Watch this episode to learn why empathy does not impede accountability or performance and how leaders can be empathic while respecting their boundaries and mental health.

Maria Ross is an empathy advocate who believes cash flow, creativity, and compassion are not mutually exclusive. She is also the author of The Empathy Dilemma. In this episode, she describes how leaders can leverage empathy in the workplace to boost employee engagement - and even joy.

00:00 Preview

00:36 Introduction 

00:54 About Maria Ross

04:13 What’s the business case for empathy?

07:09 Biggest empathy myths

11:18 Reflections from The Empathy Dilemma

12:06 What did Maria learn from leaders perceived as empathic?

15:01 Power of Empathy in a moment

15:38 Maria’s “5 Pillars of Empathy”

19:15 Mental health in the workplace

22:57 What are the limits to empathy?

26:57 How to practice empathic leadership without sacrificing accountability, performance, or mental health

30:34 Decisiveness is not a barrier to empathy (or the other way around)

32:18 Can AI become empathic?

36:52 Maria Ross’s Purposeful Empathy story

CONNECT WITH ANITA

✩ Email [email protected] 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn https://www.linkedin.com/in/anitanowak/

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH MARIA

✩ Email [email protected]

✩ Website https://mariaross.com/

✩ LinkedIn https://www.linkedin.com/in/mariajross/

✩ Instagram https://www.instagram.com/redslicemaria/

✩ Podcast https://mariaross.com/podcast/

SHOW NOTES

✩ The Empathy Dilemma

✩ The Empathy Edge

✩ Maria as a guest on Purposeful Empathy

Video edited by David Tsvariani

Watch this episode to hear a Harvard-educated psychologist explain why empathy is needed for healing and belonging.

Dr. Arthur Ciaramicoli is a licensed clinical psychologist who has been treating clients for more than 45 years. He is also a prolific author whose books include The Power of Empathy. In this episode, he offers tools and strategies to counter biases that undermine our self-confidence, and strategies for empathic listening without projecting.

00:00 Preview

00:28 Introduction 

00:47 About Arthur Ciaramicoli

2:41 Arthur’s backstory that led him to study empathy

9:38 An empathic experience that changed Arthur’s life 

13:05 The accuracy of empathy 

16:30 How do our biases affect our view of ourselves?

17:19 How to listen without projecting

19:38 Why empathic listening is more important now than ever

22:35 Difference between sympathy and empathy

25:18 The dark side of empathy 

27:27 How to identify a psychopath

32:43 Belonging as an antidote to suffering 

40:36 Arthur’s next book:  The Power of Soulful Healing 

43:32 Arthur Ciaramicoli’s Purposeful Empathy Story 

CONNECT WITH ANITA

✩ Email [email protected] 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn https://www.linkedin.com/in/anitanowak/

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH ARTHUR

✩ Email [email protected]

✩ LinkedIn https://www.linkedin.com/in/drarthurciaramicoli/

✩ Instagram https://www.instagram.com/dr.arthur_ciaramicoli/

SHOW NOTES

✩ A few of his empathy related books

Video edited by David Tsvariani

Watch this episode to hear an introvert turned public speaking expert share tips and tricks to become a super communicator at work. Shola Kaye is the author of two books and an international speaker on Empathy at Work, Communication, and Inclusive Leadership. She’s passionate about helping organisations create an atmosphere of respect and kindness. In this episode, she discusses how kindness and inclusion in the workplace enhance performance and retention. 

00:00 Preview

00:32 Introduction 

00:52 About Shola Kaye

02:21 Shola’s backstory that led her to empathy in the workplace

05:53 How Shola started building confidence at work early in her career 

08:46 The business case for empathy at work

11:22 The role of empathy in conversations surrounding EDI (equity, diversity and inclusion) 14:01 The difference between inclusion and belonging 

16:13 The intersection of empathy, inclusion and communication: A powerful combination for transformation in the workplace  

17:54 Strategy 1 for having empathic conversation at work: Calling in

22:19 Strategy 2 for having empathic conversation at work: NET

26:01 What is Big talk vs small talk?

