Quality Talks Podcast

So, you've made it through the first 30 days. You've listened, asked questions, built relationships and started to understand the environment.

But what happens next?

In this episode of Quality Talks, Chris Pratt and Stu Day explore what comes beyond the first 30 days — turning understanding into action, shaping a strategy, creating principles and bringing people along on the journey.

They discuss why there is no cookie-cutter approach to change, the importance of building a strategy around the organisation you're actually in, and how communities of practice and maturity models can help turn ideas into meaningful, incremental progress.

They also explore some of the traps leaders can fall into — from knee-jerk engineering to imposing solutions without understanding the problem — and why sometimes the best answer is to slow down and think before you act.

Key Takeaways:

• The first 30 days are about understanding; what comes next is turning that understanding into action.

• There is no cookie-cutter approach to leading change — your strategy needs to fit the organisation you're in.

• Turn what you've learned into a story, a vision and a roadmap that people can understand and contribute to.

• Bring people into the strategy rather than imposing solutions on them.

• Principles need to be understood and lived, not simply written down.

• Communities of practice can help turn principles into everyday conversations, learning and behaviour.

• Maturity models can help identify incremental improvements, but the conversation behind the score is often more valuable than the score itself.

• Beware of jumping straight to solutions. Sometimes the best thing you can do is slow down, understand the problem and consider the bigger picture.

Chapters:

00:00 – So What Happens Next?

02:02 – What's Been Happening Since The Last Episode?

08:30 – Listener Questions: How Do You Get Into The Meetings You Need To Be In?

12:50 – Beyond The First 30 Days

16:19 – Ingredients, Recipes & Strategy

19:41 – Turning Information Into A Story

21:56 – Building A Roadmap & Bringing People Along

25:47 – Creating Quality Principles

32:18 – From Principles To Action

39:04 – How Do We Know We're Improving?

43:42 – Moving Beyond QA & Testing

50:45 – Avoiding Knee-Jerk Engineering

53:00 – What Are We Saying No To?

57:20 – The God Complex

59:09 – Wrapping Up

Summary

Starting a new role or trying to influence change can create a strong urge to make an immediate impact. But what if the most important thing you can do first is simply understand?

In this episode of Quality Talks, Chris Pratt and Stu Day explore what the first 30 days of a new role — or a new chapter of change — can look like. They discuss the importance of listening, empathy, building relationships, understanding context and resisting the temptation to change things simply because they worked somewhere else.

They also explore Stu's approach to using a quality framework to gather information, understand where teams are today and start shaping a vision for where they could go next.

Key Takeaways:

• The first 30 days should start with understanding, listening and empathy.
• Building meaningful relationships is critical to establishing trust and credibility.
• Don't assume that something needs changing simply because it worked differently somewhere else.
• Understand the history and context behind why things are the way they are.
• Impact doesn't always mean making immediate, tangible change.
• Quality assessments should be used to gather information and drive conversations, not simply generate scores.
• The conversation and the "why" behind the data are more important than the score itself.
• Quality should be considered through People, Process, Tools and Outcomes.
• Start with outcomes and value rather than simply implementing tools or automation.
• A framework should help you understand an organisation, not become something you try to force onto it.
• Don't expect a 30- or 90-day plan to happen perfectly or to a fixed timetable.
• Build a vision collaboratively, and remain open to where the journey takes you.
• Sometimes the first step towards change is simply asking better questions.

Chapters:

00:00 – Intro & The Romesh Ranganathan Show

02:53 – What's Been Happening Since The Last Episode?

05:17 – The Power Of Lived Experience

08:51 – Looking Ahead To MoTaCon

10:32 – We've Had A Letter!

11:04 – The Breadth Gap

13:47 – Are You Applying For The Title Or The Role?

14:19 – Finding The Right Role For You

16:28 – Stepping Into Change

17:57 – What Do The First 30–90 Days Look Like?

18:47 – Applying The Approach Beyond Work

19:50 – The First 30 Days Start With Understanding

21:00 – Building Human & Historical Connections

22:24 – Trust & Credibility

23:20 – Understanding Why Things Are The Way They Are

23:48 – Empathy Starts With Listening

25:39 – Resist The Urge To Make An Immediate Impact

26:12 – Impact Doesn't Always Mean Change

28:23 – We've Seen This Before...

29:13 – When You Really Do Need To Make A Change

30:07 – Focus On Outcomes, Not Change For Change's Sake

30:36 – Don't Just Replicate Your Previous Organisation

31:25 – The Importance Of An Open Mind

32:58 – The Continuous Quality Assessment

33:27 – People, Process, Tools & Outcomes

34:00 – Understanding Psychological Safety

35:47 – Don't Overkill The Assessment

37:18 – It's About The Story, Not The Score

38:19 – What Should We Be Looking At?

