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In today’s episode I speak with Edu Moore, Product Director at Clara, Latin America’s leading end-to-end business spend management platform. Edu has an impressive career and worked in three FinTech Unicorns - Nubank, Bitso and Clara. We go through challenges of collecting feedback, prioritization, the differences between B2C and B2B product management, and how to keep PMs motivated
"You don't necessarily need to jump from one product to another. If the one product you have is working well, is attracting new customers, is gaining traction, you got retention, you got engagement, then maybe you should focus on the core, build the key functionalities that customers want and the ones that will actually help your business grow."
Maybe this is the secret to successful unicorns let’s dive into it!
👉 You can find Edu here
👉 And you can find Monica here:
If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts
🗞️ Newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062789745407340544
📞 Schedule a free “Open Office” call with Monica: https://www.kalendme.com/en/fintechwithmoni-ejoob
In this Purpose Driven FinTech episode we cover:
(0:00:00) The struggle of collecting feedback and customer intuition
(0:04:08) The role of purpose in Edu’s career and leadership style
(0:08:11) Transition from investment banking to FinTech
(0:10:10) The fulfillment and impact of working in FinTech
(0:12:52) Differences in product management between startup and scale-up FinTech
(0:17:19) Prioritization and focus in B2C and B2B FinTech
(0:21:20) The importance of focusing on the core product
(0:27:19) Collecting feedback and decision-making in B2C and B2B
(0:35:50) Keeping product managers motivated and high-performing
(0:43:09) Partnering with governments to promote financial education in schools
SEARCH QUESTIONS
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Production and marketing by Monica Millares. For inquiries about supporting or sponsoring the podcast, collabs or guest appearances email Monica at [email protected]
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
In today’s episode I speak with Kevin Brockland, Founder and Managing Partner at Indelible Ventures, a seed stage venture fund in Malaysia. We go through the three Ps needed to build products and companies with impact: People, Process & Product.
The conversation is packed with Product gems - we go deep in product growth, onboarding optimization, removing friction, customer mapping, fluidity in processes and much more!
Let’s dive into it!
👉 You can find Kevin here
👉 And you can find Monica here:
If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts
🗞️ Newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062789745407340544
📞 Schedule a free “Open Office” call with Monica: https://www.kalendme.com/en/fintechwithmoni-ejoob
In this Purpose Driven FinTech episode we cover:
(0:05:14) The role of purpose in Kevin’s life and business, and the branding problem around impact investing.
(0:07:13) What does Indelible Ventures do
(0:09:07) Navigating regulation in the APAC region and the potential benefits of unification around regulation and policy
(0:13:23) Kevin’s three P's for evaluating investable companies: people, process, and product
(0:14:48) Establishing frameworks and processes for collecting users feedback
(0:16:08) Comparing building a product to the scientific method and the need for perpetual learners with a growth mindset.
(0:17:47) The need for fluidity in processes and shortening feedback loops, and the spiraling out of control of large organizations' check and balance systems.
(0:20:21) The importance of understanding unknown unknowns and the need to act responsibly.
(0:21:16) The challenges of evaluating CEOs and founding teams as critical people in a startup
(0:25:35) The practical terms of feedback loops in building products and the importance of shortening them.
(0:29:29) Mapping out user journeys and focusing on optimizing individual components of the conversion funnel.
(0:30:55) Establishing ideal customer personas and understanding triggers for awareness in the conversion funnel.
(0:40:16) The need for product design to consider the user's competency, pain points, and usage characteristics, and the importance of creating habitual formations in the product design.
(0:41:47) The importance of showing value right away in the onboarding process, and the potential for personalizing the onboarding process based on initial usage desire.
SEARCH QUESTIONS
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Production and marketing by Monica Millares. For inquiries about supporting or sponsoring the podcast, collabs or guest appearances email Monica at [email protected]
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
Money20/20 Amsterdam was the event of the Summer! A place where new ideas, perspectives and people meet. It is definitely not your traditional event, it is fun and experiential. I had a blast and without a doubt I can say it was an amazing life and professional experience. So I’ll dedicate today’s episode to my session titled "The Sound of Payments"
Of course I’m biased because that was my talk . But genuinely, I thought it was an amazing creative session where we mixed the right and left brain. First you had me explaining the trends of the industry, while in the background you had poets capturing my thoughts and message in their own words. After each trend, I would then handover to the DJ Angus, and he’d open the floor to the poets, who in turn, they would do an amazing performance paraphrasing my words into a wonderful piece of art / music. I was told by the audience, this was mesmerizing and as I talked through each of the trends, the energy started to build up!
And of course I can’t close this section without giving huge thanks and kudos to John Ryan, founder of PayEd. He was the mastermind behind The Sound of Payments, and I’m honored that out of all the people in the world, he invited me as part of the Advisory Board to be the one representing PayEd - Education in Payments on stage. I’m extremely grateful, thanks John!
