Watch this episode to learn why empathy involves a suite of technical skills. 

Andrea Goulet is the author of Empathy-Driven Software Development. In this episode, she describes why the industry needs more empathy. Not only to help it overcome a history and culture of shame and contempt, but also to help its coders flourish by developing 12 empathy skills. 

00:00 – Introduction

00:25 – About Andrea Goulet 

1:04 – Why empathy matters to software development 

2:42 – Deconstructing what empathy means for software engineers 

3:49 – The role of empathy in technology 

6:00 – Why is there a culture of contempt and shame in the software industry? 

10:27 – What is an Empathy System Architecture? 

12:31 – How can empathy create a resilient software system? 

14:21 – What programming and empathy have in common 

18:23 – Why the software industry needs a systems overhaul to overcome a culture of contempt 

23:20 – How to create a culture of empathy in tech 

29:04 – Andrea Goulet’s Purposeful Empathy Story 

34:27 – Conclusion 

CONNECT WITH ANDREA 

✩ Twitter: @andreagoulet 

✩ LinkedIn: https://www.linkedin.com/in/andreamgoulet/ 

✩ Business: www.heartware.dev ; corgibytes.com 

✩ Online community: empathyintech.com 

CONNECT WITH ANITA 

✩ Email [email protected] 

✩ Website https://www.anitanowak.com/ 

✩ LinkedIn www.linkedin.com/in/anitanowak 

✩ Instagram https://tinyurl.com/anitanowakinstagram 

✩ Twitter https://twitter.com/anitanowak21 

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook 

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity 

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast 

This episode was brought to you by Grand Heron International 

REACH THEM AT 

✩ Website www.grandheroninternational.ca; www.ghi.coach 

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/ 

✩ Facebook https://www.facebook.com/grandheroninternational/ 

✩ Instagram @Grand_Heron_International 

✩ Twitter @GrandHeronIntl 

✩ https://twitter.com/GrandHeronIntl 

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A 

Video Edited by David Tsvariani

Watch this episode to learn a powerful five-step method to address trauma in the workplace.

Katharine Manning - author of The Empathetic Workplace - has 25 years’ experience training and consulting on trauma and victimization, including some of the most notorious cases including Bernie Maddoff, the Boston Marathon bombing, the Pulse nightclub and South Carolina church shootings, and the violence in Charlottesville. In this episode, she unpacks a method to address trauma in the workplace.

0:00 – Introduction

0:23 – About Katharine Manning

1:19 – How does trauma impact empathy?

2:38 – What does “psychological safety” in the workplace mean?

6:25 – The need for more empathic leaders in organizations everywhere

7:43 – Manning describes her LASER method

11:18 – How empathic approaches can reduce conflict at work

14:57 – How to manage the emotions of others?

18:20 – A compelling example of how compassion fatigue can manifest at work

21:13 – How to overcome compassion fatigue?

23:48 – How leaders can adopt empathy as a core value for the organization

28:40 – The inspiring Maya Angelou quote Manning uses to conclude her book

30:42 – Manning’s Purposeful Empathy Story

CONNECT WITH KATHARINE

✩ Twitter: https://twitter.com/kl_manning

✩ Instagram: https://www.instagram.com/empatheticworkplace/

✩ LinkedIn: https://www.linkedin.com/in/katharine-manning/

✩ Facebook: https://www.facebook.com/EmpatheticWorkplace/

✩ Author Website: www.katharinemanning.com

✩ Website: www.blackbird-dc.com

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani

Watch this episode to learn how non-Indigenous people can practice empathy as allies.

Sandi Boucher is an Ojibwe leader, author of The Path and a motivational speaker whose work advances Reconciliation in Canada. In this episode, she shares how non-Indigenous people can be allies. She also describes Anishnaabe teachings on humility and empathy.

00:00 – Introduction

00:23 – About Sandi Boucher

01:33 – What Canadians need to know about Reconciliation

03:18 – How the discovery of unmarked graves changed the urgency and discourse of Reconciliation

05:53 – What non-Indigenous people should be conscious of when trying to educate themselves

07:48 – Sandi’s path to working in Reconciliation

14:22 – What needs to change for Reconciliation to happen?

16:12 – Sandi’s reaction to Canada’s formal apology to Indigenous people

18:23 – What is a “people-driven”  approach to Reconciliation?

21:27 – How does empathy help people overcome internalized racism and oppression?