40:42 – Quality Gates & Feedback Loops

42:58 – Tools Should Solve Problems

43:11 – Outcomes & Value

44:29 – What Happens To The Time We Save?

45:29 – More Isn't Always Better

46:22 – Are We Still In The First 30 Days?

47:12 – Don't Be Too Hard On Yourself

48:35 – Curiosity Never Stops

50:54 – Other Ways To Assess Quality

51:51 – What Happens After The Assessment?

52:38 – Don't Just Share The Scores

53:00 – What Does Better Look Like?

54:59 – Vision Without Attachment

56:18 – Bringing It All Together

56:52 – This Isn't A Maturity Model... Yet

57:34 – The Right Approach For The Organisation

58:35 – That's A Wrap!

59:19 – What Has Quality Talks Ever Done For Us?

Stepping into a leadership role isn't just about learning what to do — it's about changing how you think, behave and show up.

In this episode of Quality Talks, Chris Pratt and Stu Day explore the shift from technical expert to quality leader, the importance of adaptability, different leadership styles, and why good leaders don't need to have all the answers.

They also share real experiences of dealing with pressure, accountability, team empowerment and the challenges of leading when things don't go to plan.

Key Takeaways

• Leadership isn't about having all the answers.
• Adaptability is essential to effective leadership.
• Different situations require different leadership styles.
• Moving from technical leadership to people leadership requires a significant mindset shift.
• Good leaders enable others rather than becoming the bottleneck.
• It's okay not to know the answer — leadership is about helping find it.
• Progress is often more valuable than perfection.
• Knowing when to step in and when to step back is a key leadership skill.
• Empowerment and accountability can — and should — exist together.
• Continuous improvement means continually learning, adapting and challenging ourselves
  

Chapters

00:00 – Intro & Quality Talks Banter

10:33 – The Next Chapter: How Do We Need To Be?

14:14 – What Does It Take To Become A Quality Leader?

17:25 – The Hidden Challenges Of Quality Leadership

20:00 – Strategy Isn't Created In Isolation

22:48 – Why Quality Leadership Never Feels 'Done'

24:34 – The Need For Speed & Pragmatic Quality

29:46 – Change, Learning & Never Having All The Answers

31:42 – You Don't Have To Have All The Answers

33:41 – Why Stu Loves Starting From Scratch

37:05 – The Learning Rabbit Holes

39:00 – From Technical Expert To People Leader

42:58 – Flip The Pyramid: Leadership As Enablement

45:59 – Technical Career Paths vs People Leadership

48:29 – Should Leaders Still Be Hands-On?

51:15 – Expert, Achiever & Catalyst Leadership

55:34 – When Coaching Isn't Always The Answer

56:30 – The Right Leadership Style For The Situation

58:38 – Shark-Infested Custard & The Power Of Starting

01:00:54 – Combining Leadership Styles

01:01:33 – Progress Over Perfection

01:03:04 – You Don't Know Where The Journey Will End

01:05:11 – How Do We Need To Be In The Moment?

01:07:17 – Don't Arrive Thinking You Know Everything

01:09:14 – Titles Don't Matter

01:11:10 – When Things Go Wrong...

01:13:09 – The 'Who's To Blame?' Moment

01:15:00 – Protecting The Team Under Pressure

01:17:07 – Listening, Empathy & Building Trust

01:23:21 – Managing Our Own Reactions

01:26:43 – Passion, Emotion & Constructive Conversations

01:29:23 – Accountability vs Empowerment

01:31:15 – From Testing Accountability To Whole-Team Quality

01:32:21 – Bringing It Full Circle

01:32:50 – That's A Wrap!

Summary

Quality Talks enters a new chapter! Stu is joined by new co-host Chris Pratt as they talk about career change, finding the right role and what it really means to start something new.

From understanding what you actually want from your career, to building your personal brand, dealing with frustration and imposter syndrome, navigating interviews and making the most of your first 90 days, this episode is packed with honest conversations and practical reflections.

And this is just the beginning. The Next Chapter continues in future episodes as we explore the experiences of people navigating change, new opportunities and new directions in their careers.

Takeaways

• Reflect on what is truly important in your role and life.
• Use exercises like clarity and contrast to define your ideal role.
• Be proactive in building your personal brand and network.
• Understand that the first 90 days set the tone for success.
• Manage frustration by questioning and learning from setbacks.
• Align your career moves with your core values.
• Be patient and strategic in your career development.
• Leverage community and networking for opportunities.
• Prepare for change by understanding organisational culture.
• Balance technical skills with cultural fit in new roles.

Chapters

00:00 Introduction to the episode and guest Chris Pratt

02:00 Chris Pratt shares his background and new leadership role

04:52 Discussing the importance of reflection and defining career goals

10:02 Exercises for clarity and contrast in career planning

15:02 Managing frustration and setbacks in career transitions

20:02 Building a personal brand and leveraging community

24:47 The significance of the first 90 days in a new role

29:56 Approach to onboarding and understanding organisational culture

40:09 Adapting to different company contexts and challenges

50:12 The importance of continuous learning and patience

59:58 Wrapping up and key takeaways for listeners

Summary

In this episode, Stu Day explores the true meaning of leadership recognition, emphasising that leadership is about enabling others and finding fulfilment in their success rather than seeking personal accolades. He shares insights on shifting mindset, building environments for success, and the importance of humility and peer recognition.

Key Topics

• Leadership mindset shift from self to team
• Recognition as a byproduct of enabling others
• Building environments for team success
• The importance of humility in leadership
• Peer recognition vs. personal awards
• The role of feedback in leadership growth
• Leadership as a privilege, not a right
• The loneliness of leadership and peer support

Chapters

00:00 Introduction to Leadership and Recognition

01:01 Challenges for New Leaders

02:01 Leadership Is Not About Immediate Recognition

03:00 Recognition Comes from the Role Itself

03:58 Success Through Others as True Recognition

04:52 Influence on Others' Success

05:52 Creating Environments for Success

07:08 Seeking Feedback on Enabling Others

08:08 The Power of Invisible Leadership

09:10 Humility and Sharing Success

10:10 The Impact of Leaders Who Don't Seek Credit

11:08 Leadership Can Be Lonely

12:05 Recognition Beyond Awards

13:04 Shift Focus from Self to Team

14:03 Leadership Is About Enabling Others

15:00 Peer Recognition and Support

15:56 Final Thoughts and Reflection

Summary

In this episode - Picking Your Battles - Stu Day is joined by Ben Dowen to explore the evolving landscape of quality engineering, the impact of AI, and strategies for scaling quality practices in fast-moving teams. They share insights on mindset shifts, automation, and fostering a culture of continuous improvement.

Key  topics

• Impact of AI on quality engineering
• Scaling quality practices in fast-paced teams
• Mindset shifts from traditional to modern quality engineering
• Automation and feedback loops in SDLC
• Supporting multiple teams with limited resources
• Maturity models for quality improvement
• Using AI tools for debugging and release management
• Cultural shifts in quality practices

Chapters

00:00 Introduction to Quality Engineering Challenges

06:09 The Evolution of Quality Engineering Mindset

12:17 Shifting Responsibilities in Testing

18:12 Building the Right Thing vs. Building Things Right

24:03 Understanding Customer Needs in Quality Engineering

30:00 Leveraging Internal Feedback Loops

31:01 Aligning Teams on Goals and Quality

33:50 Choosing Battles: Prioritising Work Effectively

36:18 Automating Release Processes for Efficiency

39:38 Context Switching and Team Collaboration

42:49 Scaling Quality Engineering Through Enablement

46:36 Understanding Maturity Models in Quality Engineering

50:19 Continuous Improvement and Quality Levels

53:26 Building Feedback Loops and Metrics

57:19 The Value of Automation in Feedback Loops

01:00:06 Exploring AI in Engineering Practices

01:03:01 The Impact of AI on Quality Engineering

01:06:09 Navigating Change and Embracing AI

01:09:53 The Commoditisation of Technology and AI

01:14:06 Maintaining Quality in an AI-Driven World

01:17:59 Final Thoughts on Quality Engineering and AI

01:23:33 End

Summary

After a short break, Stu Day returns with a personal story that sparked a new perspective on quality.

Drawing parallels between the human nervous system and software delivery, this episode explores how quality isn't about finding defects—it's about understanding the flow of information, feedback, and signals across an entire system.

From root cause analysis and observability to AI governance and systemic thinking, discover why the best quality professionals focus on the health of the whole system, not just the symptoms.

A thought-provoking episode on continuous systemic quality, feedback loops, and the human connection behind how complex systems work.

Takeaways

1. Understanding systemic quality requires looking at the entire system, not just individual parts.
2. Effective feedback loops are crucial for system health and quick issue resolution.
3. Root causes often lie deeper than surface defects; addressing them prevents recurring issues.
4. Analogies from the human body can help visualise and improve software systems.
5. Incremental improvements over time lead to better system health and performance.

Chapters

00:00 Introduction and Personal Updates

02:09 Health Challenges and Discoveries

06:36 Connecting Health to Systemic Quality

12:15 Understanding Root Causes in Quality

18:38 The Importance of Systemic Connections

22:26 Conclusion and Call for Engagement

24:12 The Real Human Connection - End

Summary

In this episode, Stuart Day hosts Jagrit Gyawali for a conversation on the evolving role of quality engineering, leadership, and cultural change within tech organisations.

