Shared Services Canada has embarked on a transformation to shift legacy data systems to an enterprise cloud platform. Crucially this approach is collaborative, yet remains customisable and flexible to meet individual agency needs. Scott Jones shares details of the approach that has reduced duplicate costs and achieved faster turnarounds.

Scott Jones, Executive Vice President, Shared Services Canada.

This episode of the Public Sector Podcast is brought to you by AWS.

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Healthcare workforces are overworked. Emergency departments are under pressure, and patient care access times are increasing. To overcome this NSW Health in Australia have developed a single access front door that connects consumers with the right care, in the right way at the right time. Matthew Daly discusses.

Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health.

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While data governance mightn't be the sexiest of projects its a crucial foundational process that enables you to harness data as a business asset. Sandy Jack shares how the Virginia DMV reworked their governance structures to unlock data insights and reduce customer wait times by 33 minutes at services centres.

Sandy Jack, Assistant Commissioner for Data Management, Virginia DMV

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Balancing data insight with risk is a perpetual challenge in the government space. But by simplify data tools and processes, and promoting data literacy, enabling all individuals to confidently use and benefit from data-driven insights is possible. Michael Amon discusses how to achieve data democratisation.

Michael Amon, Director - Data Policy, Evaluation & Visualisation, Australia Attorney-General's Department

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Often a user needs to interact with different products owned by different agencies to get one thing done. But rarely do these products connect together. Wendy MacDermott shares how the Government of New Brunswick is harnessing user voices to design smarter services that reduce the burden.

Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick

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"The public sector will never be the lions of the animal kingdom when it comes to talent attraction... but we can be peacocks." In this episode Nick Field, Director of Organisational Performance shares his tips, tools and strategies to help make government an employer of choice.

Nick Field, Director, Organisational Performance, Essential Services Commission.

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More than just a buzzword, operational excellence is the cornerstone of any successful organisation's long-term growth strategy. Ruth Owen shares her top tips to help you build a slick, well tuned, operational process with a focus on the unique government environment.

Ruth Owen, Deputy Secretary/COO, NSW Department of Education

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With budgets and competing priorities a constant challenge in the public sector, government need to prioritise, optimise and collaborate. In this episode Robert Osmond of the Virginia IT Agency discusses the key trends revolutionising the future of government operations.

Bob Osmond, Chief Information Officer at the Virginia IT Agency.

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"Be curious, not judgemental." In this session Sharon Pratchler discusses the importance of building diverse teams to create user-centred and empathetic government services that are accessible across multiple service pathways for maximum inclusivity.

Sharon Pratchler, Ombudsman and Public Interest Disclosure Commissioner, Legislative Assembly of Saskatchewan.

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Technology is only the tip of the iceberg when it comes to digital transformation. Governance, procurement, funding, IT and, cruciually, culture must all come together to enable pace and create impact. Mike Hill shares his transformation experience with the UK Cabinet Office

Mike Hill, Chief Digital Information Officer, UK Cabinet Office

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