27:28 The role of empathy when talking about resistance to change

31:54 How to be a DIVA at Public Speaking 

35:27 Big Talk, Small Talk and Everything in Between 

37:10 Shola Kaye’s Purposeful Empathy Story 

CONNECT WITH ANITA

✩ Email [email protected] 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn https://www.linkedin.com/in/anitanowak/

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH SHOLA

✩ Website https://www.sholakaye.com

✩ LinkedIn https://www.linkedin.com/in/sholakaye

SHOW NOTES

✩ Why Some of Us Don't Have One True Calling

✩ A Survival Guide for Leaders

Video edited by David Tsvariani

Watch this must-see episode to be inspired by one man’s journey to light and love, despite being bars as a “super-predator” for a crime he didn’t commit.

Halim Flowers was 16 years old when he was charged with felony murder and sentenced to two life sentences. After more than two decades of incarceration, he is now a published author and artist, whose paintings have been on display in galleries around the world. In this episode, Halim shares his journey of imprisonment and describes how reading and writing kept his heart open and free. His story of Purposeful Empathy will move you to tears.

00:00  Preview

00:52  Introduction 

01:10  About Halim Flowers

02:42  Halim’s Ted Talk, Criminal Justice Reform

05:52  Antwone Fishers poetry collection: Who Will  Cry For the Little Boy?’

08:04  Why Halim chooses to embraces resilience and release resentment

11:22  Books that shaped Halim

16:46  Education despite incarceration

22:50  What inspires Halim’s art?

28:33  What does Halim want to teach his daughter?

33:29  Expressing gratitude for his community behind bars

40:12  Where does Halim see himself in 5 years?

46:15  Halim’s Purposeful Empathy story

CONNECT WITH ANITA

✩ Email [email protected] 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn https://www.linkedin.com/in/anitanowak/

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH HALIM

✩ Website https://www.halim-flowers.com/

✩ LinkedIn https://www.linkedin.com/in/halim-flowers-99a25abb/

✩ Instagram https://www.instagram.com/halimflowers/

SHOW NOTES

✩ Website

✩ Halim Flowers TED Talk

✩ Thug Life in D.C.

✩ Antwone Fisher

✩ Who Will Cry For the Little Boy?

Video edited by David Tsvariani

Watch this episode to hear a UX designer explain why he’s committed to nurturing a society where empathy takes centre stage.

Shelton Davis is the founder & CEO of The Empathy Lab and Empathy Decathlon.® In this episode, he explains why empathy is imperative to innovation, and describes his 10-step empathy framework designed to help individuals, teams, and organizations better utilize empathy through layered skill practice. 

00:00 Preview

00:39 Introduction 

00:56 About Shelton Davis

02:38 Shelton’s backstory that led him to empathy 

04:22 A common empathy myth: understanding does not mean agreement

06:30 ChatGPT’s definition of empathy 

07:18 Shelton’s definition of empathy 

08:55 How to incorporate empathy into UX design

12:33 The role of empathy in innovation 

15:05 The Empathy Decathlon®: A 10 step program 

18:00 Step 1: Energy 

19:34 Step 2: Baggage 

21:15 Step 3: Self-Awareness 

22:33 Step 4: Inventory 

23:04 Step 5: Hearing

23:54 The importance of slowing down

32:05 Step 6: Responding 

36:50 What prevents us from listening, responding, and connecting with one another? 

39:47 Step 7: Asking

41:41 Step 8: Meaning 

42:47 Step 9: Feedback 

45:17 How to practise feedback at home

48:46 Step 10: Lead  

51:42 Shelton Davis’s Purposeful Empathy Story 

CONNECT WITH ANITA

✩ Email [email protected] 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH SHELTON

✩ empathylab.io

SHOW NOTES

✩ Where to buy Empathy Lab swag

✩ Empathy Decathlon 

Video edited by David Tsvariani

Watch this episode to learn about the evolution of empathy - spanning visual art to cutting-edge neuroscience.

