Provide: The Path to Owning It

Provide: The Path to Owning It

By Corey Brown, Marketing Leader at ProvideBusinessEntrepreneurshipManagement
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Provide: The Path to Owning It episodes

  • 25. Is a remote workforce the answer to your staffing woes? With Christine Sison

    Finding, recruiting, and retaining talented staff is one of the hottest topics in the healthcare industry right now (and seemingly everywhere else for that matter).

    With labor posing one of the biggest challenges most practice owners face today, we're exploring an unconventional new solution that’s gaining popularity in the wake of the COVID-19 pandemic: remote staffing for dental practices.

    Our guest, Christine Sison, is CEO at Swiss Monkey, an operations and staffing organization that provides virtual front desk and recruitment services for dental practices. Prior to that, she spent more than 10 years building and managing a dental practice, and she is the former executive director of a public-private healthcare collaborative, where she led the development of telemedicine efforts.

    Christine tells us:

    • How practice owners can use remote staffing services to fill key needs, make on-site staff happier and more productive, and improve margins
    • Which positions are ideally suited for remote staffing and which are best left on-site
    • Why remote staffing has become so popular among both practice owners and employees
    • What practice owners can expect to pay for remote staff
    • What key lessons she has learned in her career that help her serve her clients' needs
    • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

      Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

      28 min
    • 24. What to know before you own a healthcare practice, with Michael Dinsio

      The rise of corporate dentistry and the growth of Dental Support Organizations (DSOs) is top of mind for many aspiring practice owners.

      The prospect of competing with these big players can be enough to keep some providers from taking that critical leap into ownership.

      It's not that DSOs provide better care and service to their patients – it's that many have more advanced systems and infrastructure in place.

      Michael Dinsio, a long-time dental industry consultant, says independent startups can compete against these bigger organizations and win as long as they are making informed decisions. 

      Michael is the founder of Next Level Consultants and has spent the last two decades learning the business of dentistry through the eyes of a banker and consultant. In that time, he’s guided more than 400 dental office startups and facilitated more than 300 practice transitions.

      In this episode, we'll discuss:

      • How startup dental practices can hone their competitive advantage over DSOs
      • Why practice ownership is the right step for many young doctors
      • The pros and cons of starting versus acquiring a practice
      • The advantages of hiring a practice consultant
      • What KPIs a practice owner should consider as they weigh whether a consultant is right for them
      • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

        Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

        30 min
      • 23. How to negotiate your commercial real estate lease like a pro, with Joseph Rossi

        When it comes to legally binding documents, there are no do-overs. What you sign is what you get – sometimes for the next 10, 15, or even 20 years!

        When it comes to negotiating a commercial real estate lease for your new or expanding practice, you’ll want to make sure your i's are dotted and your t's are crossed long before you start negotiating with a landlord.

        And, luckily, we know an expert.

        Joe Rossi is the founder and managing partner of Joseph Rossi and Associates (JRA). With strong personal and business ties to the Chicago area, Joe has an innate understanding of the value of real estate and the importance of location.

        Since its inception in 2011, JRA has earned a reputation as a top firm representing healthcare professionals. JRA offers services that address an increasingly diverse set of challenges faced by practice owners, and has completed over 350 real estate transactions in the past decade.

        In this episode, we'll discuss:

        • Factors you should consider when selecting a location for your practice
        • How to determine what monthly rent you can afford
        • Important lease terms you should know, like tenant improvement funds and lien waivers
        • The ins and outs of construction in a leased space
        • Common leasing pitfalls practice owners should avoid
        • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

          Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

          36 min
        • 22: How to avoid paying too much for your first healthcare practice, with Tom Whalen

          In 10 years, the field of dentistry is going to look very different than it does today. Baby boomers who have owned their practices for decades are starting to consider retirement. And younger dentists who have practiced as associates will soon have an opportunity to become practice owners themselves.

          As those aspiring practice owners assess the value of a practice they want to buy, it’s essential they get good advice and expert counsel. 

