Professional Communication Training

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Communication Skills Training Videos:  Effective communication skills training videos brought to you by Dan O'Connor. Learn English listening skills, business communication skills, how to read body language, body language techniques, English communication skills for the telephone, how to deal with difficult people at work, how to manage horrible bosses, power phrases for work, danger phrases for work, body language secrets, professional telephone skills, job interview skills, English customer service skills, how to avoid giving terrible customer service, customer service training and more. Our online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world.

In this online communication training episode, you'll learn about the danger phrase, "Don't Worry!"

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Are you looking for a communication trainer for communication workshops or online communication training classes?  Call 877-570-1573 to learn how to bring our communication training workshops and seminars to your organization.

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In today's professional communication training podcast, expert communication trainer Dan O'Connor teaches you body language techniques designed for effective communication between the sexes at work. Would you like to open up the lines of communication with the opposite sex? Don't forget about body language.

For more, go to http://www.powerdiversity.com and for online communication training by Dan, go to http://www.onlinecommunicationtraining.com  and of course don't miss Dan's YouTube videos at https://www.youtube.com/user/PowerDiversity

What if you could increase your communication effectiveness in just minutes a day? With our Danger and Power Phrases now you can! Learn what phrases are sabotaging your success, and what phrases add power and punch to your message--all in just minutes a day.

Are you unwittingly sabotaging your communication success? It only takes one word to ruin your entire message, which is why Dan gives you Danger phrases to avoid and Power phrases to use when working in a professional environment. Communication training can be fun, effective, and free. You can be a better communicator in about 2 minutes!

For more communication training, visit http://www.powerdiversity.com

How would you like to increase your communication power in less than 3 minutes? Check out our professional communication tactics podcast where you'll learn power phrases, danger phrases, and communication tactics to help you dramatically transform your communication image and get instant results. Today's Danger Phrase is, "Why didn't you tell me?"

Find out why this is a danger phrase, and what you should be saying instead, in today's lesson.

For more free communication resources, go to http://www.powerdiversity.com.

In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite communication strategies: She stayed on message using the broken record, didn't take the bait, and didn't engage.

Regardless of your views of Elena Kagan, her use of these tools was masterful, and you too can--and should--use them in high-risk communication situations. Listen to today's podcast to find out how.

For more, go to http://www.powerdiversity.com.

Here's your professional communication tactic for the day:

When giving a compliment--whether at work or at home--remember that we compliment people, not things, and that compliments almost always have the word "you" in them. Check out today's podcast to learn how to correctly give a compliment, which activates the right side of the brain of the person receiving the compliment, and positions you as a more powerful, polished, savvy communicator.

For more, stop by http://www.powerdiversity.com.

Make dealing with clients so much easier, while you out-perform your customer service competition--just by employing this one simple professional communication tactic--the Personal Emotional Connection.

For more, visit http://www.powerdiversity.com

THE BLAME GAME

In every organization, there will be customers who want to blame someone else for their troubles. 

Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. The reason feeling good is so important is because everything you do is infused with the consciousness with which you do it. After work is over, you’ll go home and be with the most important people in your life, and how you treat them will be affected by how you treated your customers throughout the day. 

There are four bottom line things a Blamer is looking for (apart from something free, which is not going to happen in the following scenario) to keep their egos intact:

They want someone to validate their story

They want someone to take responsibility

They want to know “what you’re going to do about it,” 

They want to know it won’t happen again

The professional’s number-one goal is to give the customers what they want. This can be challenging when you’re dealing with difficult and demanding customers, especially if you know the story they’re telling you isn’t true.

For example, let’s say a customer’s utilities have been cut off, and that person is upset, claiming he or she never got the bill.

The savvy professional can achieve the goal of giving the customer what they want, while maintaining their professional demeanor, and keeping their ego in tact all at the same time, simply by using the passive voice, and a simple 4-step process:

1) Acknowledge the possibility that it happened as the customer says it happened. For example: “It certainly is possible that a mistake was made.” or “I understand sometimes things don’t show up in the mail.” Now their ego has been validated, (even though you didn’t say a mistake was made) and they’ll be ready for you to...

2) Take responsibility. For example: “But you’re in luck...my name’s Dan, and regardless of what happened to get us here, (notice you’re “with” the customer) you’ve found the right person. I’m the one who can help you with this.” Now they feel confident in your abilities, know you’re with them, and are ready to hear you...

3) Take corrective action. For example: “What we can do now is get this last bill paid, which will bring the account current.” And now that you’re in the process of “fixing” the problem...

4) Suggest preventative action. For example: “In the future, if it’s the 5th of the month, and you still haven’t received a bill, just come down or call us, and we’ll be able to help you take care of your monthly balance so that this never happens again.”

Of course, many customers will struggle and squirm a bit before getting un-stuck, and when they do, remember that you are totally in control of the situation, and don’t take the bait. Simply use the broken record, and keep repeating steps 3 and 4 until the customer realizes that you are going to stand your ground, and maintain your professional demeanor. It’s easy and more effective as long as you use strategies rather than just winging it.

When we have strategies such as this one to help us deal with demanding or difficult customers, we will enjoy a more stress-free day at work, and be more present and positive with those we love--after work.

For more, visit http://www.powerdiversity.com

Watch the masterful moves of the Master Communicator, as he teaches you--IN JUST 60 SECONDS--how to dance to any tune and respond to any person.  If this video podcast doesn't cause you to shake your booty as you learn three dance moves you can do to ANY MUSIC--AND 4 magic communication phrases you can use in any situation--just email Dan and ask him to hang up his tap shoes.... The Secret Dance of Love will help you with your terpsichorean AND communication challenges. Share this video podcast with your friends so you can all dance the night away, while regaling your dance partners with witty conversation. You can't beat it with a stick. 

For more, go to http://www.powerdiversity.com.