Q.A.C Team

In this episode of Chasing the Stars: Tasted & Rated, we take on a battle everyone has an opinion about, fast food vs local favorite.We put the iconic McDonald’s Quarter Pounder with Cheese head-to-head against a handcrafted burger from a local standout, Vagabond Sandwich Company.But here’s the twist…Inspired by the viral trend of CEOs taking the “tiny bite” to judge their own products, we’re doing the same. No full meals. No second chances. Just one bite to decide. Can a local burger really outshine a fast-food giant built on consistency and scale? Or does McDonald’s prove why it still dominates?This isn’t just about taste, it’s about experience, perception, and what customers actually value in that first bite.Drop your pick in the comments before you watch. Team Local or Team McDonald’s?If you’re a business owner and want your location featured and rated, visit QACTeam.com and submit your spot.#ChasingTheStars #TastedAndRated #FastFoodVsLocal #BurgerReview #FoodChallenge #SmallBusiness #McDonalds #FoodReview #TinyBite

What if the real reason your business is losing customers, struggling with reviews, and dealing with constant employee turnover isn’t your marketing but your culture?In Episode 86 of Friday at Four, Charles Luttrell and Steve Kent are joined by special guest Vidar Hokstad to break down how broken workplace culture quietly impacts your bottom line.From employees venting about customers behind the scenes to leadership habits that create toxic environments, this episode uncovers the hidden behaviors that drive revenue down, damage your reputation, and push great employees out the door.Vidar Hokstad brings his perspective on leadership, systems thinking, and organizational structure adding a deeper layer to how culture is built, sustained, and sometimes destroyed. This episode is for:Business owners, managers, and entrepreneurs who want to fix what’s actually holding their business back not just treat the symptoms.Subscribe for weekly, for conversations about business growth, leadership, and real-world execution.After watching, ask yourself:“What are my employees saying when I’m not around and how is that costing me money?”

Most people blame their results on their mindset, but what if that’s not the real problem?In Episode 85 of Friday at Four, Charles Luttrell and Steve Kent break down the truth about mindset, discipline, and why so many people stay stuck despite thinking positive.This isn’t another motivational talk. It’s a real conversation about:Why mindset alone won’t save you.The difference between thinking and doing.How discipline outperforms motivation every time.The habits that actually change your results.If you’ve ever felt like you’re doing all the “right” things mentally but still not getting ahead, this episode will challenge you.The question is: Are you actually working on your mindset… or hiding behind it?#FridayAtFour #Mindset #Discipline #SuccessHabits #Entrepreneurship

In Episode 83 of Friday at Four, Charles Luttrell and Steve Kent go deeper breaking down the uncomfortable truth behind big dreams: they require trust, calculated risk, and a decision to bet on yourself before there’s proof it will work. This isn’t motivation. This is reality.

If last week got you thinking… this episode forces you to decide.The question is simple:Are you playing it safe, or are you betting on something bigger?Drop a comment:What’s one risk you know you need to take right now?#FridayAtFour #RiskAndReward #BetOnYourself #EntrepreneurMindset #BigDreams #TakeTheRisk

After polling 43 people, one breakfast favorite came out on top… but we didn’t stop there.In this episode of Chasing the Stars: Tasted & Rated, we hit the road across Maryland to put Google’s “best of the best” to the test diving into the top-rated pancakes, waffles, and French toast spots to see if they actually live up to the hype.This isn’t just about taste, it’s about presentation, texture, consistency, and whether these places truly deserve their stars.Here’s what you’ll see:The real winner of our public poll.Our honest, no-BS reviews of each stop.Surprises that flipped our expectations.And the final verdict: which breakfast reigns supreme.So… did the crowd get it right? Or did Google lead us somewhere better?Drop your pick in the comments:Pancakes, Waffles, or French Toast?And remember…"Let’s see how those stars align."00:001:00 French Toast3:25 Waffles5:41 Pancakes

Episode 82 of the Friday at Four Podcast with Charles Luttrell and Steve Kent dives into the truth about following your dreams and why most people never actually do it.Everyone loves to talk about chasing dreams, but few are willing to face the reality that comes with it: risk, rejection, inconsistency, and the grind that nobody sees. In this episode, Charles and Steve break down what it really takes to pursue something bigger than yourself, why comfort is the biggest dream killer, and how to move from “thinking about it” to actually doing it.If you’ve been sitting on an idea, waiting for the right time, or questioning whether it’s even worth the effort, this conversation will challenge your mindset and push you to take action.Because at the end of the day, the biggest regret isn’t failing. It’s never trying.Subscribe for more real conversations about business, mindset, and growthNew episodes of Friday at Four drop every week#FridayAtFour #ChasingYourDreams #EntrepreneurMindset #TakeAction #BusinessPodcast

Episode 81 of Friday at Four with Charles Luttrell and Steve Kent dives into a hard truth most business owners don’t want to face:Customers aren’t leaving because you’re bad. They’re leaving because something better, faster, or easier quietly replaced you.In this episode, Charles and Steve break down the real reasons businesses lose customers without warning and why most companies never see it coming. From shifting expectations to silent competitors and convenience-driven decisions, this conversation exposes the hidden forces pulling your customers away.If you think loyalty alone will protect your business, think again.This episode will challenge you to rethink your customer experience, identify where you’re being outpaced, and take action before your audience disappears.Whether you’re a small business owner, entrepreneur, or brand leader, this episode will push you to level up or get left behind.Friday at Four : Real conversations. Real business. Real growth.Don’t forget to like, comment, and subscribe for more episodes that challenge the way you think about business.

On Episode 80 of the Friday at Four Podcast, Charles Luttrell and Steve Kent tackle a topic every business owner has faced but few openly discuss: What happens when the customer is wrong?We’ve all heard the phrase The customer is always right,” but is that really true in today’s business environment? In this episode, we dive into the reality that sometimes customers cross the line. From unrealistic expectations and abusive behavior to damaging reviews and constant complaints, bad customers can drain time, morale, and profits.So the big question is: Should businesses fire bad customers?Running a successful business isn't just about attracting customers, it's also about protecting your culture, your team, and the customers who truly value what you do. If you're a business owner, manager, or entrepreneur, this conversation will challenge the way you think about customer relationships.Like, Comment, and Subscribe for more real conversations about business, leadership, and entrepreneurship every week on the Friday at Four Podcast.#FridayAtFour #BusinessOwners #CustomerService #Entrepreneurship #SmallBusiness #Leadership #BusinessPodcast

What does integrity really look like in business and in life? On this episode of Friday at Four, Charles Luttrell and Steve Kent are joined by special guest Malcolm Grissom for a real conversation about the role integrity plays in leadership, decision-making, and long-term success.Too often integrity is talked about as a buzzword, but when pressure hits, profits are on the line, and tough choices have to be made, that’s when integrity truly gets tested. Charles, Steve, and Malcolm unpack what it means to stand by your values, how integrity builds trust with customers and partners, and why businesses that operate with honesty and transparency ultimately win in the long run.If you’re a business owner, leader, or entrepreneur trying to build something that lasts, this conversation will challenge you to think about how integrity shows up in your daily actions—not just your words.