"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari" Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is: Focusing on service accessibility and inclusivity for all customers Leveraging human centred design and cocreation in service design to better engage customers Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

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"Anyone can do this innovation stuff... anyone can do it, and indeed you must." 'Innovation' though has become an all encompassing buzzword that suddenly means everything and nothing at the same time. In this week's episode Elizabeth Mildwater shares her top tips to build an innovative public sector that focus not on technology, but on praise culture, finding a sweet spot and on proximity.

Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment

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Data is an asset. We've all heard it. But it isn't really, atleast not yet. Why? Because in the public sector space decisions are still being made off insufficient or anecdotal evidence because accessing data - due to legislation, privacy and clunky proccess - is still too hard. Mandeep Flora discusses how to get the right data to the right people at the right time. Further he delves into how to build transparency, trust and social responsibility to engage people in how government uses their data.

Mandeep Flora, Director Data Strategy and Solutions Platform, Ontario Ministry of Children, Community and Social Services

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Judicious use of digital technology has enabled Georgia State University to create seamless student journeys through anytime anywhere learning. This, combined with student analytics that enables early intervention, has helped achieve a 75% graduation rate for Freshmen commencing at GSU - more than double the OECD average of 37.2%. Phil Ventimiglia and Tom Willner of GSU discuss how this was achieved.

Phil Ventimiglia, Chief Innovation Officer and Tom Willner, Director of Enterprise Applications at Georgia State University

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When we hear 'innovation' we think technology, but technolog means nothing if it isn't solving a problem. Instead Michelle E. DiEmanuele shares how three other kinds innovation - work, product and experience-based can help deliver better government services.

Michelle E. DiEmanuele, Secretary of the Cabinet, Head of the Ontario Public Service

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Local government agencies collect a wealth of information about their citizens, assets and environment. However it is rarely effectively used to inform decision making with security, custodianship and cost related barriers. The City of San Rafael, California shares how they cost effectively and quickly built a data program from scratch.

Sean Mooney, Director, Digital Service and Open Government and Vedika Ahuja, Product Manager - Data and Insights at the City of San Rafael

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

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Bad data costs organisations an average of USD$12.9 million annually. Major Transport Infrastructure Victoria worked to overcome this by established data reliability with a multi-cloud transformation journey that changed both behavious and systems. Saher Junaid discusses.

Saher Junaid, Assistant Director, Digital Safety Systems, Major Transport Infrastructure Authority.

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Shared Services Canada has embarked on a transformation to shift legacy data systems to an enterprise cloud platform. Crucially this approach is collaborative, yet remains customisable and flexible to meet individual agency needs. Scott Jones shares details of the approach that has reduced duplicate costs and achieved faster turnarounds.

Scott Jones, Executive Vice President, Shared Services Canada.

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Healthcare workforces are overworked. Emergency departments are under pressure, and patient care access times are increasing. To overcome this NSW Health in Australia have developed a single access front door that connects consumers with the right care, in the right way at the right time. Matthew Daly discusses.

Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health.

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While data governance mightn't be the sexiest of projects its a crucial foundational process that enables you to harness data as a business asset. Sandy Jack shares how the Virginia DMV reworked their governance structures to unlock data insights and reduce customer wait times by 33 minutes at services centres.

Sandy Jack, Assistant Commissioner for Data Management, Virginia DMV

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