          In this episode, we're talking to Tom Whalen, CPA at Edge Advisors, who has helped dozens of young doctors buy their first practice and empowered dozens more established doctors to run their practices more efficiently.

          We'll discuss:

          • How young buyers can take advantage of the generational shift in practice ownership
          • Why student loan debt isn't the limiting factor many aspiring practice owners think it is
          • Where to look for a good deal on a practice acquisition
          • What steps a new practice owner should take after the acquisition
          • What metrics new practice owners should focus on to ensure the financial health of their business
          • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

            Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

            30 min
          • 21. How to brand and promote your healthcare practice to reflect your vision, with Ali Patton

            When you're launching a new healthcare practice, it's easy to get lost in the work – building a space, hiring employees, and starting to treat patients.

            But there's an important step that many aspiring practice owners might forget in their rush to get to work: defining a vision, honing a mission statement, and unifying it all under a strong brand.

            Without these guiding principles, your practice may struggle to find a direction, attract patients, and ultimately succeed.

            Today, we're talking to Ali Patton, client development specialist at Affordable Image Marketing Agency. As a previous private practice consultant for 10 years, she has traveled both domestically and internationally, assisting doctors throughout every phase of achieving their practice ownership goals. Ali has personally trained over 1,000 dental practices since 2012 and has a wealth of knowledge when it comes to marketing a product, creating a brand, having a vision, and launching a business. 

            In this episode, she’ll walk us through all the steps in her practice branding process, answering important questions like:

            • What should I consider when creating a vision for my practice?
            • How do I determine a mission statement?
            • How can I make my brand "sticky" in the minds of my target audience?
            • What important things should I include on my practice’s website?
            • How do I create social media content based on my practice’s brand?

            • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

              Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

              36 min
            • 20. From vision to reality: what it takes to start your own (successful) orthodontic practice, with Jill Allen

              Let's get one thing straight: Orthodontics is a highly-specialized field, with demands and nuances that are unlike any other medical practice.

              If you're thinking about starting your own orthodontic practice, it's a good idea to seek the advice of a trusted expert. And, luckily, we know just the person.

              Jill Allen is the owner of Jill Allen & Associates orthodontic consultants, a national firm with a passion for helping doctors bring their practice dreams to fruition. Jill and her team specialize in startup practices, recently-opened practices, and practices with owners who are nearing retirement.

              With her expertise, Jill empowers practice owners with the tools they need to increase growth and streamline their processes. In this episode we discuss:

              • What factors orthodontists should consider when deciding whether or not to start a practice
              • The importance of having a vision for a startup practice
              • Important demographic and geographic considerations
              • Must-have equipment for a startup practice
              • Best practices for staffing, hiring, and training at a new practice
              • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

                Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

                37 min
              • 19. How establishing relationships with your industry partners can help grow your animal hospital, with Jon Butz

                Whether it's modernizing your office to increase productivity, training employees on new procedures and practices, or managing support and service for the reliable equipment you already have, you can’t build or expand an animal hospital without overcoming equipment challenges. However, if you have the support of a trusted industry partner in the equipment space, you’ll be better positioned to overcome these challenges and thrive in the long term.

                In this episode, we’re talking to Jon Butz, director of marketing for Patterson Veterinary Supply’s equipment and supplementary business. Jon has been in the veterinary support business his whole career and knows what it takes to start, outfit, and grow an animal hospital.

                We will discuss:

                • How veterinary equipment needs have evolved over the last 30 years
                • How a supplier's service technicians can become a critical part of your practice team
                • Why modernizing equipment is critical to practice growth
                • Why Patterson Veterinary Supply sponsors educational seminars for its customers
                • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

                  Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

                  28 min
                • 18: Proven ways to increase your hygiene department’s profitability, with Ayla Narayan

                  If you had a magic wand and could change one thing about your dental practice –what would it be?

                  That's the question that Ayla Narayan asks everyone that she meets at the Greater New York Dental Meeting in Manhattan.

                  As an executive coach with Fortune Management, Ayla has cultivated a passion for public health and education over her 20 years in the dental field. Her goal is to continue to inspire, develop, and educate professionals who share her passion for making a positive impact.