Let's go backstage and find out all the detailed of what happened before, during and after!
👉 You can find John here:
👉 And you can find Monica here:
👉 You can find more about Money2020 here:
If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts!
In this Purpose Driven FinTech episode we cover:
(0:01:43) The experience of The Sound of Payments at Money 2020
(0:05:49) Motivation behind attending Money 2020
(0:08:17) PayEd and its focus on payments education
(0:12:25) The concept of the Sound of Payments
(0:13:55) Importance of creating a fun and memorable experience
(0:16:55) Audience perspective on the high-energy performance
(0:19:23) Goal to have payments education resonate outside the event
(0:21:15) Bringing the energy from the performance to the workplace
(0:24:03) Upcoming events in Europe and the Knowledge Partner role
(0:25:33) Transitioning between remote work and returning home
(0:27:33) Importance of looking at different markets and opportunities in payments
(0:28:59) Increase in open roles in payments industry
(0:30:43) Importance of sustainability in payments
(0:32:19) Need to focus on making the transition to digital payments sustainable
SEARCH QUESTIONS
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Production and marketing by Monica Millares. For inquiries about supporting or sponsoring the podcast, collabs or guest appearances email Monica at [email protected]
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
Lissele Pratt is the Founder of Capitalixe, a fast-growing fintech consultancy. Capitalixe specializes in helping medium to high-risk industries obtain market-leading fintech, payments, and banking solutions. Lissele has been recognized by the industry multiple times, she was named in Forbes' 30 under 30 Finance list and won Rising Star of the Year at the UK FinTech Awards
👉 You can find Lissele here:
👉 And you can find Monica here:
If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts!
In this Purpose Driven FinTech episode we cover:
(0:00:00) Purpose of Capitalixe: Provide reliable payment and banking solutions to businesses globally
(0:08:14) Underserviced industries, jurisdictions and medium and high risk businesses
(0:13:32) What makes a good product
(0:15:45) Framework for assessing tech partners
(0:19:18) How Lissele got on the Forbes 30 under 30 list
(0:22:01) Overcoming the challenge of lack of experience
(0:23:18) Challenges of being a young CEO
(0:26:25) Company culture and values: teamwork and celebration
(0:28:09) Remote work and freedom as a core value
(0:33:03) Suggestions for promoting diversity in fintech
(0:37:00) Male dominance and challenges in the payments sector
(0:38:59) Importance of transparency for customers, staff, and shareholders
SEARCH QUESTIONS
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Production and marketing by Monica Millares. For inquiries about supporting or sponsoring the podcast, collabs or guest appearances email Monica at [email protected]
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
Huw Davies is the Co-founder and Chief Commercial Officer at OzoneAPI. Huw believes open banking, open finance and open data will change the world, and he is a man on a mission to make it happen. He’s spent over 20 years in banking and payments building high growth businesses and teams at places like Barclays, MasterCard and HSBC before turning his attention to building FinTech start ups.
To me Huw gives us the best explanation of open banking, open finance, and open data on the internet today! We cover what do we mean with “Open APIs”, the benefit of open, how does open banking enables embedded finance, the role of the regulator, understanding open banking APIs as a Product, the challenges of Ozone API’s Product team, global expansion, and we go back to full circle to explore how open banking has the potential to improve the quality of millions of lives.
Ozone API and Smart Data Foundry created a free industry tool to help deliver more clarity in this complex world of open banking, open finance and open data. They just launched the Standards Library and Innovation Atlas where you can explore the evolution of worldwide standards for open banking, open finance and the open data economy, and learn more about the ecosystems they exist in at The Global Open Data Tracker.
👉 You can find Huw here:
👉 And you can find Monica here:
If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts!
In this Purpose Driven FinTech episode we cover:
(0:00:00) Exploring the role of purpose in life and business
(0:04:16) Finding purpose in FinTech
(0:06:29) Open banking and Open Finance
(0:07:54) What are Open Banking APIs
(0:11:57) Benefits of Open Banking and Open Finance
(0:13:50) Open Data in financial services and beyond
(0:16:30) Challenges of Open Data
(0:20:25) Embedded Finance
(0:24:33) Global expansion and regulatory challenges
(0:29:46) Building a core platform for global Open Banking Standards
(0:37:58) Challenges for Product and Tech
(0:39:49) Financial Inclusion
SEARCH QUESTIONS
—
Production and marketing by Monica Millares. For inquiries about supporting or sponsoring the podcast, collabs or guest appearances email Monica at [email protected]
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
Julie Martin is the Head of Product at Stashaway. Julie started her career in investment banking, moved to Product in a Fashion company and now heads a team building Investment Products at a Robowealth FinTech.
