Patty Kampmann, President of Customer Lobby is relatively new to Customer Lobby and relatively new to our industry. She shares a bit of her background, what she finds exciting about Customer Lobby, and what Customer Lobby can do for contractors.

Dave Bailey, Plumbing Vertical Market Manager for Service Nation Alliance, tells us about his career, we learn why he’s “The Flying Plumber”, and we discuss the power of the humble checklist.

Ron Smith has a long history of innovative success in Residential Service. He was founder of Modern Air in Fort Myers, Florida, founder of Service America, COO of Service Experts, is the author of several books, is in the Contracting Business Hall of Fame, and recognized with many industry awards. He is one of the premier consultants in our industry. If you ask Ron Smith for three business tips, you know you’re not going to get usual boring advice; Ron always delivers great value! So I asked Ron for three business tips…

Jim Hinshaw is the HVAC Vertical Market Manager for Service Nation, an amazing sales trainer, and author of several books. Jim tells us about what some successful contractors are doing during the COVID pandemic to grow, and better serve their customers.

Joe Cunningham is a well known trainer, consultant, and business owner in the HVAC industry. Joe joins us to talk about how he adapted his business to remain successful in the days of the COVID pandemic.

Many people talk about creating a successful HVAC call center, but most don’t actually attempt it, and most of those that attempt it either fail or scale back their plans. Jason Fox is the owner of Capital Heating and Cooling, a very successful HVAC company in Wisconsin. He also created a wildly successful call center that is integral to the success of his business. What did Jason do to make it work?

Kelly Schols is former president and owner of CPI Plumbing in Washington, and a current author, speaker, coach, and mentor. Kelly joins us to talk about his new book, “Never By The Book” and to share some of his experiences getting through tough times.

How does a great business leader manage to grow in difficult times? Eric Dutton, founder and president of Dutton Plumbing, joins us to discuss the state of his business during the covid pandemic and how he strives for success and growth even through difficult times.

Steve Mores, Vice President for Training and Sales for Dynamic Air Quality Solutions talks about killing viruses, how to offer Indoor Air Quality, and shares his vast expertise.  You need to know this stuff!

Aaron Ruddick is a 30-year veteran of the HVAC industry and a founder and co-owner of Reliable Comfort in Indiana. Reliable Comfort recently experienced tremendous growth. Aaron discusses the company history, growth, his goals for the future, and issues around mixing family and business. Aaron is a fascinating, smart business owner.