Dr. Susan Lanzoni is a writer and historian of psychology, psychiatry, and neuroscience. She is also the author of Empathy: A History. In this episode, she unpacks one of the primary questions of empathy: How can the self understand the other?

00:00 Preview

00:37 Introduction 

00:54 About Susan Lanzoni, PhD

02:35 How the meaning of empathy has evolved

06:42 The origin story of empathy involves art

09:51 Aesthetic empathy, emotional empathy, and cognitive empathy 

13:42 The neuroscience of empathy 

17:04 How empathy “draws a border but also builds a bridge”

22:22 The continuum from pity to empathy and the tension of lived experiences

26:21 Doctors Kenneth & Mamie Clark and "The Doll Test"

34:48 The benefits of purposeful empathy and the importance of empathy training

37:12 Susan’s next empathy journey: Exploring all the ways empathy is expressed and felt

42:21 Susan Lanzoni’s Purposeful Empathy Story 

CONNECT WITH ANITA

✩ Email [email protected] 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH SUSAN

✩ susanlanzoni.com

✩ LinkedIn Susan Lanzoni

Show Notes

Empathy: A History

A Heart-shaped Rock https://bulletin.hds.harvard.edu/a-heart-shaped-rock/comment-page-1/?unapproved=796&moderation-hash=f1cc5ab0fc53650de4aab7d7a76bfb7e#comment-796 

“The Doll Test" https://www.naacpldf.org/brown-vs-board/significance-doll-test/ 

Video edited by David Tsvariani

Watch this episode to hear an ecofeminist philosopher explain why we should think in terms of “Entangled Empathy” for non-humans as opposed to "animal rights.”

Dr. Peter Sear is the author of Empathic Leadership: Lessons from Elite Sport and founder of The Empathic Minds Organization which offers leadership programs and team-building. In this episode, he shares why Empathic Coaching is on the rise and why it’s useful within business contexts as well. He also describes how empathy gets the best from players (and employees) and can be used to motivate teams.

Watch this episode to hear two experts (and parents) describe how a deck of cards can help families connect on a deeper emotional level and strengthen social intelligence in kids, and parents alike.

Watch this episode to learn how empathy can become a multi-generational trait and how to cultivate empathy in teenagers.

Dr. Jessica Stern is a developmental psychologist whose work explores parent-child social-emotional development. In this episode, she speaks about the findings of a 25-year study that examined empathy development across three generations. She also discusses how peer groups and social media impact the mental health of teens.

00:00 Preview

00:42 Introduction 

01:00 About Dr. Jessica Stern 

02:27 Why is empathy so important for children and teenagers?

06:49 The importance of "serve and return" interactions starting in infancy 

10:08 The "Still Face Experiment” - How disengagement impacts children’s emotional development

15:25 Why do teenagers feel the desperate need to belong?

18:27 Strategies for parents to manage how their teens consume social media

23:16 Observing empathy in action in Jessica’s research 

28:15 Empathy across three generations - Exploring Jessica’s research

33:21 How to break un-empathic intergenerational patterns

34:59 Ways to break toxic Intergenerational cycles

41:25 Holding space and reflective listening  

46:10 Jessica Stern’s Purposeful Empathy Story 

CONNECT WITH ANITA

✩ Email [email protected] 

✩ Website https://www.anitanowak.com/

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn https://www.linkedin.com/in/anitanowak/

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH JESSICA

✩ Website: www.drjessiestern.com

✩ X (formally Twitter) @JessAStern

✩ LinkedIn: www.linkedin.com/in/jessicaastern/

Show Notes 

Video Edited by David Tsvariani