25:37 – The role of non-violent resistance in Reconciliation

27:00 –  The importance of empathy and humility in Anishinaabe teachings

36:18 – What makes Land Acknowledgments progressive versus performative?

39:55  – Sandi Boucher’s Purposeful Empathy Story

43:11 –  Conclusion

CONNECT WITH SANDI

✩ Twitter @SandiBoucher

✩ Instagram @sandi.boucher

✩ LinkedIn: https://www.linkedin.com/in/sandiboucher/

✩ Facebook: https://www.facebook.com/sandi.boucher/

CONNECT WITH ANITA

✩ Links: https://linktr.ee/anitanowak

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website: www.grandheroninternational.ca; www.ghi.coach

✩ LinkedIn: www.linkedin.com/company/grand-heron-international/

✩ Facebook: www.facebook.com/grandheroninternational/

✩ Instagram: @Grand_Heron_International

✩ Twitter: @GrandHeronIntl

Video Edited by David Tsvariani

Watch this episode to learn what neuroscience reveals about empathy.

In this far-reaching conversation with neuroscientist Dr. Christian Keysers (who served as part of the team that discovered mirror neurons), this episode explores how even though our brains are biologically predisposed to empathy, on a daily basis, we are responsible for responding empathically or not. The implications of this - for relationships and society - are incredibly significant.

00:00 Introduction

00:22 About Christian Keysers and his work

01:38 A moving passage from Keysers’ book about the empathy he felt on his wedding day

03:12 The discovery of mirror neurons

06:28 How our brains operate differently than a computer

08:21 What is empathy’s ego-centricity bias?

11:39 Can we empathize with machines - and will they ever empathize with us?

14:19 The risks and opportunities of empathic AI

16:47 What neuroscience is revealing about interconnectedness

22:58 The discovery and significance of “shared circuits”

26:43 How Keysers’ scientific understanding of empathy has changed his relational behaviour

31:02 How can we make empathy more habitual - and what are the benefits of doing so?

35:59 How to overcome our empathy biases and become more inclusive

43:08 The potential of psychedelics for empathy

49:06 Christian Keysers’ Purposeful Empathy Story

50:41 Conclusion

The Empathic Brain: https://nin.nl/research/researchgroups/keysers-group/empathic-brain/

CONNECT WITH CHRISTIAN

✩ LinkedIn: Christian Keysers

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani

Watch this episode to understand why empathy is so important to educators.

Naomi Toland is the Head Teacher at Honeybees Preschool, a Google Innovator,  and the creator of Empathetic Educators. In this episode, she explains why empathy in teaching is so important—both for students and teachers. She also shares why in order to walk in someone else’s shoes, you have to look at your own shoes first.

00:00 Introduction

00:27 About Naomi Toland

01:31 The vision of Empathetic Educators

05:09 Why our mindset matters for empathy

08:31 Some of the realities of teaching

13:59 The importance of empathy in the classroom

16:56 What “Walking in Your Shoes” means to Naomi

18:18 Why the circle is a powerful metaphor for empathy

22:08 Naomi Toland’s Purposeful Empathy Story

24:41 Conclusion

CONNECT WITH NAOMI

✩ Twitter @Naomi_Toland

✩ Instagram @Naomi.m.t

✩ LinkedIn: Naomi Toland

✩ Website: naomitoland.com

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani

Watch this episode to learn how empathy inspired the creation of an AI-powered health startup.

Charles Onu is Co-founder of Ubenwa Health, a start-up that uses AI for reliable, low-cost diagnosis of perinatal asphyxia - which impacts 2 million babies globally per year. In this episode, he shares his inspiring journey as a social entrepreneur passionate about saving babies’ lives.

00:00 Introduction

00:27 About Charles Onu and his professional journey

05:58 What motivated Charles to leverage his empathy for others?

08:07 What inspired Charles to focus on perinatal asphyxia?

11:33 The mission, goals, and needs of Ubenwa Health

20:39 How does Charles balance work, self-care, and self-empathy?

23:11 What advice does Charles have for the next generation of social entrepreneurs?

25:29 What has Charles learned as a social entrepreneur?

26:10 Charles Onu's Purposeful Empathy Story

CONNECT WITH CHARLES

✩ Ubenwa Health: https://www.ubenwa.ai/

✩  Website: ​​https://onucharles.github.io/

✩  LinkedIn: https://www.linkedin.com/in/onucharles/

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani

Watch this episode to understand the business case for empathy.

Maria Ross is the author of The Empathy Edge, a book that explores why businesses should cultivate empathy and how empathic leadership foster more productivity and loyalty. In this episode, she discusses the advantages of running an  empathic business and why organizations must avoid "empathy-washing."

