Questions for now - Compelling perspectives on digital CX

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, former vice president, information security at TELUS Digital.

The threat landscape is changing and brands can’t treat security as an afterthought. Cybersecurity experts are calling for businesses to incorporate security by design, a principle that builds security considerations into the very foundation of new products, services and processes.

This proactive approach can bolster defenses against data breaches and invasions of privacy, and as a result, plays an important role in maintaining customer trust.

Tune in to Dr. Chatterjee’s show, The Cybersecurity Readiness Podcast, for more conversations about cybersecurity.

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

The job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position themselves as employers of choice.

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out. Listen for the compelling perspectives of Tricia Williams, director, research, evaluation and knowledge mobilization at Future Skills Centre, and Pamela Rodas, senior director, global talent acquisition at TELUS Digital.

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of customer experience innovation at TELUS Digital.

Rising inflation is making consumers think twice, and think differently, about their purchases. Likewise, many brands are working with tighter budgets, and facing heightened pressure as they strive to do more with less.

Join us as we look at where we are now and what brands can do to meet customer expectations today and well into the future. 

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.  Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, former vice president and managing director of AI Data Solutions at TELUS Digital. 

A combination of 'algorithm' and 'speak,' algospeak is the collection of codewords, slang, deliberate typos, emojis and the use of different words that sound or have a meaning that is similar to the intended one. 

The use of algospeak raises important questions for brands with online communities.

Learn more about the TELUS Digital survey on algospeak referenced in the episode: Survey: ‘Algospeak’ on the Rise in Attempt to Avoid Automated Content Moderation

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Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience (CX). 

Join host Robert Zirk as he asks big thinkers today’s big questions. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of actionable insights that listeners can apply in their organizations today.

Subscribe and listen to Questions for now on your podcast player of choice, and look to your feed for a new episode soon.

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."

Leveraging a first-of-its-kind study that analyzed 2.5 million documented sales conversations through machine learning, Matt Dixon reveals that 56% of sales loss is actually caused by customer indecisiveness. Listen to the episode to gain more sales growth best practices to overcome indecision.

The JOLT Effect: How high performers overcome customer indecision is available for pre-order now. 

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Seth has more than twenty years of expertise in data and information architecture, knowledge strategy, search based applications and information findability solutions.

In the conversation, Seth shares advice for business leaders looking to incorporate AI solutions into their support model. Tune in to hear Seth's insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.

Read the first chapter of Seth's book, The AI Powered Enterprise: https://www.earley.com/the-ai-powered-enterprise-chapter-1

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices.

Tune in to hear Lukas' take on hot-button issues in the investing space including meme stocks, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail. Grab a note pad; you won't want to miss this!

Visit our website to learn more about TELUS Digital.

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Ante Spittler, co-founder and CEO of Moss. The company offers an all-in-one solution for intelligent spend management, with the aim to be the leading financial management platform for businesses across Europe.

Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience. Ante also shares insight in how fintech is evolving, key driving factors and the impact of regulations on the industry. Go on, give it a listen!

Visit our website to learn more about TELUS Digital.