product ops a support function?
• The true goal of product operations
• Finding a compelling argument for product ops
• Measuring product operations
• What does the future of product ops look like?

About our guest, Clare Hawthorne

Clare Hawthorne, Senior Director of Engineering & Product Operations at Oscar Health, is a technology leader with a passion for optimizing engineering and product teams. Her super power is "run state" – she gets out of bed each morning with the goal of paving the road to make products and software easier to ship.

Clare is also a keynote speaker at the upcoming Product Operations Summit in New York.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.

Product teams are constantly pushed to move faster, ship faster, and iterate at breakneck speed. But what if the key to sustainable success is actually slowing down?

In this episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Miriam Karlin to explore why product teams—and especially product operations—need to strike the right balance between speed, stability, and focus.

With over seven years in the product space, Miriam has a wealth of experience in optimizing processes, facilitating usability studies, and coordinating product roadmaps across diverse teams. She shares her insights on how Product Ops can help teams move with intention, build long-term habits, and avoid the pitfalls of reactive decision-making.

What's going down in episode 9?

• The tension between moving fast and breaking things vs. taking the time to properly build and QA products

• The importance of focus and not trying to do too many small things at once 

• The debate around product managers needing to be "jacks of all trades" vs. specializing in certain areas

• The challenges of measuring success in product operations, as some work is just about delivering a completed project rather than driving specific metrics

• The tension between product management and other disciplines like design, and who should own certain responsibilities

What exactly is the role of product operations? Is it the “manager of product managers” or something far more nuanced? In the latest episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi dive deep into this question with guests Christopher Fox and Chris Butler. 

Together, they explore the evolving role of product ops as a strategic partner, change agent, and enabler for product managers, tackling everything from organizational dynamics to the future of cross-functional collaboration. If you’ve ever wondered how product ops fits into the bigger picture of product success, this episode is a must-listen! 🎙️

What’s cooking in this episode?

The role of product operations as manager to product managers 

Balancing internal vs. external customer focus for product ops

The need for product ops to act as a systems thinker and change agent, not just a process implementer

The tension between specialization and generalization in product ops roles

The evolving nature of management and leadership in the context of product ops

Listen now!

Ready to embark on a journey of product ops enlightenment?

Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀

Lucky #7! 🎊

Welcome to the seventh episode of the Product Ops Chronicles podcast, where our hosts Graham Reed and Antonia Landi sit down for an engaging discussion with special guest Beks Yellend.

This episode is all about the unique challenges product professionals, particularly those in single-serving roles like product operations, face when it comes to their mental health and well-being.

Product professionals often find themselves isolated, facing a mountain of responsibilities solo. Graham, Antonia, and Beks dive deep into these challenges, sharing personal stories and practical advice. 

They underscore the importance of building a robust support network, both within your organization and through external communities. This network is your lifeline, helping you navigate the loneliness and isolation that can sometimes accompany these roles.

What’s in store for episode 7? 👀

• The importance of mental health support and community for product professionals, especially those in single-serving roles like product operations

• The need for product teams to constantly prove their value to the organization 

• Balancing ambition and agency as a product person

• Unique challenges of product ops roles

• The value of product communities, both online and in-person, in providing a supportive environment for product professionals to learn, share, and build relationships

Listen now!

Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀✨There's more where that came from! Catch the previous episodes, out now.

Hey there, product ops enthusiasts.

Graham Reed and Antonia Landi are back with another exciting episode of the Product Ops Chronicles. This time, they're joined by the brilliant Lindsey Bell to dive into product operations and its pivotal role in swiftly and efficiently bringing high-quality products to market.

Our hosts explore how product ops is the backbone of delivering top-notch products. Learn why it's not just about speed but also about maintaining quality and efficiency throughout the process.

Gain insights on the critical elements of product management, tackling challenges head-on, and fostering a culture that thrives on innovation and problem-solving. Discover how prioritizing leadership roles and operations can make or break your product development process. 

Ever felt bogged down by operational minutiae? Our hosts delve into the importance of delegating these tasks to free up your time for the work that truly adds value. Hear from our experts on how to implement this effectively.

What’s cooking in episode 6?

• Product ops' value in delivering high-quality products to market faster and more efficiently.

• Product management, problem-solving, and cultural elements in a business context.

• Understanding leadership roles and operations in product development.

• Prioritizing product discovery and delegating operational tasks to free up time for value-generating work.

• The role of product operations in software development, including challenges and solutions.

Listen now!

Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀

✨There's more where that came from! Catch the previous episodes, out now.

Ready for another episode of the Product Ops Chronicles? Cause we sure are.

This time in action hosts Graham Reed and Antonia Landi pair up with product ops superstar Holly Holbrook. The trio discusses everything you need to know about transparency and communications in product ops.

In this episode, the gang examines the lack of transparency in product development and the goals that need to be set to improve these shortcomings over the long term. From building trust to empowering development, see how product operations can help aid the product lifecycle through proper collaboration and transparency.

What’s brewing in episode 5?

• How product ops can build trust and empowerment in product development

• Improving communication between product marketing and product teams

• How to reinvigorate forgotten projects, kick off new projects properly, and the importance of roadmaps for their success

• The importance of understanding the product lifecycle as a collective team

• Challenges of communicating technical details to not technical stakeholders

• The nitty-gritty work that makes building products complex

Listen now!

This episode is brought to you by Passage.

Wrong password – try again. Those four words will either send your customers grumbling to reset their credentials or cause them to abandon their session for good.

Consumer giants like Best Buy and Amazon are solving this problem by eliminating passwords and giving their customers the easiest, most secure way to sign-in and shop through passkeys - and Passage by 1Password makes it easy to deliver the same experience.

By doing so, you can increase your conversion rates and boost your company’s revenue. Check out passage.1password.com to learn more.

Increase conversions and drive revenue by quickly implementing passkeys in your existing authentication flows with Passage by 1Password. Passkeys not only reduce the frustration passwords inflict on users, ensuring they continue to progress through their buying journey, but they also help save your organization time and money by reducing support costs and the need for expensive SMS-based MFA.

With Passage, you can confidently introduce an industry-leading passkey experience that “just works” with a few lines of code. Our dedicated security experts handle passkey updates and ongoing maintenance, allowing you to focus on your core app, knowing users will enjoy a secure and frictionless login experience across all their devices.

Check out Passage to learn more and talk with their team.