Ever feel like your group practice is running you instead of the other way around?

Yeah, you're not alone.

That's why Uriah sat down with his friend Whitney Owens, founder of Wise Practice Consulting and one of the smartest group practice owners he knows, for her fifth time on the show. They got into the systems that keep a growing practice from turning into chaos, and the kinds of overwhelm almost every owner runs into along the way.

In this episode, they talk about the first systems you need to get right (intake, billing, and hiring), why hiring for values beats hiring for experience, the real reasons group practice owners feel so overwhelmed, and how a solid team and good SOPs can give you the freedom to step away when life calls for it.

Whether you're in year one or year ten, building your first systems or fine-tuning the ones you've got, this one will help you grow without burning out. 🎙️

If you've ever felt a little weird about asking people to book a call on your website, you're in good company.

Asking someone to book a call can feel salesy. Pushy. Kind of the opposite of why you became a therapist in the first place. So this week Uriah sat down with Kat Love, founder of Empathy Sites, who's spent 11 years building websites for therapists, to talk about calls to action and why they're so much kinder than they feel.

Her big reframe? A clear next step isn't a sales tactic. It's compassion. If someone's in pain and you know how to help, the warm thing to do is hold out your hand and show them the way. Hit play, and you might never look at that little button the same way again. 🎙️

Links:

• Empathy Sites: Therapist websites that help right-fit clients say "yes, this is my therapist." 
• SimpleIntake: All-in-one mental health CRM with a 24/7 AI receptionist 
• Productive Therapist: Virtual assistants who know the therapy world

Are you losing potential clients simply because no one got back to them fast enough? This episode is for you!

Join Uriah as he walks you through why your intake process might be quietly costing you clients... and exactly what to do about it. It's not a marketing problem. It's not a clinical problem. It's an intake problem, and the good news is it's totally fixable.

Links:

• SimpleIntake.ai: AI-powered intake CRM for therapists 
• Productive Therapist: Find the best solution for your practice. 
• Watch the workshop

You don't have to love numbers to benefit from them.

That's kind of the whole point of this episode. Uriah sits down with Jeff Bourque: data nerd, group practice husband, and the guy who basically built a dashboard so good that his wife's therapist friends started knocking on his door. Three years later? It's a whole business.

Jeff spent over a decade wrangling million-row datasets for hospital corporations and companies like Sony and HealthTrust. Then his wife Kelly launched Red Therapy Group in 2019, and Jeff did what any self-respecting data guy would do: he built her a dashboard. Kelly's practice owner friends saw it, wanted one, and the rest is history. Now Jeff helps group practice owners stop flying blind and actually see what's happening in their businesses.

This one's a little in the weeds, in the best possible way. 🤓

Links:

• SimpleIntake, all-in-one mental health CRM with a 24/7 AI receptionist 
• Therapy Intake Pro, expert training for your intake coordinator, level up their skills, increase your conversions
• grouppracticedashboards.com, grab a free 30-minute consult, no commitment, just a conversation about what you'd actually want to see.

You didn't start your practice because you love spreadsheets. You started it because you wanted to help people.

In this episode, I sit down with James Childress, CPA, and founder of CAC Advisors, a financial advisory firm built specifically for therapy practice owners.

James's perspective is one I hadn't heard framed this way before: the revenue cycle starts at the inquiry, not the invoice.

That first phone call, that first contact form; that's already a financial decision. Most practices are treating it like admin, and it's costing them.

He breaks down his wish list vs. strategy filter, three green lights you can check today even if your books aren't perfect, and why the financial decisions that matter most happen before you ever send a bill.

Links:

• CAC Advisors, financial guidance built for mental health practice owners 
• SimpleIntake, all-in-one mental health CRM with a 24/7 AI receptionist 
• Therapy Intake Pro, done-for-you intake coordination with US-based, HIPAA-trained specialists

What happens when someone finally works up the nerve to call your practice?

Someone who's been sitting with something heavy for weeks. Maybe months. Who talked themselves out of reaching out over and over again. Who finally said, "Okay, I need help," and picked up the phone. 

That moment is everything.

And what your practice does in the next few minutes (or hours) determines whether that person becomes your client or ends up on someone else's intake form.

In this episode, Uriah shares a story that kind of changed how he thinks about all of this (a personal one, from the other side of the phone) and then breaks down a framework that completely reframes intake. Not as an admin problem. As a care problem.

This is the AI Receptionist Blueprint. 🎙️

https://productivetherapist.com/blueprint/

What happens when someone finally works up the nerve to call your practice?

Not a hypothetical someone. An actual person who's been sitting with something heavy for weeks. Maybe months. Who talked themselves out of reaching out over and over again. Who finally said okay, I need help, and picked up the phone.

That moment is everything.

And what your practice does in the next few minutes (or hours) determines whether that person becomes your client or ends up on someone else's intake form.

In this episode, Uriah shares a story that kind of changed how he thinks about all of this ( a personal one, from the other side of the phone) and then breaks down a framework that completely reframes intake. Not as an admin problem. As a care problem.

This is the AI Receptionist Blueprint. 🎙️

This week's guest is Lisa Catallo, group practice champion. 

Nobody hands you a leadership manual when you start a group practice. You just... figure it out. Or you don't. 😬 Lisa Catallo figured it out, twice, and now she helps other group practice owners do the same.

Lisa Catallo is a psychotherapist turned business coach who helps Canadian therapists build profitable, sustainable group practices, without losing their minds (or their values) in the process. She's the founder of the Group Practice Network, host of the Empower to Lead podcast, and someone who has genuinely lived the messy, beautiful, complicated journey of building not just one but two group practices from scratch.

And fun fact, she got her master's degree the week she turned 50. Late bloomer energy, fully activated. 🌟

Ever wonder if your intake process is quietly costing you clients?

Yeah, we hear that a lot. That's why in this episode, Uriah is tackling the real problem practice owners keep running into — not marketing, not clinical skills, but intake. Specifically, what happens in that critical window between someone reaching out and someone actually responding.

We're talking about the stats that will make you rethink everything. The four solutions most practices try. The honest pros and cons of each. And the one combination that actually works: AI for speed, humans for care.

These aren't hypothetical scenarios. This is what's happening in group practices every single day. So we figured it was time to lay it all out, plain and simple. Hit play, and find out what your intake process has been missing.

Ever wonder if AI actually belongs in a therapy practice?

Yeah, we get that a lot.

That's why in this episode, I'm sitting down with Luci to tackle the real questions practice owners are asking before they take the leap with Simple Intake; the AI-powered intake system built specifically for mental health practices.

We're talking about stuff people are actually nervous about. The "but what if my clients hate it" fears. The phone number drama. The crisis call scenarios. All of it.

These aren't hypothetical questions. These are the conversations we're having every single day.

👉 Curious about what AI intake could look like for your practice? Learn more at productivetherapist.com/simpleintake