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Do you and you care about your associates on a personal level?  I'm not saying you are best friends and go out on the town, but do the reps know that you as a manager care about them?

Respect is something that today's generation really takes to heart, and we need to be able to provide respect to make sure our culture is working at its peak.

In this episode, we talk about "Psychic Income, that that is, and seven ways to show respect for your call center associates.

These include:

• Showing interest in your call center associates as people
• Coaching and reprimanding in private
• Celebrating in public
• Talking about advancement
• Why/how to need to keep team meetings positive
• Having reps talk positively about other reps
• Keeping management office hours

For more info on Advice from a Call Center Geek:
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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel