Quality control might not be the flashiest topic in beauty, but it is one of the most important. In this episode, I'm joined by industry expert Geoff Waby for a deep dive into what really goes on behind the scenes to make sure products are safe, stable, and consistent. We unpack what happens when things go wrong, where brand responsibility begins and ends, the unique challenges of refillable products, how consumer use plays into the equation and more! If you've ever wondered what "quality" actually means in beauty, or taken it for granted, this episode will change that.

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