We cover her story on how she entered the FinTech market coming from Fashion, transitioning from a Product Manager solo contributor to a Head of Department, the customer pain points Stashaway is solving for in the investments journey, how to build an outcome driven product culture, diversity in Fintech , and how regulators can improve to facilitate innovation in FinTechs.
👉 You can find Julie here:
👉 And you can find Monica here:
If you enjoy this pod, please subscribe in YouTube, follow and leave a 5 star rating on Spotify and a review on Apple podcasts
In this Purpose Driven FinTech episode we cover:
(0:02:41) How to aligning work with purpose: Finding impact and enjoying the process
(0:04:55) How to move career trajectory from Fashion to FinTech
(0:08:24) How to Crack the Product Interview
(0:10:55) The Challenges of Transitioning from Individual Contributor Product Manager to Head of Product
(0:16:13) What does Stashaway do?
(0:18:51) Exploring Long-Term Wealth Building Strategies and Wealth Management Solutions
(0:20:26) Thoughtful Product Development and Customer Engagement
(0:23:25) Exploring the Top Pain Points of Retail Investment Customers
(0:29:09) Women in Fintech and Product Management
(0:32:04) The Importance of Diversity in Product Management and Hiring
(0:33:31) Qualities of an Outcomes-Driven Product Team
(0:37:34) Agile Product Development and Measuring Impact
(0:39:02) Strategies for Delivering MVPs and Improving the Product Development Processes
SEARCH QUESTIONS
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Production and marketing by Monica Millares. For inquiries about sponsoring the podcast, email Monica at [email protected]
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
Simon Clarkson is the Founder and Consultant CMO at Purposecraft where he helps companies develop and implement a clear, evidence-based strategic purpose, while empowering functions to be catalysts for change and creators of customer value.
In today’s episode, we go deep to understand what do we mean with Purpose. Its impact on company success, the governance to measure it - and how he’s successfully done this with a 9000 people organization! We explore the role of Purpose in FinTech and discuss a framework you can use to define a clear evidence-based strategic purpose to differentiate your Product and FinTech.
We discuss how Purpose and Strategy are two sides of the same coin and how strategic purpose development is the highest level of strategy, which involves defining the value that a company brings to the world and drives its strategic direction.
👉 You can find Simon here
👉 And you can find Monica here:
If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts
🗞️ Newsletter: Innovating FinTech - Available on LinkedIn
In this Purpose Driven FinTech episode we cover:
(02:05) The Why of Purposecraft - a story about their journey and how they got into existence
(06:26) Purposecraft’s purpose and problem statement they are solving
(10:07) Definition of purpose in the context of an organization
(11:34) The relationship between having a clear purpose and having impact in society
(16:03) The role of the CEO, Clevels and Board when creating a company purpose
(16:54) The impact of leading with the heart
(19:27) How Simon brought a 9000 people organization on board setting up a new company purpose
(23:03) How to measure purpose and success
(25:23) Fintech and purpose
(30:38) How our capabilities and identity place us in a unique way to help customers with financial well being in a way that it's different than everybody else
(35:50) Questions can we ask ourselves to set a strategic purpose
(40:53) Where to find out more about Simon and Purposecraft
(41:15) Closing question: If you could change one thing, just one thing in Fintech, to make fintech better and have positive impact to customers, staff and investors, what could it be?
SEARCH QUESTIONS
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Production and marketing by Monica Millares. For inquiries about supporting or sponsoring the podcast, collabs or guest appearances email Monica at [email protected]
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
Welcome to Purpose Driven FinTech.
I’m your host Monica Millares.
In this podcast, I interview FinTech Founders, Product leaders and experts to uncover their stories, challenges, and lessons learnt in building products with impact.
Let’s be honest.
It’s a lot of work to build FinTechs and products people love while giving investors positive returns.
If you want to stay ahead of the game you need to be able to cut through the noise and build FinTechs that solve real customer needs in a differentiated manner.
The underbanked and the squeezed middle class are fighting with Financial stress.
We as FinTechers have the power to influence people’s financial lives by making FinTech better and more human.
Its a big mission, so we need to put our minds and hearts together to make financial safety a reality for everyone.
Tune in every Tuesday for new insights, actionable tips and inspiring conversations
👉 You can find Monica here:
If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts
⭐ Leave a Spotify Review: Coming soon
⭐ Leave an Apple Review: Coming soon
🗞️ Newsletter: Coming soon
📞 Schedule Free Call: https://www.kalendme.com/en/fintechwithmoni-ejoob
—
Production and marketing by Monica Millares. For inquiries about sponsoring the podcast, email [email protected]
Music by Alex_Kizenkov & prazkhanal from Pixabay
Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.
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