                  In her conversations with practice owners, from small, independent operations to large dental service organizations, she regularly gets asked what can be done to improve the profitability and impact of the hygiene department.

                  In this episode, we're picking Ayla's brain to get to the bottom of these important questions:

                  • What's the best way to measure a hygienist's performance?
                  • Why is it important to have a consistent patient experience and process?
                  • How do you get team buy-in when presenting new approaches to patient care?
                  • What's the best way to implement a script for hygienists to follow during appointments?
                  • What’s the one thing hygienists can implement today that will improve their profitability?
                  • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

                    Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

                    21 min
                  • 17. What it takes to create and maintain a financially healthy veterinary hospital, with Jason Castner

                    Veterinarians know that their expertise is specialized to the patients they serve, resulting in better care for the companion animals they see and treat.

                    So, when it comes to keeping their books, why should the service be any less specialized?

                    Finding a Certified Public Accountant (CPA) who specializes in the veterinary industry can make all the difference in terms of building profitability, taking care of employees, and even someday selling your practice.

                    In this episode, we're talking to Jason Castner, CPA, CVA, the managing shareholder at Lacher McDonald & Co. Jason’s role at the firm is to provide business consulting, tax, and accounting services to companion animal practices across the country.

                    We'll discuss:

                    • What specialized expertise a veterinary-specific CPA can offer your practice
                    • Some mistakes Jason has observed that hurt practice profitability
                    • Mission-critical KPIs that established hospital owners should be monitoring
                    • How veterinarians should account for high inflation
                    • How to know when to hire another doctor for your practice
                    • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

                      Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

                      30 min
                    • 16. How new dentists can achieve personal and professional balance, with Amrita Patel, DDS

                      Starting out in the field of dentistry is the beginning of a long journey, full of exciting opportunities — and high-stakes challenges.

                      And for dental students or recent graduates, good advice can be hard to come by.

                      But it might just help you strike a healthy work-life balance and avoid pitfalls that are common to the industry.

                      In this episode, taped live at the Greater New York Dental Meeting in Manhattan, we talk to Dr. Amrita R. Patel, the owner of multiple specialty group practices in New York City.

                      Dr. Patel serves as the new dentist member of the American Dental Association Council(ADA) on Dental Benefit Plans and the New York State Dental Association’s Council on Ethics. She is an ADA Success Speaker, American Association for Women Dentists and New York University College of Dentistry Alumni Association board member, and a 2021 10 under 10 winner, which recognizes new dentists who demonstrate excellence early in their careers.

                      We'll ask her about:

                      • Some of the challenges young dentists can expect to face
                      • Advice for navigating the post-graduate career landscape
                      • Striking a healthy work-life balance
                      • Steps young dentists can take today to pave the road to practice ownership
                      • Tips for successfully managing a new practice
                      • Are you ready to take control of your future and start building your legacy? Visit ⁠getprovide.com/start/the-path-to-owning-it to pre-qualify⁠ for financing in as little as two minutes, with no impact on your credit score.

                        Provide is a division of Fifth Third Bank, National Association. All opinions expressed by the participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The participant’s opinions are based on information they consider reliable, but neither Provide, its affiliates nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by Provide or any of its affiliates. Please consult with appropriate professionals related to your individual circumstances. All lending is subject to review and approval.

                        27 min

                      About Provide: The Path to Owning It

                      From the publisher's feed

                      The Path to Owning It goes beyond surface-level success stories to tell the real, often messy journey of building something from nothing. Join us as we follow one entrepreneur’s path at a time — from bold ideas to breakdowns, pivots, and hard-earned wins. Told entirely in their own words, these stories reveal more than just what these entrepreneurs have built — they uncover who they became along the way. This isn’t another business podcast. It’s about the lived experience of entrepreneurship and the legacy being written in real-time. If you’ve ever wondered what it takes to own your path, this is your invitation. Real stories. Raw lessons. Told by those who lived them.