00:00 Introduction

00:27 About Maria Ross

01:07 What led Maria to empathy?

04:20 The business case for empathy

07:44 How can companies become more empathic?

10:09 Why empathy is a must-have for Millennials and Gen-Z

12:24 What are the traits of an empathic leader?

15:43 What is “empathy-washing” and why is it fatal for business?

18:02 A quote from The Edge of Empathy about empathy in virtual workplaces

18:33 Why is empathy important for remote work and hybrid workplaces?

21:42 Maria’s tips to foster connection in virtual workplaces

24:25 How Maria's experience with empathy changed during the pandemic

27:41 Maria Ross' Purposeful Empathy Story

CONNECT WITH MARIA

✩ ​​Linkedin: https://www.linkedin.com/in/mariajross

✩ Website: https://red-slice.com/

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani

Watch this episode to learn how empathy inspires people to find their voice as Changemakers.

Toni Blumeris is a South African Empathy Coach who sees empathy as a tool for social change. In this episode, she discusses the butterfly effect of empathy and compassion, as well as the importance of shifting from a “scarcity mindset" to an "abundance mindset."

00:00 Introduction

00:27 About Toni Blumeris

01:25 Toni’s epiphany about our life purpose

03:34 Toni's professional journey

05:32 Toni's 5-A Empathy Model

07:09 How does Toni define empathy?

09:36 Why is empathy needed now more than ever?

13:04 Is it possible to cultivate an abundance mindset despite a lack of physical resources?

24:55 The role of empathy in qualitative research

30:36 Toni Blumeris' Purposeful Empathy Story

CONNECT WITH TONI

✩ ​​Linkedin: https://www.linkedin.com/in/toni-blumeris-empathy-changemaker-76321b5/

✩ Website: https://www.researcheq.co.za/

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani

Watch this episode to learn how people systematically misunderstand each other, otherwise known as empathy gaps.

Dr. Xuan Zhao is a research scientist at Stanford University, who studies how to help people connect, appreciate different perspectives, foster meaningful conversations and positive interactions, and create inclusive environments. In this episode, Xuan describes some of the research she is doing at SPARQ, a “do tank” that partners with industry leaders and changemakers to reduce societal disparities and bridge social divides using insights from behavioral science.

00:00 Introduction

00:28 About Xuan Zhao

01:35 What drew Xuan to study empathy

05:23 Underestimating the power of compliments

12:32 Underestimating people’s willingness to help others

16:09 Overestimating the negative impacts of showing vulnerability

21:18 What conditions enable us to take another's perspective?

23:25 How can conversations help with perspective-taking?

27:09 Can we have empathy with robots?

31:10 What are Xuan's recommendations for cultivating empathy in ourselves and in our society?

32:40 Xuan Zhao’s Purposeful Empathy Story

CONNECT WITH XUAN

✩ Website: ​​https://www.xuan-zhao.com

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani

Watch this episode to learn how empathy can help treat post-traumatic stress disorder and narcissism.

Dr. Ashok Bhattacharya is a psychiatrist who specializes in treating people with PTSD. He is the Founder of The Empathy Clinic and the author of CAKE: A Guide to Reciprocal Empathy for Couples. In this episode, he describes why empathy requires that we get out of our own heads to really hear what others are sharing or experiencing.

00:00 Introduction

00:28 About Dr. Ashok Bhattacharya

01:59 How does Ashok define empathy?

03:22 Why empathy is essential to psychiatry

08:49 How does Ashok help narcissists become empathic?

12:03 Unpacking what “narcissism” really means

17:10 Is Trump a narcissist?

18:25 What brought Ashok to empathy?

20:57 The importance of listening

22:31 What is colourpathy?

25:24 What does Ashok mean by “the biggest issue with empathy is self-definition”?

31:03  How should empathy be used in the diagnosis and treatment of psychiatric conditions?

33:22 Why Ashok believes PTSD is an empathy disorder

35:03 What is an anti-psychiatry psychiatrist?

35:46 Ashok’s Purposeful Empathy Story

CONNECT WITH ASHOK

✩ Website: www.empathyclinic.com

✩ Youtube: https://www.youtube.com/channel/UCPRzM30XZ8uscgGEx1wnEtQ

CONNECT WITH ANITA

✩ Email [email protected]

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩  https://twitter.com/GrandHeronIntl

To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A

Video Edited by David Tsvariani