Marty Bakal is an experienced Product Leader who works in product management, product marketing and field application engineering. Marty understands user needs and how to translate them into products and collaterals. He has the ability to translate technical features into content understood by engineering and users alike, and a thirst for knowledge spanning multiple industries.

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Teagan O’Donovan is a Managing Consultant at ISL Talent, who focuses on recruiting people in Product and Design. Her clients are start ups and scale ups in the tech space of all different industries. She loves helping her clients find the best people to drive business forward and watching her candidates flourish while they progress their careers. At ISL, they pride ourselves on being trusted partners for both job seekers and employers and her main focus is building lasting relationships within the market!

Reach out to Teagan on Linkedin https://www.linkedin.com/in/teagan-o-donovan-527803181/ and ask to be added to her monthly newsletter.

My guest today is Nick Russell. Nick is one of the Co-Founders of Dualo, a stakeholder-friendly research repository that helps product teams to organise, connect, and showcase their key research findings across the wider organisation. Prior to Dualo he worked for 10 years as a Product Manager, leading product teams at ASOS, Gousto, Thomas Cook, and The Telegraph.

My guest today is Henry Latham. After 10 years working with different product teams & start-ups to understand what makes products succeed - & others fail - he launched Prod MBA, an 8-week hands-on bootcamp to fast-track aspiring product leaders’ path to Head of Product. He’s coached over 280 Product Managers on product strategy over the last 3 years.

Link to the frameworks mentioned in the episode:

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Tristan is formerly a senior data leader within a US $1BN+ global E-commerce business. He has over 15 years experience in data, financial analysis and strategy roles. He has data experience from startups, scale-ups and the high pressure world of banking where he worked for one of Wall Street's most well known banks: Bank of America Merrill Lynch. Tristan is deeply passionate about technology and startups and has been endorsed by the UK's Tech Nation as a Global Talent in Tech. He speaks frequently at tech events and has experience as a founder having started two marketplace businesses.

My guest today is Rachel Wilde, who is an leader with over 20 years of experience, specializing in SaaS adoption and growth for startups, with a deep understanding of SaaS technology and customer experience. She has worked at various early and late-stage startups, including Healthy Pet (acquired by VCA Antech), OSI, Next2Friends, and currently as Head of Global Implementation Enablement at Harri, an end-to-end talent acquisition and workforce management platform for the hospitality industry. At Harri, Rachel works closely with product managers to scale technology onboarding for new clients, leveraging her business acumen and technology expertise to drive the company’s success in the highly competitive SaaS industry.

In this episode, we talk about how, to ensure successful onboarding and customer success, the product team needs to understand and prioritize customer needs of course but also consider compliance needs, user efficiency and scalability. We discuss how Harri leverages the latest technology to onboard its customers and how Rachel works with the product team to establish onboarding processes that are predictable, scalable, and provide a consistent experience.

Welcome to this new episode type, Product Q&A, a weekly bite-size episode, part of the Product Perspectives podcast, where I answer the most common questions that product managers encounter at job interviews and in their day-to-day work.

Whether you're a seasoned product manager or just starting out in your career, this episode format is for you. Each week, I tackle a different question related to product management, from strategy and planning to user research and design.

Not only is this podcast a great resource for product managers looking to expand their knowledge and skills, but it's also a valuable tool for interviewers who want to ask insightful questions and for product stakeholders who want to better understand what they can expect from a great product manager.

So, tune in every Thursday for a new episode of Product Q&A, and join me as I explore the exciting world of product management and answer your burning questions.

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My guest today is Jasonda Desmond who is the Director of Operations at Leah Chang Learning, a women-led digital learning agency. She has spent the last 10 years building and delivering outcomes-focused, scalable customer education programs for B2B SaaS products.

In this episode, we talk about how Customer education programs have become a key differentiator in the market, helping with sales, adoption and retention. We discuss how product and customer education teams can work together to develop strategies and provide resources for customers, as well as internal training and enablement. Whether you have a team in charge of customer education (or CE as Jasonda calls it) or you’re doing it yourself, this is a great episode to understand the value of those programs and think about them early on in the product lifecycle.

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