Together, they explore the importance of soft skills, team dynamics, and fostering a shared sense of quality across teams.

They also discuss the growing impact of AI on QA, practical ways to understand and measure quality within different organisational contexts, and how teams can embrace continuous improvement in an ever-changing technology landscape.

Key Topics

1. The evolution from “testing” to quality engineering
2. Why soft skills are massively underrated in tech
3. Building quality as a shared team responsibility
4. Growing junior talent and creating opportunities
5. Leadership, influence, and cultural change
6. AI, automation, metrics, and measuring what really matters

Chapters

00:00 Mental Health Awareness and its Importance

02:34 Introduction to Jagrit Gyawali and His Journey

05:16 Jagrit's Origin Story and Career Path

09:36 The Value of Practical Training in Quality Engineering

14:22 Evolution of Quality Engineering

20:20 The Holistic Approach to Quality Engineering

25:07 The Importance of Diverse Skills in QA

28:48 The Future of QA and Embracing Change

29:00 Diverse Backgrounds in Quality Assurance

32:36 The Importance of Soft Skills

36:51 Proactive Capability Building

39:31 Influencing Cultural Change in Leadership

44:20 Understanding Context and Empathy in Quality

49:54 Measuring Value and Quality in Teams

56:38 Understanding Test Coverage and Confidence

59:00 Feedback Loops and Quality Assurance

01:01:11 Technical Debt and Bug Clusters

01:04:05 The Role of AI in Software Development

01:10:04 Investing in People vs. Technology

01:12:21 The Future of QA in an AI-Driven World

01:23:14 Closing things out

Summary

In this episode, Stu Day and special guest Drew Pontikis explore the essence of communities, their value, and how to build and nurture them within organisations and beyond.

Drew shares insights from his extensive experience in community building, social learning, and leadership, offering practical tips for fostering inclusive, engaging, and meaningful communities.

Key  topics

1. What is community? How communities evolve and their value
2. Drew's journey from testing to community leadership
3. Social learning and its role in community engagement
4. Strategies for building inclusive and sustainable communities
5. The value creation model in community development
6. Practical tips for starting and growing communities within organisations

Chapters

00:00 Introduction to Community Building

05:11 Transitioning to Engineering Management

09:57 Defining Community

19:25 Creating Value in Communities

26:51 Value Creation Model in Community Learning

38:31 Reimagining Panel Discussions

45:00 Facilitating Inclusive Conversations

52:01 Building Community Connections

58:57 The Role of Vulnerability in Community Building

01:05:12 Encouraging Participation in Communities

01:11:02 Learning Beyond Comfort Zones

01:17:13 Closing Credits

Resources:

Drew Pontikis:

LinkedIn: linkedin.com/in/drew-pontikis-21aab060

Website: https://by-people-for-people.beehiiv.com/

Books:

Belonging: Unlock Your Potential with the Ancient Code of Togetherness

https://amzn.eu/d/0c4LJiOT

Learning to Make a Difference: Value Creation in Social Learning Spaces

https://amzn.eu/d/08GpZiiW

Building Successful Communities of Practice

https://amzn.eu/d/0dgOehUt

Summary

In this episode, host Stu Day welcomes Callum Akehurst-Ryan to the show to discuss the uncomfortable truths about the quality engineering profession, the need for testers to evolve into generalists, and the impact of AI on the industry. 

Callum shares insights from his keynote talk at PeersCon, emphasising the importance of addressing long-standing issues in quality engineering and the necessity for professionals to broaden their knowledge base to remain relevant in a rapidly changing landscape.

Key Topics

• Industry challenges in quality engineering
• The impact of AI on testing roles
• The importance of systemic thinking in quality assurance pragmatism in Quality Engineering
• Working with uncertainty and ambiguity
• The power of language and terminology
• Building trust and influencing change
• Incremental approaches to organisational Improvement

Chapters

00:00 Introduction and Guest Introduction

04:30 Uncomfortable Truths in Quality Engineering

12:15 The Role of Quality Engineering in Modern Development

19:45 The Need for Generalists in Quality Engineering

28:48 Developing a Broad Knowledge Base in Quality Engineering

30:07 Inquisitiveness and Team Collaboration

32:36 Continuous Learning and Skill Development

35:39 Embracing a Growth Mindset

40:09 The Shift in Testing Roles

42:48 Defining Quality and Value

46:18 Working with Uncertainty and Influence

54:14 Navigating Terminology in Testing

56:41 The Role of Quality Coaching

01:00:24 Building a Collaborative Mindset

01:05:28 Reframing Quality Gates

01:10:18 The Impact of Memes on Perception

01:13:07 The Future of Quality Engineering

01:19:23 End

Resources:

Callum’s Website: https://cakehurstryan.com/

Callum’s LinkedIn: linkedin.com/in/cakehurstryan