An organisation’s success and competitiveness depend upon its ability to embrace diversity and realise the benefits. Workplace diversity refers to the variety of differences between people in an organisation. Diversity encompasses not just the obvious elements such as race, gender, etc., it also refers to different professional backgrounds and much more. 

To discuss this in greater detail I'm delighted to be joined by Karla Kannan, Senior Vice President of Customer Success at BirchStreet Systems. Having successfully transitioned from the hospitality industry to the world of technology, Karla is in an ideal position to highlight the benefits of transferring skills from diverse industries in order to connect strongly and build meaningful customer relationships. 

Karla believes passionately in the value of connecting different professional backgrounds with new roles to enhance customer service. When correctly directed, an organisation can move from being the customer’s vendor to a customer’s partner and truly make a difference. This is an excellent insight for everyone in the CX space.